Senior User Researcher at The Insolvency Service, Birmingham/Remote, 3 Months, £Contract Rate

We are looking for an experienced User Researcher to join our multidisciplinary digital delivery team. You'll play a key role in our re-platforming programme, ensuring our public-facing digital services are designed around genuine user needs. You'll plan and carry out high-quality user research to generate actionable insights that shape both the front-end experience and back-end design.

As a Senior User Researcher your main responsibilities will be to:

• Plan, design, and conduct user research using a range of qualitative and quantitative methods in line with GDS standards.
• Communicate user insights effectively to designers, developers, product and policy colleagues to inform decision-making.
• Contribute to and support usability testing, prototyping, and iterative design.
• Work closely with interaction designers, content designers, product managers, and developers in agile, cross-functional teams.
• Present research findings clearly and persuasively to senior stakeholders, including through visuals, playback sessions, and written reports.
• Ensure research is ethical, inclusive, and representative of diverse user groups.

Essential:

• Experienced leading research across multiple teams and ensuring insights drive design and product decisions.
• Strong understanding of GDS research standards, ethics, and accessibility expectations.
• Proven experience in working with iteration designers, to take UR requirements that feed into a design
• Proven ability to scope, plan, deliver, and synthesise research at pace across several workstreams.
• Comfortable using Jira to track research tasks, manage evidence, and work seamlessly with delivery teams.
• Self-starter who can rapidly pick up context and set up a research rhythm that supports multi-team delivery.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Insolvency Service guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.