Contract Spy
Reading, England, United Kingdom
Service Design and Transformation Manager
Contract - 6 months
Central Reading - 2 days per week hybrid
Design services. Deliver change. Enable better network outcomes.
The Service Design and Transformation Manager plays a key role within MBNL’s Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for EE/BT and Three.
Working across MBNL and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high‑quality operational performance.
Why this role matters
:The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures MBNL can adapt its services in a structured and controlled way—without...