6 management jobs found

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus on strengthening operational resilience, improving service stability, and ensuring regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. MTTR, engagement time) Design and optimise end-to-end Major Incident Management (MIM) processes from detection through to resolution and closure Establish incident severity...

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus on strengthening operational resilience, improving service stability, and ensuring regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. MTTR, engagement time) Design and optimise end-to-end Major Incident Management (MIM) processes from detection through to resolution and closure Establish incident severity...

AI Lead/Product Manager - AI & GenAI (Financial Markets) Consulting - Upto £1250 per day Inside IR35, Multi-Year programme. Join our leading Financial Markets practice to work with and investment banking client to help shape the future of AI across Trading, Sales, Operations, Risk and Technology. We're looking for an experienced AI Lead to own the end-to-end AI product domain, driving the strategy, roadmap and delivery of AI, GenAI and Agentic AI solutions that create measurable business impact. You'll lead cross-functional teams, prioritise a portfolio of AI use cases, and take initiatives from concept and proof-of-concept through to production at scale. Key Responsibilities Define and execute the AI product strategy and roadmap Drive AI, GenAI and Agentic AI adoption across Financial Markets Lead delivery of AI products from discovery to production Partner with Traders, business, data and engineering teams to embed AI into workflows...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Cyber Security Architect £900 per day (inside IR35) 12 months Portsmouth - Hybrid working tbc   Applies expert knowledge, skills and training in one or more area of Cyber Security to deliver the information technology and cyber solutions required to allow the business to meet its strategic and tactical goals. Provides well-informed advice, typically within a specific cyber security specialism, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities. In consultation with other managers, supports the development and implementation of a cyber security strategy Has defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects. Establishes organisational objectives and assigns responsibilities. Influences organisation, customers, suppliers, partners and peers on the contribution of own...