23 customer service jobs found

Role Purpose:  We're looking for a talented  Service Desk Analyst  to join our team and play a key role in delivering exceptional IT support services across the organisation. You'll be responsible for providing hands-on technical support, managing incidents and service requests, supporting a customer-facing Walk-In Clinic service, and ensuring employees have access to the technology and systems they need to work effectively. Working closely with internal technology teams, stakeholders and third-party suppliers, you'll help maintain a high-quality user experience while supporting business-critical services across the organisation.   As a  Service Desk Analyst , your main responsibilities will be: Deliver excellent customer service through the Walk-In IT Clinic, providing both face-to-face and remote technical support. Manage and resolve incidents and service requests, troubleshooting hardware,...

Infotel UK Consulting is seeking an experienced Business Analyst with ServiceNow experience for an initial three-month contract based in Prestwick, Scotland. The successful candidate will work closely with business stakeholders, technical teams and project delivery colleagues to understand business needs, document requirements and support the delivery of ServiceNow-related initiatives. The role will involve analysing existing business processes, identifying opportunities for improvement and translating business requirements into clear, actionable specifications for technical implementation. This is an excellent opportunity for a proactive Business Analyst with strong stakeholder management, analytical and communication skills, and practical experience working on ServiceNow projects within a structured delivery environment.   Responsibilities: Gather, analyse and document business requirements for ServiceNow-related projects. Work with stakeholders and...

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance.    Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you...

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site in Dunstable per week. This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow. What you'll be doing: Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management...

Please note: 3 month contract, Fully Remote, Outside IR35 Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Head of Architecture, you'll be a hands-on Senior Network Engineer for a focused 3-month engagement. The role has two parts: working alongside the Head of Architecture and our customers to make sure they get a reliable experience from our platform,...

Job Title: AI Roku Developer Location: London Company: BritBox International Reporting to: SVP of Technology and Content Delivery Contract Type: Day rate Contractor, 3-month About Us BBC Studios’ Direct-to-Consumer (DTC) business brings premium content directly to North American audiences through two distinctive streaming brands: BritBox and BBC Select. BritBox , the ultimate streaming destination for British TV. We offer an unparalleled collection of thoughtfully curated entertainment—cleverly crafted and full of the charm, wit, and heart that define British storytelling. Born from the BBC, our mission is to bring authentic British stories to our audiences. Launched in 2017, we are a small but mighty streamer that punches above our weight—available on every major platform and even featured among the bright lights of Times Square—and we’re just getting started. BBC Select is a documentary streaming service that has been...

The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government 's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.   Beyond the bricks and mortar, the GPA is about providing great workplaces for our people.   This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs.   As a  Business Analyst , your main responsibilities will be: Engage with...

Job Title:  Project   Manager    Location:  London - Hybrid    Role type:  Contract   IR35:  Outside IR35   Duration : 2 months (initially)   Start Date:  ASAP       Who we are:   We're an award-winning Tech Consultancy, focused in Quality Engineering on a mission to become the UK's #1.       What we do:   "Champion and Engineer Quality and Software". Over the past 6 years, we've shaped and transformed our offering so that passion, precision, and attention to every minuscule detail is baked into everything we do. Born from a desire to bring automation expertise to our current and prospective clients, 5 years ago we shaped our offering.       Project Info:   We're looking for an experienced Lead Technical Product Owner to support a major UK retail and hospitality technology...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the...

Lead Business Analyst - Multi-Product & Strategic Products (UK) Location : London, Birmingham, Manchester (2-3 days Hybrid) 3+ months contract   Role Summary Lead business analysis across the Multi-Product and Strategic Products portfolio, shaping the capabilities, requirements and operating principles required to enable products to be sold together through a consistent, scalable and customer-centric experience.   Acting as a senior analysis lead, the role will work across Product, Service Design, Architecture, Technology and Operational teams to define cross-product guardrails, challenge solution options, shape strategic capabilities and translate business outcomes into deliverable requirements. The role will play a key part in establishing the future operating model for Multi-Product selling whilst ensuring individual product teams can effectively align to agreed standards and frameworks.   Role Responsibilities Own...

Role: FSS Enablement Lead (S4/Hana Transformation) Contract: 6 months (Inside IR35) Rate: £800-£1000 (per day) Location: London/Spalding (the role benefits from remote working with expectation to travel to different sites when required)   Why Greencore? Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots...

Head of Delivery 3-month contract Competitive rate Inside IR35   Job Summary: Lead effective delivery across the ECRM team-of-teams model where the intended outcomes are clear but the route will evolve through evidence and delivery. Translate strategic outcomes into clear priorities, create the conditions for autonomous multidisciplinary teams to deliver value iteratively, and resolve dependencies and organisational barriers that impede progress. The role complements the ECRM Programme Director. The Agile Delivery Director is accountable for flow, priorities, dependencies, delivery capability and iterative value realisation. The Programme Director retains accountability for the overall programme mandate, formal governance, investment and programme commitments. Responsibilities: Outcome-focused delivery leadership Lead delivery across the ECRM team-of-teams model against agreed and prioritised outcomes. Translate strategic intent into clear...

On behalf of DWP, we are looking for a Senior  Site Reliability Engineer for a 5 Months (Inside IR35) contract based Hybrid/ in Leeds/Manchester/Sheffield/Newcastle/Blackpool . The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Working with DWP, you will be helping us to drive our priorities to: Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and...

ITG require a talented Solutions Architect to work on the development of a range of web based products and tools. The focus for this role is on the development of websites driven by the Adobe Experience Manager CMS. The Solutions Architect will act as an internal Adobe AEM consultant, advising teams and clients on how best to develop customer-facing digital platforms and experiences, supporting and advising on projects and stakeholders that would like to take advantage of AEM’s capabilities. This support would be in the form of technical guidance and consultancy on recommended technical and architectural approaches to deliver a range of implementations, whether that is a small/skinny brochure site, through to larger scale more complex projects. As a Solutions Architect, candidates must be capable not only of supporting software development, but also demonstrate a firm grasp of the full Software Development lifecycle: requirements capture, planning, project...

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.   The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities...

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.   The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities...

ITG require a talented Solutions Architect to work on the development of a range of web based products and tools. The focus for this role is on the development of websites driven by the Adobe Experience Manager CMS. The Solutions Architect will act as an internal Adobe AEM consultant, advising teams and clients on how best to develop customer-facing digital platforms and experiences, supporting and advising on projects and stakeholders that would like to take advantage of AEM’s capabilities. This support would be in the form of technical guidance and consultancy on recommended technical and architectural approaches to deliver a range of implementations, whether that is a small/skinny brochure site, through to larger scale more complex projects. As a Solutions Architect, candidates must be capable not only of supporting software development, but also demonstrate a firm grasp of the full Software Development lifecycle: requirements capture, planning, project...

What’s Yonder? “It's as if Time Out, Amex and Monzo had a baby” - Will T, Yonder Member Yonder combines credit and debit in one membership that’s fair, flexible and actually enjoyable. No jargon. No dusty points system. Just rewards that actually feel rewarding, from bao to beer to a boarding pass. The engineering team sits at the heart of the company; we work in squads alongside product and design, and closely with risk, compliance, operations and partnerships. Sounds cool. What’s my part in this? We’re looking for an experienced Senior Product Engineer on a 3-month contract to add delivery capacity to our engineering team. The work is primarily Scala backend, but we don’t believe in rigid boundaries; everyone is encouraged to contribute wherever the problem takes them, whether that’s infrastructure, the mobile app (React Native) or the webapp (Next.js). You’ll be working alongside a small engineering...

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Service Experience Designer in London to help us take vision to value and create lasting impact. We are looking for varying degrees of experience and seniority for multiple roles based in London, on a hybrid basis for min 3-6 months, day rate inside IR35 via umbrella. Summary As a Service/Experience Designer, you will play a pivotal role in supporting this Telecoms business transformation initiatives. Working within our managed service delivery model, you will translate complex transformation objectives into seamless, user-centred experiences for both employees and customers. Your work will directly impact how organisations navigate change, ensuring that every touchpoint is thoughtfully designed and...