24 customer service jobs found

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Liverpool office providing our users face to face support at our Tech Hub. As a Service Desk Analyst you will: Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and...

Corporate Applications Analyst   - Finance Systems and Data Management Location: Wokingham, UK (Hybrid working - 1 day a week onsite) Duration: 6 Months Hours: 40 hours per week   Imagine your next project supporting critical finance and real estate systems, leveraging your expertise in system support and data analysis to ensure seamless operations and timely incident resolution. This role involves providing essential support for key corporate applications, primarily CoStar and Blackline, ensuring master data integrity, user access management, and effective handling of service requests to maintain operational excellence within the GS teams.   roles and responsibilities You will be responsible for providing user support, master data maintenance, and incident resolution for our corporate finance and real estate systems. This will involve: Primary Responsibilities CoStar Provide user support for CoStar...

About Us: Novus is a boutique consulting firm specialising in digital transformation and strategy for the home-buying industry. Our expertise includes supporting companies in leveraging digital technology, challenging the status quo, and building high-performing businesses. Our clients are at the forefront of innovation, utilising your expertise to influence major developments within the UK Home Buying Journey. You will be working on an exciting product, alongside highly skilled engineers to build and deliver an industry-groundbreaking platform. Job Summary We are seeking a Consultant to support strategic transformation programmes across the UK home-buying and mortgage ecosystem, with a specific focus on journey redesign, ecosystem alignment, data-driven innovation, and Horizontal Digital Integration (HDI). This role combines deep analytical capability with strong consulting craft, allowing you to turn complexity and ambiguity into clear strategy, compelling...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.    The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment...

We are currently seeking a Salesforce Trainer/Business Analyst to join our team on a 12-month contract. This role is based in the Midlands and will require you to be in the office twice a week. The opportunity: You will help drive our training programme for the SalesForce Cloud suite of tools and carry out detailed training sessions on site at our client. The role is hybrid with office working at least two days a week in the client's UK office based in the Midlands and our office based in London. This role will require you to audit the current training material, identify gaps and opportunities, and build upon this creating new and improved training material (E-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the client business teams. You will deliver both onsite & online training across the SalesForce Cloud Suite to our UK based customer. You will also help develop a Training Centre of Excellence...

Business Process Architect   We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operating model and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric, efficient, scalable, and compliant. We offer a hybrid working arrangement with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the target operating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN), Drive process standardisation, simplification, and automation....

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years.   World Wide Technology Holding Co, LLC (WWT) has an opportunity for a AlgoSec Project Manager. Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role.   This is a contract Role & Inside IR35   AlgoSec Project Manager   Contract Duration : 6 months...

  Remote   Contract (3 months 24 days)   Published 21 hours ago TSA M&A stakeholder engagement Transition Service Agreement Communication Job Title: M&A Business Analyst Job Location: Sunbury-on-Thames / Remote Contract Length: Until 30th April 2026 Industry: Oil and Energy Working Hours: 8 per day / 40 per week   Role Overview: The M&A Business Analyst provides analytical and operational support across multiple divestments, with a strong focus on stranded cost analysis, data consolidation, and building structured, automated reporting. The role supports deal teams by bringing clarity to complex data, enabling decision-making, and ensuring high-quality analysis throughout the M&A lifecycle.   What you will do: Pull together data from multiple sources (finance, business operations, regional...

Working as a contractor for HM Land Registry    Our ambition is to become the world's leading land registry for speed, simplicity, and an open approach to data. Our award-winning digital team is the in-house directorate at the heart of our transformation into a digital, data driven organisation. We are playing a pivotal role in ensuring that we are able to respond swiftly to our current challenges. We are providing a robust and resilient technical infrastructure to support our workforce. We are enabling our customers to interact with us in increasingly digital and automated ways and delivering our transformation portfolio which will revolutionise the way that we operate and provide services.   Our Digital teams are at the core of our plans for digital transformation for the future. At HM Land Registry we have a vision of a fully connected, digital system for buying and selling property that enables a more secure and more efficient land registration...

Working as a contractor for HM Land Registry    Our ambition is to become the world's leading land registry for speed, simplicity, and an open approach to data. Our award-winning digital team is the in-house directorate at the heart of our transformation into a digital, data driven organisation. We are playing a pivotal role in ensuring that we are able to respond swiftly to our current challenges. We are providing a robust and resilient technical infrastructure to support our workforce. We are enabling our customers to interact with us in increasingly digital and automated ways and delivering our transformation portfolio which will revolutionise the way that we operate and provide services.   Our Digital teams are at the core of our plans for digital transformation for the future. At HM Land Registry we have a vision of a fully connected, digital system for buying and selling property that enables a more secure and more efficient land registration...

Working as a contractor for HM Land Registry    Our ambition is to become the world's leading land registry for speed, simplicity, and an open approach to data. Our award-winning digital team is the in-house directorate at the heart of our transformation into a digital, data driven organisation. We are playing a pivotal role in ensuring that we are able to respond swiftly to our current challenges. We are providing a robust and resilient technical infrastructure to support our workforce. We are enabling our customers to interact with us in increasingly digital and automated ways and delivering our transformation portfolio which will revolutionise the way that we operate and provide services.   Our Digital teams are at the core of our plans for digital transformation for the future. At HM Land Registry we have a vision of a fully connected, digital system for buying and selling property that enables a more secure and more efficient land registration...

About Billigence Billigence is a boutique data consultancy with global reach, transforming the way organisations work with data. We design, tailor, and implement advanced Business Intelligence solutions that create measurable value across cloud analytics, data governance, data architecture, data warehousing, visualisation, AI & ML Ops, data modelling, and more. Headquartered in Sydney, Australia, with offices worldwide, we help clients streamline processes, remove inefficiencies, and adopt scalable analytics cultures.   About the Role We are expanding our UK capability and looking for a Solution Architect who can lead the design of an enterprise-grade Amazon Connect environment. This role suits someone who combines deep cloud contact-centre expertise with structured solution design and the ability to influence business and technology stakeholders.     What You’ll Do Architect the full Amazon Connect environment including...

About the job  We currently have an exciting opportunity for an Infrastructure Architect to join our existing experienced team.   Key responsibilities: Deliver the build phase for the Joint Environment for Data-Centric Interoperability - eXperimentation (JEDI-X), overseeing the technical team. Cohere the utilisation of JEDI-X through the experimentation phase of Integrated by Design (IBD). Maintain, improve, and secure SiXworks’ multi-classification, virtualised, collaboration and development environments. Work with IT infrastructure colleagues to improve SiXworks’ ‘Secure by Design’ capabilities, internally and across its projects. Provide Infrastructure support to SiXworks’ public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles. Perform maintenance tasks on the infrastructure through change control. Assist with...

  Thames Water is seeking an experienced and visionary Product Manager with a passion for technology and a drive to solve real-world problems and who has significant experience working within the Waste Water Industry. You will play a pivotal role in helping us become a digital-first utility company, leading the strategy and prioritisation of our digital product roadmap. What you’ll be doing as a Product Manager Set product vision and strategy in collaboration with stakeholders. Translate business needs into valuable, actionable outcomes. Champion decision support tools that transform our business. Facilitate clear communication between delivery squads and stakeholders. Promote lean and agile practices; measure and communicate business value. Support agile ceremonies and manage product backlog. What you should bring to the role Extensive experience in the waste water industry - please indicate this clearly on your...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

About the job We currently have an exciting opportunity for Network Engineer to join our existing experienced team.   What do we look for in a Network Engineer? Do you feel as comfortable building and supporting production LANs as you do global WANs? Can you implement firewall rules from an application’s bespoke requirements? Are you a tinkerer able to lab and POC new technologies while also able to be a CLI-jockey? Do you want to work in an organisation working on latest technologies and incorporating solutions in an innovative way? Are you ready to learn about Secure by Design methodologies from a company working in National Security & Defence?   Essential Skills: Implementation and Support of; Wide Area Network Architecture Network Routing Protocols – OSPF, BGP Virtual Private Networks (VPNs) and Network Security Infrastructure – e.g. IKEv2, NGFWs Creating configuration guides and...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad. The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management. The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests, both now and in the...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to: Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while maximising...