Implementation Specialist – E-Invoicing at Stackstudio Digital Ltd., Birmingham, £300-£350 per day

Role overview

• Act as a specialist in large, cross-functional software implementation teams that deliver e-invoicing solutions to global clients.
• Work directly with clients to understand their implementation requirements, run product demonstrations, and deliver end-user and super-user training whilst configuring the software to meet their specific needs.
• Experience with ONESOURCE Pagero
• Use your analytical, technical, and problem-solving skills to test client software implementations and ensure quality standards are met.
• Troubleshoot issues and ensure that project plans are running to the required timelines and within budget.
• Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales, and support) on a range of pre-sales software demos and prospective client scoping.
• Design, develop, and document project deliverables according to timelines and budgets.
• Collaborate with Project Managers to ensure seamless handoffs, accurate status reporting, and alignment with overall project scope and objectives.
• Contribute to continuous improvement by identifying common implementation challenges and recommending process or product enhancements.
• Participate in knowledge-sharing within the implementation team to build collective expertise on the platform and client best practices.

• An interest in software and how it is implemented and configured at a range of global institutions.
• An understanding of basic coding or technical configuration, with the desire to learn and develop your skills within a software setting (e.g., XML, APIs, data mapping, ERP integrations).
• An analytical mindset. You may have gained this through academic studies, professional experience, or a wider interest in coding, data analysis, economics, or project management.
• A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate sometimes complex solutions to international clients.
• Excellent communication skills in English (additional European languages such as French, German, or Swedish are a strong plus), with the ability to deliver the highest level of customer service.
• Experience in software implementation, technical consulting, or client-facing technical support is preferred but not mandatory.
• Familiarity with e-invoicing, ERP systems, or compliance software is a plus but not required - full training will be provided.
• Strong organizational skills, with the ability to manage multiple client engagements and priorities simultaneously.
• Bachelor's degree in a relevant field (IT, Computer Science, Business, Engineering, Economics) preferred, or equivalent practical experience.