£625 - £640 per day
Contract Spy
Remote (Luton, UK)
Job Title: Technical Service Delivery Manager
Contract Length: 6 Months (Possible Extension)
Location: Remote - Luton
Day Rate: £625 - £640 (Inside IR35)
What You'll Do
Manage technical incidents through to resolution, ensuring timely ticket progression and stakeholder communication.
Drive service delivery performance across a secure Defence environment.
Map, review and optimise business and technical processes to improve operational efficiency.
Identify opportunities for service improvements and recommend pragmatic technical solutions.
Provide guidance and consultancy to engineering teams on service management best practices.
Work closely with cross-functional stakeholders to resolve complex service and technical issues.
Monitor service metrics, identify trends and support continual service improvement initiatives.
Ensure high levels of customer satisfaction through proactive service management and...