17 Customer Service contracts

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office   As a Service Desk Analyst your main responsibilities will be to:Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base.Build, manage, support, asset track and maintain all associated hardware devices.Rotation between building laptops & smartphones, phone and IT portal ticket support, and user facing assistance at Tech Hubs.Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.Create, issue and manage/maintain corporate accounts for joiners/leavers.Process...

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us. Key responsibilities: Provide 2nd Line onsite desktop and application support services to end...

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office   An active SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.As a Service Desk Analyst, your main responsibilities will be:Essential:Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user baseBuild, manage, support, asset track and maintain all associated hardware devicesRotation between building laptops & smartphones, phone and IT portal ticket support, and user facing assistance at Tech HubsTrack all incidents and service requests,...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

Job Summary We are seeking a skilled IT Technician to join our team for 4 weeks starting ASAP. The ideal candidate will be responsible for providing technical assistance and support to an external managed service providing handover support to the newly formed shared service. Responsibilities - Install and configure computer hardware, software, systems, networks, printers, and scanners - Monitor and maintain computer systems and networks - Respond to IT issues in a timely manner - Provide technical support across the company (this may be in person or over the phone) - Set up accounts for new users and manage access control - Troubleshoot system and network problems, diagnosing and solving hardware or software faults - Replace parts as required - Support the roll-out of new applications - Maintain up-to-date documentation of IT systems Qualifications - Proficiency in computer networking, M365, Windows platform, and LAN technologies - Strong customer service skills with...

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Job Summary Member of on-site support teams across EMEA (Europe Middle East Africa), On...

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us. Key responsibilities: Provide 2nd Line onsite desktop and application support services to end...

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office   An active SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.As a Service Desk Analyst, your main responsibilities will be:Essential:Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user baseBuild, manage, support, asset track and maintain all associated hardware devicesRotation between building laptops & smartphones, phone and IT portal ticket support, and user facing assistance at Tech HubsTrack all incidents and service requests,...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employmentIncrease saving for, and security in later lifeCreate a fair and affordable welfare system which improves the life chances of childrenDeliver outstanding services to our customers and claimantsDeliver efficiently: transform the way we deliver our services to reduce costs and increase productivity.   In this...

TLDR: Dynamics CRM Developer, outside IR35, £450 per day, part-time (2-3 days per week), fully remote, 3 months.   About Us   We are a boutique CRM consultancy specializing in providing end-to-end project services. Our focus is on helping clients achieve operational excellence by delivering tailored CRM solutions. We’re looking for a skilled Dynamics CRM Developer to join our team on a part-time , contract basis to work on exciting client projects.   Role Overview   We are seeking a Dynamics CRM Developer with a proven track record to help customize and extend Microsoft Dynamics CE and Power Platform applications. You will be responsible for developing and enhancing solutions using Dynamics 365, PowerApps, Power Automate, and Power BI to meet business requirements. Additionally, your expertise with JavaScript and, ideally, C# will help drive our innovative solutions forward.   Key Responsibilities...

Service Desk Analyst - Contract (IMPORTANT - This role will involve weekend work, in addition we will require you onsite for the first month full time, after the first month this will drop to 3 days a week onsite and 2 days WFH). Overall ambition of the role: Reporting into their Service Team Leader, the Service Desk Analyst will be responsible for delivering best in class support to all Nando’s UK, Group, Grocery and Yellowoods users. In order to be successful in the role, the post holder will need to possess good technical and organisational skills with the drive to develop within the role. This is a customer facing role requiring excellent interpersonal skills and with the ability to communicate at all levels. You will be responsible for logging incidents and requests tickets, collecting and noting triage information, resolving where possible and escalating appropriately when needed. Key Responsibilities: Operational Management ·...

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us. Key responsibilities: Provide 2nd Line onsite desktop and application support services to end...

Why join us? Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll be working: It is a London based contractual opportunity Band 2 engineer .It is an Onsite Opportunity No Sponsorship...

Level 2 Desktop Support   About us   We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.   Key responsibilities:  ...

Responsibilities: Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and desk-side support services. Manage hard and soft break-fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor. Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...