66 customer service jobs found in London

As a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts! As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impecable operations and exceptional customer service delivery. Key Responsibilities: Deliver technical support for hardware, software, and network-related issues to our clients Offer clients technical advice and user training for IT systems and software. Perform system upgrades, software installations, and other IT maintenance tasks as needed. Record and report all service requests, work performed, and resolutions. Maintain a high level of professionalism and customer satisfaction on every job. Essential Skills & Experience: Proven experience in providing IT support, preferably in a...

We're looking for a Direct of Data and Analytics to assist in the development and provide and oversight of programmes to implement transformational change which will enable the organisation to deliver products and improve services Create and support an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of stakeholders, members and the wider housing community. Key Responsibilities: Accountable for the Group's data governance framework Develop and implement the Group's data strategy Accountable for ensuring that investments and initiatives in project management services are aligned with business strategy and priorities Develop strong stakeholder management and communication channels Ensure that all contracts and agreements with suppliers meet the needs of the Group and are in line with the Group's procurement framework and that supplier performance is managed in line with the contract. Ensure commercial...

Supporting the L1/L2 ServiceDesk § Incident, standard change & problem handling on L3 level. § Prepare, and execute non-standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes). § Execute production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles). § Manage LCM within their scope (new releases of software/firmware/patches etc.) Job Type: Freelance Pay: £200.00-£250.00 per day Schedule: 8 hour shift Education: GCSE or equivalent (preferred) Experience: Technical support: 5 years (preferred) Customer service: 6 years (preferred) Work Location: Hybrid remote in London

As a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts! As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impecable operations and exceptional customer service delivery. Key Responsibilities: Deliver technical support for hardware, software, and network-related issues to our clients Offer clients technical advice and user training for IT systems and software. Perform system upgrades, software installations, and other IT maintenance tasks as needed. Record and report all service requests, work performed, and resolutions. Maintain a high level of professionalism and customer satisfaction on every job. Essential Skills & Experience: Proven experience in providing IT support, preferably in a...

We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: ✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms ✅ Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various...

On behalf of the Cabinet Office, we are looking for a Service Desk Analyst Inside IR35 for a 5 month contract based in London - Hybrid workingThe Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office   As a Service Desk Analyst your main responsibilities will be:Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user baseBuild, manage, support, asset track and maintain all associated hardware devicesRotation between building laptops & smartphones, phone and IT portal ticket support, and user facing assistance at Tech HubsTrack all incidents and service requests, prioritising...

§ Supporting the L1/L2 ServiceDesk § Incident, standard change & problem handling on L3 level. § Prepare, and execute non-standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes). § Execute production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles). § Manage LCM within their scope (new releases of software/firmware/patches etc.) Job Type: Freelance Pay: £200.00-£250.00 per day Schedule: 8 hour shift Education: GCSE or equivalent (preferred) Experience: Technical support: 5 years (preferred) Customer service: 6 years (preferred) Work Location: Hybrid remote in London

As a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts! As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impecable operations and exceptional customer service delivery. Key Responsibilities: Deliver technical support for hardware, software, and network-related issues to our clients Offer clients technical advice and user training for IT systems and software. Perform system upgrades, software installations, and other IT maintenance tasks as needed. Record and report all service requests, work performed, and resolutions. Maintain a high level of professionalism and customer satisfaction on every job. Essential Skills & Experience: Proven experience in providing IT support, preferably in a...

We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).   Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.   Base Skill Set:   Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

 We are currently hiring for an IT Asset Manager for an initial 3-6 months contract assignment based in London, SE1. (The duration is very likely to extend) Job Purpose: To lead on Software and Hardware Asset Management, ensuring licensing compliance and the lifecycle management of assets. Develop and maintain systems for managing the Assets (hardware and software). Develop and maintain systems that contribute to proactive procurement of hardware and software assets throughout their lifecycle; building strategic relationships, its partner organisations and core suppliers within relevant frameworks. To lead on the optimisation of all IT assets and licences to ensure that the organisation maximises their value. Principal accountabilities Own and manage all aspects of the software license management best practice and tools and processes, performing activities such as entitlement management, reconciliation reporting, and re-use and retirement....

A customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions. To provide detailed customer designs in at least one of the following towers (Unified Communication, Contact Centre, WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired. Core...

Description Overview: We are seeking a highly skilled and experienced Senior Test Analyst to join our dynamic team. This role is crucial for ensuring the seamless integration and functionality of our client’s complex systems, particularly cloud-based applications, and services. The ideal candidate will have extensive experience in handling complex integrations, problem solving, designing user journeys, creating test data, automated test frameworks and working with cloud environments. Exceptional communication and collaboration skills are essential to facilitate effective teamwork and achieve project goals. Key Responsibilities Support the planning, design, and execution of functional testing to support software and system development, with a strong focus on cloud-based services. Input into testing timelines, and communicate testing progress and results effectively to both technical and non-technical stakeholders. Undertake audits of...

Technical Release Manager needed to join our team on a contract basis, here at VML Enterprise Solutions. The opportunity: An experienced Release Manager with proven experience of DevOps related release management, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients. You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments for Salesforce Commerce Cloud. What you'll be doing: Negotiating, planning, and managing all release activities. Analysing risks and resolving issues that affect release scope, schedule, and quality. Working cohesively with external partners, suppliers, and product owners. Develop common strategies for release governance across multiple systems Communicate release details and schedules to the...

Business Analyst (Outside IR35) About the job Understanding, analysing and validating clients pain points. Can you exercise these Business Analyst fundamentals whilst helping clients navigate complex project landscapes? Would you relish the challenge of understanding the complexities of each stage of a project lifecycle, helping clients achieve their Digital Transformation goals and establishing internal best practices? You’ll join a project team and draw upon your consultancy or GDS (Government Digital Service) experience, to navigate our clients through each phase of the project lifecycle from Discovery to Live. Being a champion of the Agile methodology and thriving on the flexibility of consultancy work will be qualities that empower you to be a success for not just Olive Jar Digital but our clients too. What You’ll Be Doing You’ll be working in multidisciplinary teams utlising Agile methologies on Public Sector projects abiding by the...

Role Overview:   We are seeking a contractor to lead the migration of our equity management platform and processes to a fully serviced provider. This role involves understanding future requirements, selecting the appropriate provider, managing the transition, and ensuring the successful upload of annual equity grants. Additionally, the contractor will assess and outline the equity management tasks that should remain in-house to deliver the best service and employee experience.   Key Responsibilities:   1. Requirements Gathering and Analysis: Collaborate with stakeholders to understand current and future equity management platform needs. Document requirements for selecting a fully serviced equity management provider.   2. Provider Identification and Selection: Research potential providers and evaluate their offerings against the company’s needs. Facilitate RFP (Request for Proposal) processes, including...

Freelance Data Analyst - 6 week minimum contract ABOUT RAPP We stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.   As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs. We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again.   Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC,...

Full job description Description Overview: We are seeking a highly skilled and experienced Senior Test Analyst to join our dynamic team. This role is crucial for ensuring the seamless integration and functionality of our client’s complex systems, particularly cloud-based applications, and services. The ideal candidate will have extensive experience in handling complex integrations, problem solving, designing user journeys, creating test data, automated test frameworks and working with cloud environments. Exceptional communication and collaboration skills are essential to facilitate effective teamwork and achieve project goals. Key Responsibilities Support the planning, design, and execution of functional testing to support software and system development, with a strong focus on cloud-based services. Input into testing timelines, and communicate testing progress and results effectively to both technical and non-technical...