2 Customer Service contracts

ELIGIBILITY: British Citizen or Any other valid work permit for United Kingdom CONTRACT LENGTH: 1 year This is an immediate requirement. Those who can start immediately would be considered. No sponsorship is provided for this job . Those who stay in Worthing or can commute to the office location in Worthing are preferred. This role involves providing technical support to staff for desktop computers, applications, and associated technology. Responsibilities include specifying, installing, and testing computer systems and peripherals according to established standards. The position requires interacting with application software and operating systems to diagnose and address unique, non-recurring issues. REQUIRED TECHNICAL SKILLS AND EXPERIENCE Proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc. SCCM, Autopilot, Intune Knowledge of ticketing tool is a must Robust...

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and user facing assistance at deskside. Track all incidents and service requests, prioritising as necessary and resolving within...