Service Design & Transformation Manager at Mobile Broadband Network Ltd, Reading, 6 Months, £Contract Rate

Service Design and Transformation Manager

Contract - 6 months

Central Reading - 2 days per week hybrid

Design services. Deliver change. Enable better network outcomes.

The Service Design and Transformation Manager plays a key role within MBNL’s Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for EE/BT and Three.

Working across MBNL and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high‑quality operational performance.

Why this role matters

:The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures MBNL can adapt its services in a structured and controlled way—without compromising stability, efficiency, or customer experience

.By combining service design expertise with strong stakeholder engagement, this role enables MBNL to deliver meaningful change across complex operational environments. This is a hybrid role with a minimum of 2 days per week in our Central Reading office

.
What you’ll be here to d

o:You’ll lead the design and implementation of service changes across MBNL’s operational landscape. You’l

l:• Own and develop revised service designs aligned to changing shareholder requiremen

ts• Engage and collaborate with stakeholders across MBNL, EE/BT, and Three to ensure alignme

nt• Define the changes required across operational processes, service models, and delivery structur

es• Lead the implementation of service design changes into live operatio

ns• Identify and support OSS/IT system requirements needed to deliver service chang

es• Ensure service designs are scalable, practical, and aligned to operational realiti

es• Support the transition of new or updated services into business‑as‑usual delive

ry
Who we’re looking f

or:You’re a service design or transformation professional who can translate strategy into delivery in complex operational environments. You bring strong stakeholder influence, technical understanding, and a structured approach to chan

ge.You’ll bri

ng:• Strong understanding of ITIL v4 frameworks and service management princip

les• Experience in telecoms, infrastructure, or operational service environme

nts• Knowledge of end‑to‑end service delivery across operations, access, estates, and service managem

ent• Strong stakeholder engagement skills, including influencing senior lead

ers• Experience defining and measuring service performance and KPIs linked to customer outco

mes• A track record of embedding best practice and driving continuous improvem

ent
If you also have the following, we’d especially like to hear from

you:Experience in safety, quality, or compliance environments and/or joint venture settings is desira

ble.MBNL welcomes applications from people of all backgrounds, identities, and experiences. If you enjoy turning data into meaningful insight and driving real operational impact, we’d love to hear from