NICE CX1 Product Owner at Whitebridge Group, Reading, 6 Months, to £700 per day

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client.

Experience required

• Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end
• Strong background in product ownership, including defining and delivering platform roadmaps
• Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers)
• Hands-on experience overseeing contact centre operations including telephony and IVR systems
• Experience managing and optimising digital customer engagement channels
• Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment
• Experience utilising analytics and AI within customer experience or contact centre platforms
• Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives

The successful applicant should be able to commit to starting ASAP. The role for will be hybrid remote/home-based and will be umbrella based working. Direct applicants only please.