35 customer service jobs found

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.   A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.   This role is subject to Baseline Personnel Security Standard and financial credit checks.   As a Service Development Owner / Product Owner (Customer Experience) your main responsibilities will be: Represent the voice of the customer across assigned services and customer journeys. Develop a strong understanding of customer needs, behaviours and pain points using research, analytics and feedback. Identify, shape and prioritise service improvement opportunities that deliver measurable customer and business value....

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain 's best employers and believe this starts with placing the candidate at the heart of everything we do!   Job Purpose This role will leverage advanced analytics and machine learning to deliver data-driven insights that improve operational efficiency and inform strategic decisions across the organisation. The role is responsible for developing innovative analytical models, utilising cutting-edge technologies, and contributing to transformative initiatives within the railway sector. Through collaboration with cross-functional teams, the AI & Data Science Specialist supports GBRX in driving meaningful,...

Principal/Lead Dynamics 365 F&SCM Consultant - Finance - Day Rate Contract - Outside IR35 Company Description At Telefónica Tech  (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, AI Business Solutions, and Modern Workplace. Telefónica Tech, AI Business Solutions is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and...

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.   SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.    As a Lead IT Service Manager , your main responsibilities will be: Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery Accountable for the execution of Continual Service...

Change Lead - Global Retail Technology Programme (Contract) Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate   We're looking for an experienced Change Lead to lead business change activities for a major global Point of Sale (POS) transformation programme .   This is an exciting opportunity for someone who has successfully delivered change on a large-scale POS implementation, upgrade, or similar retail technology transformation , driving adoption across multiple markets and business functions.   What you'll be doing Leading end-to-end change delivery across a global retail technology programme Developing and executing change, communications and stakeholder engagement strategies Conducting change impact and business readiness assessments Driving user adoption and organisational readiness through deployment and go-live Managing change risks, resistance and...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   As a User Researcher your main duties will be to:   Uncover the needs of buyers across the UK public sector, such as in Government departments, education, health & NHS, local authorities, charities, police, fire and other public bodies, along with the needs of suppliers and colleagues. Plan user research in collaboration with other user researchers and teams to ensure efficient collection, documentation, storage and access to user research assets Plan and conduct research to ensure the user need is fully understood for new...

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   As a User Researcher your main duties will be to:   Uncover the needs of buyers across the UK public sector, such as in Government departments, education, health & NHS, local authorities, charities, police, fire and other public bodies, along with the needs of suppliers and colleagues. Plan user research in collaboration with other user researchers and teams to ensure efficient collection, documentation, storage and access to user research assets Plan and conduct research to ensure the user need is fully understood for new...

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   As a User Researcher your main duties will be to:   Uncover the needs of buyers across the UK public sector, such as in Government departments, education, health & NHS, local authorities, charities, police, fire and other public bodies, along with the needs of suppliers and colleagues. Plan user research in collaboration with other user researchers and teams to ensure efficient collection, documentation, storage and access to user research assets Plan and conduct research to ensure the user need is fully understood for new...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Job Title: Business Solution Lead Location: Burton on Trent, Hybrid working includes 2x office days (essential) Day Rate: Up to £600 Outside IR35 Duration: 6months + Start Date: ASAP Department: Technology and Change Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond. The Role As Business Solution Lead, you will play a central role in shaping and delivering key transformation initiatives across the business. Acting as a bridge between business stakeholders and technology teams, you will ensure that new solutions are designed,...

As an interaction designer you will plan, design and participate in research activities with users that helps the teams gain a deep understanding of the people using UKRI services. In this case for the REF29 systems.   You will: •    Provide hands-on interaction design for multiple systems, some of which are being developed in parallel •    Use best practice and standards consistent with the rest of government using the Government Digital Service  (GDS) Framework •    Advise and support software engineers in the development of designs, and iterate gov.uk patterns and components •    Work closely with service designers to gather and interpret evidence from service design walkthroughs and analysis, using this insight to design solutions and communicate well-reasoned rationale to stakeholders, ensuring that chosen approaches are grounded in user needs and service context...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

Job Title: Senior Business Analyst - Third Party Risk Management (TPRM) Transformation Location: Bristol, York (Hybrid) Duration: 6 months Contract Inside IR35   This is a contract opportunity for someone who is an experienced Senior Business Analyst with a proven track record of delivering large-scale Third Party Risk Management (TPRM) , Supplier Risk, Procurement, or Governance, Risk and Compliance (GRC) transformation programmes. This role would suit an individual who can quickly establish credibility with stakeholders, work effectively across multiple markets, and drive delivery in a complex transformation environment. You'll be comfortable operating at pace, leading business analysis activities across programme design and implementation phases, and working closely with business teams, technology stakeholders, and SaaS solution partners. The successful contractor will be able to work autonomously while maintaining strong collaboration across...

Job Title: Senior Business Analyst - Third Party Risk Management (TPRM) Transformation Location: Bristol, York (Hybrid) Duration: 6 months Contract Inside IR35   This is a contract opportunity for someone who is an experienced Senior Business Analyst with a proven track record of delivering large-scale Third Party Risk Management (TPRM) , Supplier Risk, Procurement, or Governance, Risk and Compliance (GRC) transformation programmes. This role would suit an individual who can quickly establish credibility with stakeholders, work effectively across multiple markets, and drive delivery in a complex transformation environment. You'll be comfortable operating at pace, leading business analysis activities across programme design and implementation phases, and working closely with business teams, technology stakeholders, and SaaS solution partners. The successful contractor will be able to work autonomously while maintaining strong collaboration across...

Business Analyst (Investment Finance Operations) Location: York, London Hybrid flexible Duration: Initial 6-month contract (Project running until March 2027) IR35   This is a contract opportunity for someone who i s an experienced Business Analyst with a strong background in Financial Services, Investment Management, or Investment Operations. This role would suit someone who can quickly immerse themselves in a complex change programme, engage with a wide range of stakeholders, and deliver high-quality business analysis throughout a major custodian migration and investment analytics transformation. You'll be comfortable working in fast-paced environments, managing multiple workstreams, facilitating workshops, and translating business requirements into actionable solutions. The ideal candidate will be able to operate autonomously while collaborating effectively across business and technology teams.   Key Responsibilities Gather,...

Business Analyst (Investment Finance Operations) Location: York, London Hybrid flexible Duration: Initial 6-month contract (Project running until March 2027) IR35   This is a contract opportunity for someone who i s an experienced Business Analyst with a strong background in Financial Services, Investment Management, or Investment Operations. This role would suit someone who can quickly immerse themselves in a complex change programme, engage with a wide range of stakeholders, and deliver high-quality business analysis throughout a major custodian migration and investment analytics transformation. You'll be comfortable working in fast-paced environments, managing multiple workstreams, facilitating workshops, and translating business requirements into actionable solutions. The ideal candidate will be able to operate autonomously while collaborating effectively across business and technology teams.   Key Responsibilities Gather,...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...