3 cutover manager jobs found in Reading

Service Design and Transformation Manager Contract - 6 months Central Reading - 2 days per week hybrid Design services. Deliver change. Enable better network outcomes. The Service Design and Transformation Manager plays a key role within MBNL’s Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for EE/BT and Three. Working across MBNL and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high‑quality operational performance.   Why this role matters :The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures MBNL can adapt its services in a structured and controlled way—without...

Business Project Manager 6 month contract Reading - 2-3 days per week hybrid   Deliver Change. Drive outcomes. Enable MBNL’s infrastructure transformation .The Business Project Manage r plays a key role in delivering projects that support MBNL’s transformation into an Infrastructure Management Company. Sitting within the People, Programmes & Change directorate, this role is part of the Portfolio Management Group (PMG) Centre of Excellence, working closely with business teams to deliver new services across MBNL’s infrastructure estate .You’ll be accountable for end‑to‑end project delivery—ensuring projects are delivered to time, cost, and quality, while maximising value for MBNL’s shareholders   . Why this role matter s:MBNL’s ability to manage, maintain, and enhance the UK’s best mobile network depends on disciplined, customer‑centric project delivery. This role ensures that complex...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...