5 customer service jobs found

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.   Accountabilities:   ● Timely answering of support queries from multiple channels ● Promptly escalating issues to the relevant party to ensure progression ● Communicate relevant updates in daily 'stand ups' and as requested ● Share knowledge with team members   Responsibilities:   ● Provide consistent high-quality support to internal and external...

About Legal 500 Legal 500 was founded by John Pritchard in 1987 as the original clients’ guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide. Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels. We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market. On the supply side of the legal market, every year Legal 500’s team of over 150 researchers, technologists, data...

Prodigy IT Solutions is an award-winning Managed Service Provider (MSP) based in Dorset, recognised as one of the best places to work. We act as the outsourced IT department for small and medium-sized businesses, delivering proactive, customer-focused support. Our ethos is simple: we’re a customer service business that happens to do IT. We pride ourselves on clear communication, rapid response, and building long-term partnerships. Our services span Microsoft 365, hardware provisioning, cybersecurity, networking, and cloud migrations. With a structured team and robust processes, we offer an environment where professionals can thrive and deliver exceptional results. The Opportunity We are seeking experienced Contract IT Engineers to join our network and support a variety of client projects on an ad-hoc and ongoing basis. This is ideal for professionals who enjoy flexibility, diverse work, and delivering high-quality solutions. Typical Projects Include:...

IT Support (L1 and L2) South London 5 days on site £200-£250pd Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We’re looking for a proactive and hands-on Onsite IT Support Technician to join our team for a 6-month contract. In this role, you will provide critical,...

IT Support (L1 and L2) South London 5 days on site £200-£250pd Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We’re looking for a proactive and hands-on Onsite IT Support Technician to join our team for a 6-month contract. In this role, you will provide critical,...