Contract Spy
United Kingdom
Core Purpose
As a Senior User Researcher, you will lead research activity within the discovery team to understand the current landscape, user groups and their needs across the directorate and wider organisational boundaries.
Working as part of a small multidisciplinary team led by a Service Designer, you will help define the future service offer for Corporate Centre Services through service-led discovery research.
This role focuses on understanding organisational services, user needs and stakeholder requirements rather than solely researching digital products or conducting usability testing.
About Corporate Centre Services
We are transforming DWP's Corporate Centre, so it becomes one true enabler of a cohesive DWP rather than a collection of standalone functions.
Our transformation is focused on three things:
Connected service-led culture where the Corporate Centre is more unified, outward facing, partners with the business and enables...