73 customer service jobs found in London

About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do: We are looking to augment our team with a Senior Sales and Logistics consultant, who will be pivotal to delivering a new sales and logistics project for one of our business units. If you are a proactive and detail-oriented consultant with awesome ability to communicate with our users and have the capability to think both tactically & strategically, we would love to speak to you The day-to-day: Design and implement a solution for a new end to end sales and logistics process for our aviation business unit. Collaborate with business...

Job Summary The IT Deskside Support Specialist is responsible for providing on-site and remote technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role requires excellent troubleshooting skills, effective communication, and the ability to deliver top-tier support in a fast-paced environment. Key Responsibilities Technical Support: Provide deskside and remote support for desktops, laptops, mobile devices, printers, and other peripherals. Diagnose and resolve hardware and software issues promptly. Assist users with troubleshooting application issues and system errors. Incident Management: Respond to helpdesk tickets, emails, or calls and ensure timely resolution of issues. Escalate complex technical problems to higher-level support teams when necessary. Document and track all support activities in the ticketing system. Hardware and Software Maintenance: Install, configure, and maintain IT equipment, including...

Detailed Job Description: -More than 8 years of experience in Desktop support -Expert in O365, teams, Outlook, O365 applications, OneDrive -O365 cloud environments support -Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers. -Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts) -Mobile device management -VPN Support, Printer support, wifi, network -Experience in Patch deployment (SCCM) -Desk side support role for VVIP clients -Experience working with Asia-based offshore support teams -European client facing experience will be preferred. Job Type: Freelance Pay: £180.00-£200.00 per day Schedule: 8 hour shift Monday to Friday Experience: Desktop support: 8 years (required) Office 365: 6 years (required)

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Detailed Job Description: -More than 8 years of experience in Desktop support -Expert in O365, teams, Outlook, O365 applications, OneDrive -O365 cloud environments support -Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers. -Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts) -Mobile device management -VPN Support, Printer support, wifi, network -Experience in Patch deployment (SCCM) -Desk side support role for VVIP clients -Experience working with Asia-based offshore support teams -European client facing experience will be preferred. Job Type: Freelance Pay: £180.00-£200.00 per day Schedule: 8 hour shift Monday to Friday Experience: Desktop support: 8 years (required) Office 365: 6 years (required)

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Detailed Job Description: -More than 8 years of experience in Desktop support -Expert in O365, teams, Outlook, O365 applications, OneDrive -O365 cloud environments support -Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers. -Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts) -Mobile device management -VPN Support, Printer support, wifi, network -Experience in Patch deployment (SCCM) -Desk side support role for VVIP clients -Experience working with Asia-based offshore support teams -European client facing experience will be preferred. Job Type: Freelance Pay: £180.00-£200.00 per day Schedule: 8 hour shift Monday to Friday Experience: Desktop support: 8 years (required) Office 365: 6 years (required)

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Senior Applications Developer Contract: 4 Months, Temporary Working Hours : Full-Time Salary : £384.14 PAYE / £500.00 Umbrella, daily rate   Closing Date:  Monday 7th July 2025   About the role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user...

Overview We are seeking a skilled IT Support professional to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical assistance and support to our users, ensuring that all IT systems operate smoothly and efficiently. This role requires a strong understanding of various operating systems, networking, and customer service skills to effectively resolve issues and enhance user experience. Duties Provide first-line support for hardware and software issues across various platforms, including Windows Server and Mac OS. Troubleshoot and resolve technical problems related to computer networking, operating systems, and software applications. Analyse system performance and implement improvements as necessary to optimise functionality. Assist users with the use of Office applications and other software tools, ensuring they are equipped to perform their tasks effectively. Maintain accurate records of support requests using Remedy or similar...

Main Responsibilities  Working within the Customer Lifecycle team responsible for Salesforce CRM, you will work collaboratively in cross-functional product teams to champion UX and UI design best practices across all phases of the design and development process. You will be the subject matter expert for UX/UI design within our Salesforce CRM environment, bringing a deep understanding of both user-centred design and the constraints and capabilities of Salesforce - especially the balance between out-of-the-box functionality and customisation. You will help teams across the bank understand the value of design, bringing them along the journey to deliver meaningful changes for both colleagues and customers. The role holder will:   Be the subject matter expert for UX and UI design specifically for Salesforce CRM, developing and enhancing digital experiences that are user-friendly, visually engaging, and effective within the Salesforce platform. Work...

Contract details: Inside IR35 1/2 day on-site per week (Paddington) - Must be UK based. Competitive daily rate 3-month initial contract (extension possible)   About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 250 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously...

o qualify for the role, you must have: 8 to 10 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...

Job Introduction At Handelsbanken UK, we are about to embark on an exciting Business Transformation, a cornerstone of which will be our IT modernisation journey. The transformation will evolve and enhance our technology systems, processes, ways of working, services and channels. Underpinning this will be our unique, decentralised business model, branch focus and customer centric business strategy that allows us to fulfil our customer’s banking needs with a tailored service and a product portfolio that’s right for them. The Business Systems and IT Change department has identified the need for an experienced business analyst who will play an integral role in this journey. This position will reside within the payments area as we undertake a rationalisation and modernisation of our payments technology, including the replacement of our legacy platform with a brand new payment engine. The successful candidate must have proven payments operations experience in a banking...

Job Introduction Main Responsibilities Handelsbanken UK is embarking on a digital transformation programme to enhance the customer experience through increased choice and flexibility around our digital channel proposition. Working closely with Group colleagues, the UK Bank will deliver an ambitious programme of work to the core online and mobile platforms that will afford improved functionality and a more seamless user experience. The automation Test Analyst supports of our IT modernisation efforts who will be required to drive forwards the multi level testing of key system developments. This role will be responsible for testing a catalogue of new features, working collaboratively with UK and Swedish development teams, whilst focusing on the timely delivery of agreed outcomes that meet both business and customer needs. This role is to enable a fast feedback loop for the development teams working on business-critical features. You will be looking after the test planning, the...

To qualify for the role, you must have: 6 to 8 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...

o qualify for the role, you must have: 8 to 10 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...

To qualify for the role, you must have: 6 to 8 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...

Job Introduction Main Responsibilities Handelsbanken UK is embarking on a digital transformation programme to enhance the customer experience through increased choice and flexibility around our digital channel proposition. Working closely with Group colleagues, the UK Bank will deliver an ambitious programme of work to the core online and mobile platforms that will afford improved functionality and a more seamless user experience. The automation Test Analyst supports of our IT modernisation efforts who will be required to drive forwards the multi level testing of key system developments. This role will be responsible for testing a catalogue of new features, working collaboratively with UK and Swedish development teams, whilst focusing on the timely delivery of agreed outcomes that meet both business and customer needs. This role is to enable a fast feedback loop for the development teams working on business-critical features. You will be looking after the test planning,...

Location: York, Colchester, or London (hybrid, 2-3 days in office per week) Key Essential Skills: Proven experience in IT product management, working within Agile delivery teams to manage product backlogs and prioritise business value. Certified Scrum Product Owner (CSPO) or equivalent qualification. Strong knowledge of Agile methodologies (Kanban, Lean, Scrum) and product management frameworks. Excellent written and verbal communication skills, with the ability to convey complex ideas to both technical and non-technical stakeholders. Desirable Skills: Experience implementing and managing End User Experience (EUX) technologies and tools. Demonstrable lean thinking' mindset - continuously seeking to minimise waste and drive efficiency. Hands-on experience with Agile collaboration and product management tools (eg Jira, Confluence). Background in writing actionable business requirements for engineering teams. Strong analytical and problem-solving...