6 Customer Service contracts

Interim Service Desk Analyst – 1st Line Support Rate: £250-£300 per day (inside IR35)   Duration: 4-6 weeks with potential extension Start Date: ASAP Location: Flexible working with the base being Church House, Westminster – 4 days per week Environment: Microsoft 365/Azure User Base: 900 users   Role Purpose   This is a contract opportunity to provide interim support during a temporary sick leave.   We are seeking a high performing 1st Line Service Desk Analyst to be based out of Church House, Westminster, who can hit the ground running and quickly absorb ticket volume and resolve most user issues at first contact within a fast-paced environment.   This role is critical to stabilising BAU support, improving response times, and delivering a consistently high-quality user experience across.   Key Responsibilities Act as the first point of contact...

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at:  www.gov.uk/government/organisations/cabinet-office   Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   As a Service Desk Analyst your main responsibilities will be to:   Be the face of Live Service - providing first and second line support for all IT related...

This role sits inside IR35   Reports To IT Service Delivery Manager Key Purpose of Job Perform 1st line duties for the Information Systems Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within SSTL across multiple sites.   Key Tasks Receive calls from users in relation to any technical incident or query Accurate logging of helpdesk submissions into the IT Group’s Service Desk tool along with full notes of actions taken Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques Assisting visiting customers (Walk-ins) with their technical queries and attempting resolution if possible. Continued development of SOP’s for ‘quick win’ solutions where tickets can be resolved before escalation Monitoring of Service Desk...

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This role is predominantly based at our office in 1 Horseguards Road (occasional working from home) where you shall work between our build room and our user facing Tech Hub providing face to face support. As a Service Desk Analyst you will: Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation...

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a motivated professional level...

About the Business Division: This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers. Job Description About the Role We are seeking a skilled and proactive IT Support Engineer (6-month contract) to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business-critical systems. Key...