12 customer service jobs found

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.   A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.   This role is subject to Baseline Personnel Security Standard and financial credit checks.   As a Service Development Owner / Product Owner (Customer Experience) your main responsibilities will be: Represent the voice of the customer across assigned services and customer journeys. Develop a strong understanding of customer needs, behaviours and pain points using research, analytics and feedback. Identify, shape and prioritise service improvement opportunities that deliver measurable customer and business value....

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and user facing assistance at deskside. Track all incidents and service requests, prioritising as necessary and resolving within...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

About the job   Job Title: Data Migrations Engineer (3 Month Contract)   The Role The Citation Group is building out its data and AI capabilities to be best in class. As part of this, we're looking for a Data Migration Engineer to join the data team and support in moving data safely and accurately between systems as we consolidate and modernise our platform landscape. This isn't a generic ETL role. You'll be working on live migrations between operational systems (CRM, billing, and platform migrations) where the real risk isn't moving the data — it's the things that only surface once it lands: automation overwriting values post-import, subscription or contract logic that doesn't map cleanly, validation rules that silently reject or reshape records. You'll work closely with the Head of Data Migrations, data owners, and platform specialists (Salesforce, Chargebee, Dynamics) to make sure those gaps are found and designed for before...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Civiteq is a specialist consultancy working at the intersection of technology, change and public services. We support organisations delivering complex digital transformation programmes, including major ERP implementations. We help them to design, deliver and embed change that genuinely works for people.   We 're known for our collaborative culture, deep subject-matter expertise and practical, people-centred approach to delivery.   We are seeking an experienced Associate Test Manager to support a major ERP Programme. Working closely with client stakeholders, programme teams and technology suppliers, you will take ownership of the end-to-end testing strategy and delivery, ensuring solutions are thoroughly validated and ready for deployment.   This is a hands-on leadership role requiring strong test management expertise, stakeholder engagement skills and experience delivering testing within complex transformation programmes. What You 'll Be Doing...

ITG require a talented Solutions Architect to work on the development of a range of web based products and tools. The focus for this role is on the development of websites driven by the Adobe Experience Manager CMS. The Solutions Architect will act as an internal Adobe AEM consultant, advising teams and clients on how best to develop customer-facing digital platforms and experiences, supporting and advising on projects and stakeholders that would like to take advantage of AEM’s capabilities. This support would be in the form of technical guidance and consultancy on recommended technical and architectural approaches to deliver a range of implementations, whether that is a small/skinny brochure site, through to larger scale more complex projects. As a Solutions Architect, candidates must be capable not only of supporting software development, but also demonstrate a firm grasp of the full Software Development lifecycle: requirements capture, planning, project estimation and...

Who we are: Once For All is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. We manage the qualification, onboarding and audit requirements of individuals, companies, and industry bodies. We provide real-time monitoring and verification of critical data points across all work categories, tenders, and projects. We enable Buyers to access at the touch of a button, data analytics across their entire supply chain in areas such as validity and expiration of specific licenses, qualifications and certificates, accuracy of financial health, insurance levels and exclusions, CSR, infosec and environmental policies and up-to-date health and safety reports. About the...

Role description Principal Business Analyst – Data Technology Platforms Location London Hybrid working with 3 days in client office in London Immediate start Fixed term contract/ Contract inside IR35 only until 31st Dec 2026 with possible extensions Applicants must be legally authorized to work in the United Kingdom without the need for current or future visa sponsorship The team Asset Management Platform provides the technology platform for all of client's operational functions across Public Assets, Wealth Management and Private Markets. We support traditional business processes such as Trade Operations, Portfolio Accounting, Risk Management, Performance Measurement and Attribution, Regulatory Compliance, Client Reporting, and Workflow Automation. In addition, we also support less traditional areas such as Real Estate, Private Equity, Private Debt and Credit Alternatives and Renewable Energy Infrastructure. Our primary goal is to...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...