7 Customer Service contracts

PLEASE NOTE: CTC/SC/DV Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.   As a  Service Desk Analyst , your main responsibilities will be:   Key Responsibilities Provide 1st and 2nd line IT support via telephone, ticketing systems and deskside assistance. Support users across Windows and MacOS laptop environments. Troubleshoot and support Android and iOS mobile devices. Assist with VoIP telephony and Google Workspace services. Log, prioritise and resolve incidents and service requests within agreed service levels. Manage user accounts for joiners, movers and leavers. Track, maintain and support IT...

ITSM Consultant 6 to 9-month contract £500 to £600 per day Inside IR35 London/Hybrid We’re looking for an experienced ITSM Consultant to provide hands-on delivery across a range of Service Management improvement and service transition initiatives. You’ll take ownership of key workstreams including: CMDB implementation Hornbill to ServiceNow migration Service Request and Knowledge Management Business Continuity and Disaster Recovery AI-enabled automation within Service Management Service Design and Transition support ITIL and SIAM process alignment  The ideal candidate will have strong ITSM delivery experience, excellent ServiceNow knowledge, and a proven ability to design, implement and embed processes into BAU within a complex, multi-supplier environment. Rate: £500 to £600 per day Inside IR35 Duration: 6 to 9 months Location: London/Hybrid

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and user facing assistance at deskside. Track all incidents and service requests, prioritising as necessary and resolving within...

ITSM Consultant 6 to 9-month contract | £500 to £600 per day | Inside IR35 | London/Hybrid We're looking for an experienced ITSM Consultant to provide hands-on delivery across a range of Service Management improvement and service transition initiatives. You'll take ownership of key workstreams including: CMDB implementation Hornbill to ServiceNow migration Service Request and Knowledge Management Business Continuity and Disaster Recovery AI-enabled automation within Service Management Service Design and Transition support ITIL and SIAM process alignment [SOW - ITSM...h Contract | Word] The ideal candidate will have strong ITSM delivery experience, excellent ServiceNow knowledge, and a proven ability to design, implement and embed processes into BAU within a complex, multi-supplier environment. Rate: £500 to £600 per day Inside IR35 Duration: 6 to 9 months Location: London/Hybrid

Role: Trade Floor Desktop Support Location: London Duration: Contract (1 month rolling) Key Essential Skills: Trade Floor Desktop Experience - 2nd line Support, providing on-site, walk-up, and remote support to front office users and trading staff Ability to provide a high level of customer service and act as a first point of escalation for high-priority incidents and VIP users Extensive experience with M365 client, including experience using Exchange Admin Hands on with Bloomberg, LSEG, ICE, etc. Worked with ITSM tool's (Ivanti Neurons) Able to work to short deadlines with a sound knowledge of Desktop Support and trading technologies. 5 years+ IT Customer Services Support role in a fast paced/investment banking environment. Desirable Skills: Energetic, proactive team player with strong customer service skills. Experience supporting trading floor/front-office users. Strong troubleshooting, analytical, and problem-solving...

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site in Dunstable per week. This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow. What you'll be doing: Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management...

Job Title: Technical Service Delivery Manager Contract Length: 6 Months (Possible Extension) Location: Remote - Luton Day Rate: £625 - £640 (Inside IR35)   What You'll Do Manage technical incidents through to resolution, ensuring timely ticket progression and stakeholder communication. Drive service delivery performance across a secure Defence environment. Map, review and optimise business and technical processes to improve operational efficiency. Identify opportunities for service improvements and recommend pragmatic technical solutions. Provide guidance and consultancy to engineering teams on service management best practices. Work closely with cross-functional stakeholders to resolve complex service and technical issues. Monitor service metrics, identify trends and support continual service improvement initiatives. Ensure high levels of customer satisfaction through proactive service management and...