Service Delivery Manager at RC Fornax, Luton/Remote, 6 Months, £625-£640 per day

Job Title: Technical Service Delivery Manager

Contract Length: 6 Months (Possible Extension)

Location: Remote - Luton

Day Rate: £625 - £640 (Inside IR35)

What You'll Do

• Manage technical incidents through to resolution, ensuring timely ticket progression and stakeholder communication.
• Drive service delivery performance across a secure Defence environment.
• Map, review and optimise business and technical processes to improve operational efficiency.
• Identify opportunities for service improvements and recommend pragmatic technical solutions.
• Provide guidance and consultancy to engineering teams on service management best practices.
• Work closely with cross-functional stakeholders to resolve complex service and technical issues.
• Monitor service metrics, identify trends and support continual service improvement initiatives.
• Ensure high levels of customer satisfaction through proactive service management and operational excellence.

What We're Looking For

• Strong Service Delivery Management experience within a Defence, Aerospace or secure environment.
• Proven experience managing incidents, service requests and technical support activities.
• Excellent process mapping and business process improvement skills.
• Experience driving continuous improvement and operational efficiency initiatives.
• Strong stakeholder management skills with the ability to influence technical and engineering teams.
• Ability to analyse complex issues and recommend practical technical solutions.
• Experience working within ITIL-based Service Management environments.