Senior User Researcher at RedRock Consulting, England, £Contract Rate

Senior User Researchers

Multiple Contract Opportunities | UK Remote/Hybrid | Competitive Day Rates

RedRock Consulting are currently supporting a number of exciting digital transformation programmes and are looking to speak with experienced Senior User Researchers for a range of upcoming contract opportunities.

With multiple projects due to commence across the coming weeks and months, we are building a network of talented User Researchers who can support complex, user-centred digital delivery programmes across a variety of sectors.

These opportunities will suit experienced researchers who enjoy working within multidisciplinary Agile teams and are passionate about delivering services that genuinely meet user needs.

Key Responsibilities

• Plan and deliver user research activities across Discovery, Alpha, Beta and Live phases.
• Select and apply appropriate qualitative and quantitative research methods.
• Conduct user interviews, usability testing, surveys, workshops and ethnographic research.
• Translate research findings into actionable insights and recommendations.
• Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery Teams.
• Support evidence-based decision making throughout the product and service lifecycle.
• Present research findings to a range of stakeholders, from delivery teams through to senior leadership.
• Champion user-centred design principles and accessibility best practices.

What We're Looking For

• Proven experience as a User Researcher or Senior User Researcher.
• Strong understanding of User-Centred Design (UCD).
• Experience delivering research within Agile environments.
• Excellent stakeholder management and communication skills.
• Ability to independently plan, conduct and synthesise research activities.
• Experience using a variety of research methods to uncover user needs and behaviours.
• Strong analytical and problem-solving capabilities.
• Experience working within multidisciplinary product or service teams.

Desirable Experience

We are particularly interested in candidates with experience in one or more of the following:

• Government Digital Service (GDS) environments.
• Public sector digital transformation programmes.
• Large-scale customer experience transformation initiatives.
• Accessibility and inclusive design.
• Service assessments and service standards.
• Research Operations or establishing research practices.

About You

You will be:

• A collaborative and professional team player.
• Comfortable operating within established delivery teams.
• Curious, empathetic and user-focused.
• Able to confidently challenge when needed whilst maintaining positive stakeholder relationships.
• Passionate about improving services through insight-driven decision making.
• Adaptable and able to work across a variety of projects and industries.