Lead Consultant & Delivery Manager at Clariter Ltd, Edinburgh/Remote, 7 Months, £330-£380 per day

Company Overview

Clariter Ltd is committed to enhancing digital reputation through a unique blend of traditional in-lab skills, crowdsourced scale, and insightful customer sentiment analysis. Our dedicated team of professionals focuses on delivering quality that drives success in today’s dynamic digital marketplace.

Job Overview

Duration

7 months with potential extension up to 12.

Purpose

Single point of senior accountability to NHS Scotland (HIS) for the whole engagement. Owns the relationship, outcomes, plan, budget and governance; shapes the people-led service design approach; and co-ordinates knowledge transfer so that the client can manage and extend the website independently after the contract.

Key responsibilities

• Own the client relationship and overall delivery; chair governance meetings and act as escalation point; approve quality gates.
• Plan and manage day-to-day delivery: schedule, RAID log, change control, reporting (weekly status, monthly highlight report) and dependency management.
• Co-ordinate HIS stakeholders — the Transformational Change–Systems Unit, Communications Team, Digital Team and directorate editors — and route decisions to the Client's Director responsible for Communications for final sign-off.
• Lead service-design thinking: map end-to-end user journeys across the two directorates, identify service pain points, and ensure the design works across channels and internal processes.
• Own and co-ordinate the capability-building and handover plan across the team, using Clariter's Academy assessment model to track HIS staff's growing capability.
• Protect the fixed price through formal change control; manage risks, assumptions and business continuity.

Essential skills and experience

• Proven experience leading and managing digital/website or digital-transformation projects end-to-end, ideally in public sector, health/social care or similarly complex, multi-stakeholder environments.
• Strong delivery/project management (planning, RAID, change control, reporting) and stakeholder management at senior level.
• Service design and user-centred design expertise; able to turn user evidence into design and content decisions.
• Experience of capability building, coaching and knowledge transfer to client teams.
• Excellent written and verbal communication; comfortable facilitating workshops and governance with senior stakeholders.

Desirable

• Project/agile certification (e.g. PRINCE2, PMP, Scrum) and/or service design qualification.
• Familiarity with GDS Service Standard and public-sector digital delivery.
• Experience of fixed-price engagements.

Please note that this is hybrid position and may require to work at Client's office in Edinburgh some days each month.

Pay: £330.00-£380.00 per day

Application question(s):

• This is a contract role for 7 months with potential for some extension. Is this ok for you?

Work Location: Hybrid remote in Edinburgh