Lead Business Analyst - Multi-Product & Strategic Products at Bounteous, UK, 3 Months+, £Contract Rate

Lead Business Analyst - Multi-Product & Strategic Products (UK)

Location : London, Birmingham, Manchester (2-3 days Hybrid)

3+ months contract

Role Summary

Lead business analysis across the Multi-Product and Strategic Products portfolio, shaping the capabilities, requirements and operating principles required to enable products to be sold together through a consistent, scalable and customer-centric experience.

Acting as a senior analysis lead, the role will work across Product, Service Design, Architecture, Technology and Operational teams to define cross-product guardrails, challenge solution options, shape strategic capabilities and translate business outcomes into deliverable requirements. The role will play a key part in establishing the future operating model for Multi-Product selling whilst ensuring individual product teams can effectively align to agreed standards and frameworks.

Role Responsibilities

1. Own the analysis approach and requirements strategy across the Multi-Product portfolio, ensuring alignment to Strategic Products objectives and business outcomes.
2. Lead discovery, shaping and business design activities across multiple product domains including Broadband, Voice, Security, Operator Connect, BTnet and DDoS.
3. Translate high-level customer and colleague journeys produced through Service Design into detailed business requirements, capability models and delivery artefacts.
4. Define and gain agreement to cross-product business rules, operating principles and guardrails that product teams must align to in order to enable multi-product selling.
5. Engage senior stakeholders across Product, Technology, Architecture, Sales, Service and Operations to drive decisions, challenge assumptions and resolve ambiguity.
6. Facilitate workshops and structured discussions to align stakeholders on requirements, priorities, design principles and delivery approaches.
7. Evaluate solution options and architectural approaches, providing recommendations and challenge where required to ensure alignment to strategic objectives.
8. Establish end-to-end traceability from business outcomes through capabilities, requirements, features and delivery backlogs.
9. Proactively identify dependencies, risks, impacts and opportunities across products, programmes and enabling capabilities.
10. Support leadership decision making through the production of clear analysis, recommendations, options papers and investment inputs.

Key Deliverables

• Multi-Product capability model
• Cross-product business requirements and guardrails
• Product participation standards and onboarding framework
• Future-state operating principles
• End-to-end customer and colleague journey decomposition
• Business process and capability assessments
• Product dependency and impact analyses
• Strategic options assessments and recommendations
• Epic, feature and user story definitions
• Transformation roadmap inputs and prioritisation recommendations
• Leadership briefing material and decision papers

Required Skills / Capabilities / Experience

• Significant experience leading business analysis within complex transformation programmes.
• Strong Telco industry experience, preferably within BT or comparable communications providers.
• Extensive stakeholder management and influencing skills at senior leadership level.
• Experience defining business architecture, capability models and operating principles.
• Proven ability to navigate ambiguity and shape strategic initiatives from concept through to delivery.
• Experience working across multiple product portfolios and complex delivery environments.
• Strong facilitation skills with the ability to drive consensus and decision making.
• Ability to challenge solution design, architecture approaches and delivery options constructively.
• Agile delivery experience including Epics, Features, User Stories and backlog management.
• Excellent communication skills with the ability to simplify complex concepts for executive audiences.
• Strong ownership mindset with a track record of driving outcomes and resolving blockers.