4 Customer Service contracts

On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35)  for a 6  month contract based Hybrid.. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Liverpool office providing our users face to face support at our Tech Hub. As a Service Desk Analyst you will: Provide first and second line support for all IT related issues, interacting with a diverse user base. Build,...

Overview We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation. The successful candidate will be responsible for resolving hardware and software issues, maintaining network infrastructure, and delivering exceptional customer service. This role offers an excellent opportunity to utilise a broad range of IT skills within a dynamic environment, ensuring smooth operation of our technological systems. Responsibilities Provide technical support for desktop and laptop computers, peripherals, and software applications across various operating systems including Windows, macOS, and Linux. Troubleshoot and resolve hardware issues related to computer hardware components, network devices, and other IT equipment. Assist users with software troubleshooting, including Microsoft Office applications, VPN connectivity, firewall configurations, and other enterprise tools such as BMC Remedy, ServiceNow, and Jira. Maintain and...

Job Overview We are seeking a dedicated IT Support Technician to provide comprehensive technical assistance and support to our organisation. The successful candidate will be responsible for resolving hardware and software issues, maintaining network infrastructure, and ensuring smooth operation of IT systems. This role offers an excellent opportunity for individuals with a strong foundation in computer networking, operating systems, and customer service to contribute to a dynamic team environment. Responsibilities Provide technical support and troubleshooting for desktop and laptop computers, peripherals, and software applications. Assist users with issues related to Microsoft Windows Server, macOS, Linux, and other operating systems. Manage and support network infrastructure including LAN, VPN, DNS, TCP/IP, Firewall configurations, and Active Directory. Monitor and maintain computer hardware components and ensure system security through firewalls and antivirus solutions....

Overview We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation. The successful candidate will be responsible for resolving hardware and software issues, maintaining network infrastructure, and delivering exceptional customer service. This role offers an excellent opportunity to utilise a broad range of IT skills within a dynamic environment, ensuring smooth operation of our technological systems. Responsibilities Provide technical support for desktop and laptop computers, peripherals, and software applications across various operating systems including Windows, macOS, and Linux. Troubleshoot and resolve hardware issues related to computer hardware components, network devices, and other IT equipment. Assist users with software troubleshooting, including Microsoft Office applications, VPN connectivity, firewall configurations, and other enterprise tools such as BMC Remedy, ServiceNow, and Jira. Maintain and...