141 customer service jobs found

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Job Description: Infosight Consulting is looking for Technology Engagement Lead for one of the challenging and exciting projects. Role: Technology Engagement Executive Location: Edinburgh, UK Contract Position (6-7 Months) Daily Rates: £18-£20 per hour (Wed-Fri)/£24-£26/hr (Sat/Sun) { Inside IR35} Please Note: Driving License is mandatory since they will look after multiple branches across Scotland Infosight is looking for Technology Engagement Lead with: The role will enable the delivery of D&T objectives with stakeholders across the geography. The role looks after the needs of users across the Scottish Brand Homes Many of our IT services are provided by IT suppliers so the role requires influencing and vendor management capabilities. There is limited need for hands on IT tasks, but a general knowledge of IT is advantageous. Building on the strategic decision to outsource, the role will...

. We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: ✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms ✅ Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative...

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)...

We are looking for an ONSITE Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: ✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms ✅ Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative activities...

We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of computer systems and networks. This role requires a strong understanding of IT infrastructure, excellent customer service skills, and the ability to troubleshoot software and hardware issues effectively. Duties Provide first-level support for desktop hardware and software issues, including troubleshooting and resolving problems related to operating systems and applications. Assist users with network connectivity issues, including TCP/IP configuration and computer networking. Utilize Remedy or similar ticketing systems to track, prioritize, and manage support requests. Analyze system performance and provide recommendations for improvements. Install, configure, and maintain Windows Server environments as needed. Collaborate with other IT staff to ensure efficient...

Description: We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various...

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)...

Exciting Contract Opportunity: 2nd Line IT Support Engineer – Hybrid in Mannheim, Germany - Telefonica Tech (3-6 month contract likely to extend) Are you a proactive and detail-driven IT professional ready to take on your next challenge?  We’re  on the lookout for a 2nd L ine IT Support Engineer  to join a fast-paced and collaborative environment supporting a high-profile client in  Mannheim, Germany . This is a 3 -6 month hybrid contract  with core working hours, offering a fantastic opportunity to make a real impact in a dynamic support team. About the Role: As a key member of the wider IT Support team,  you’ll  be the first point of contact for technical issues, delivering exceptional 2nd line support. Your mission: ensure seamless IT operations, resolve user issues efficiently, and contribute to a high-performing, customer-focused IT environment. What  You’ll  Be Doing: User Support Deliver responsive support via phone, email,...

Detailed Job Description: -More than 8 years of experience in Desktop support -Expert in O365, teams, Outlook, O365 applications, OneDrive -O365 cloud environments support -Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers. -Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts) -Mobile device management -VPN Support, Printer support, wifi, network -Experience in Patch deployment (SCCM) -Desk side support role for VVIP clients -Experience working with Asia-based offshore support teams -European client facing experience will be preferred. Job Type: Freelance Pay: £180.00-£200.00 per day Schedule: 8 hour shift Monday to Friday Experience: Desktop support: 8 years (required) Office 365: 6 years (required)

On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35)  for a 6  Month contract based Hybrid in Newcastle. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments. As a Service Desk Analyst , your main responsibilities will be to: Provide first and second line support for all IT related issues, interacting with a diverse user base. Process service requests and manage incidents, prioritising and resolving them within agreed timescales. Rotate between phone and IT...

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

On behalf of the Cabinet Office, we are looking for an IT  Service Desk Analyst (Inside IR35)  for a 9 Month  contract-based Hybrid / in New Castle . The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user...

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)...

. We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: ✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms ✅ Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative...

We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of computer systems and networks. This role requires a strong understanding of IT infrastructure, excellent customer service skills, and the ability to troubleshoot software and hardware issues effectively. Duties Provide first-level support for desktop hardware and software issues, including troubleshooting and resolving problems related to operating systems and applications. Assist users with network connectivity issues, including TCP/IP configuration and computer networking. Utilize Remedy or similar ticketing systems to track, prioritize, and manage support requests. Analyze system performance and provide recommendations for improvements. Install, configure, and maintain Windows Server environments as needed. Collaborate with other IT staff to ensure efficient...

Description: We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various...

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)...

Exciting Contract Opportunity: 2nd Line IT Support Engineer – Hybrid in Mannheim, Germany - Telefonica Tech (3-6 month contract likely to extend) Are you a proactive and detail-driven IT professional ready to take on your next challenge? We’re on the lookout for a 2nd L ine IT Support Engineer  to join a fast-paced and collaborative environment supporting a high-profile client in  Mannheim, Germany . This is a 3 -6 month hybrid contract  with core working hours, offering a fantastic opportunity to make a real impact in a dynamic support team. About the Role: As a key member of the wider IT Support team, you’ll be the first point of contact for technical issues, delivering exceptional 2nd line support. Your mission: ensure seamless IT operations, resolve user issues efficiently, and contribute to a high-performing, customer-focused IT environment. What You’ll Be...

Detailed Job Description: -More than 8 years of experience in Desktop support -Expert in O365, teams, Outlook, O365 applications, OneDrive -O365 cloud environments support -Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers. -Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts) -Mobile device management -VPN Support, Printer support, wifi, network -Experience in Patch deployment (SCCM) -Desk side support role for VVIP clients -Experience working with Asia-based offshore support teams -European client facing experience will be preferred. Job Type: Freelance Pay: £180.00-£200.00 per day Schedule: 8 hour shift Monday to Friday Experience: Desktop support: 8 years (required) Office 365: 6 years (required)