81 customer service jobs found in London

ITSM Consultant 6 to 9-month contract £500 to £600 per day Inside IR35 London/Hybrid We’re looking for an experienced ITSM Consultant to provide hands-on delivery across a range of Service Management improvement and service transition initiatives. You’ll take ownership of key workstreams including: CMDB implementation Hornbill to ServiceNow migration Service Request and Knowledge Management Business Continuity and Disaster Recovery AI-enabled automation within Service Management Service Design and Transition support ITIL and SIAM process alignment  The ideal candidate will have strong ITSM delivery experience, excellent ServiceNow knowledge, and a proven ability to design, implement and embed processes into BAU within a complex, multi-supplier environment. Rate: £500 to £600 per day Inside IR35 Duration: 6 to 9 months Location: London/Hybrid

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

Job description   Job Title: IT Asset Management Engineer (Hardware) Location: London (full-time on-site) Duration: 12 months Contract Start Date: ASAP September 2026 Day Rate: Competitive (Inside IR35)   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   The Role We are looking for a proactive and customer-focused IT Engineer specialising in Hardware Asset Management to join our Tech Bar team in London. This is an excellent opportunity for someone with a strong administrative background, good...

Digital Project Manager - freelancer - Corporate Communications Overview Join the Digital team at Black Sun to project manage the development and delivery of high calibre digital solutions for our Stakeholder Engagement business, including: Website builds Website projects and changes Uploading content to the website via the CMS SEO, GEO and AI tracking and reporting Digital Communications work You will make sure projects are clearly defined, well managed and delivered on time, to scope and budget. The role will require you to develop an intimate understanding of your client as well as a deep understanding of best practice and market trends. In time, we will also provide you with the opportunities and platform to develop your career within this growing and highly ambitious organisation. Working closely with the design, development and account teams, you will be part of defining the solution to meet our clients’ requirements. Supporting the...

ITSM Consultant 6 to 9-month contract | £500 to £600 per day | Inside IR35 | London/Hybrid We're looking for an experienced ITSM Consultant to provide hands-on delivery across a range of Service Management improvement and service transition initiatives. You'll take ownership of key workstreams including: CMDB implementation Hornbill to ServiceNow migration Service Request and Knowledge Management Business Continuity and Disaster Recovery AI-enabled automation within Service Management Service Design and Transition support ITIL and SIAM process alignment [SOW - ITSM...h Contract | Word] The ideal candidate will have strong ITSM delivery experience, excellent ServiceNow knowledge, and a proven ability to design, implement and embed processes into BAU within a complex, multi-supplier environment. Rate: £500 to £600 per day Inside IR35 Duration: 6 to 9 months Location: London/Hybrid

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

Job Title: IT Asset Management Engineer (Hardware) Location: London (full-time on-site) Duration: 12 months Contract Start Date: ASAP September 2026 Day Rate: Competitive (Inside IR35)   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   The Role We are looking for a proactive and customer-focused IT Engineer specialising in Hardware Asset Management to join our Tech Bar team in London. This is an excellent opportunity for someone with a strong administrative background, good attention to detail, and an interest in technology, particularly...

Role: Trade Floor Desktop Support Location: London Duration: Contract (1 month rolling) Key Essential Skills: Trade Floor Desktop Experience - 2nd line Support, providing on-site, walk-up, and remote support to front office users and trading staff Ability to provide a high level of customer service and act as a first point of escalation for high-priority incidents and VIP users Extensive experience with M365 client, including experience using Exchange Admin Hands on with Bloomberg, LSEG, ICE, etc. Worked with ITSM tool's (Ivanti Neurons) Able to work to short deadlines with a sound knowledge of Desktop Support and trading technologies. 5 years+ IT Customer Services Support role in a fast paced/investment banking environment. Desirable Skills: Energetic, proactive team player with strong customer service skills. Experience supporting trading floor/front-office users. Strong troubleshooting, analytical, and problem-solving...

Market Data Content Business Analyst - 12 month contract Job Code:  14874 Country:  GB City:  London Skill Category:  IT\Technology Description:  Job title:                      Market Data Content, Business Analyst                                  Corporate Title:            Contract – 12 months Department:                 Wholesale Data and Ops Technology Location:...

Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reapit is embarking on the most significant change to its core product in 25 years. This is a ground-up modernisation of the Sales and Lettings CRM that tens of thousands of agents rely on every single day to run their businesses. Getting it right depends on putting the new experience in front of real agencies early, understanding...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

Job Title: IT Asset Management Engineer (Hardware) Location: London (full-time on-site) Duration: 12 months Contract Start Date: ASAP September 2026 Day Rate: Competitive (Inside IR35)   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   The Role We are looking for a proactive and customer-focused IT Engineer specialising in Hardware Asset Management to join our Tech Bar team in London. This is an excellent opportunity for someone with a strong administrative background, good attention to detail, and an interest in technology, particularly...

Job Title: Technical Service Delivery Manager Contract Length: 6 Months (Possible Extension) Location: Remote - Luton Day Rate: £625 - £640 (Inside IR35)   What You'll Do Manage technical incidents through to resolution, ensuring timely ticket progression and stakeholder communication. Drive service delivery performance across a secure Defence environment. Map, review and optimise business and technical processes to improve operational efficiency. Identify opportunities for service improvements and recommend pragmatic technical solutions. Provide guidance and consultancy to engineering teams on service management best practices. Work closely with cross-functional stakeholders to resolve complex service and technical issues. Monitor service metrics, identify trends and support continual service improvement initiatives. Ensure high levels of customer satisfaction through proactive service management and...

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site in Dunstable per week. This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow. What you'll be doing: Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management...

Waracle are looking for an experienced  Senior .NET Developer  to join our world-class digital technology consultancy. We work with ambitious clients to help them solve their biggest business and customer challenges, creating intelligent digital products and delivering business-critical IT transformation projects. As a Senior .NET Developer, you will operate at an impactful level to design, build, and deliver robust backend features. We are looking for a pragmatic self-starter who is skilled at problem-solving, confident in taking ownership, and capable of figuring things out independently to deliver value quickly. This position is an  Inside IR35   Contract , initially for  6 months  and is available on a  Hybrid or Remote  basis from  Dundee, Glasgow, Edinburgh, or London .   KEY RESPONSIBILITIES Architectural Delivery:  Design and deliver end-to-end backend subsystems and features, ensuring...

Implementation Manager (Day rate Contract) Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their...

Job Title: AI Roku Developer Location: London Company: BritBox International Reporting to: SVP of Technology and Content Delivery Contract Type: Day rate Contractor, 3-month About Us BBC Studios’ Direct-to-Consumer (DTC) business brings premium content directly to North American audiences through two distinctive streaming brands: BritBox and BBC Select. BritBox , the ultimate streaming destination for British TV. We offer an unparalleled collection of thoughtfully curated entertainment—cleverly crafted and full of the charm, wit, and heart that define British storytelling. Born from the BBC, our mission is to bring authentic British stories to our audiences. Launched in 2017, we are a small but mighty streamer that punches above our weight—available on every major platform and even featured among the bright lights of Times Square—and we’re just getting started. BBC Select is a documentary streaming service that has been...

DevOps and Automation Engineer Contract: Outside IR35 Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment will be to work with the DevOps and Automation Manager to create and deliver the DevOps and Automation roadmap with a heavy focus on “Everything Ephemeral” including Agentic AI and ephemeral environments.   Key responsibilities and deliverables: Liaise closely with IT Delivery Managers, including...

ABOUT US Climate Impact Partners delivers solutions for climate action. We are carbon market specialists and a go-to partner for every stage of the net zero journey. With over 25 years of industry experience and fuelled by a relentless drive for rapid action and results, we have made it our mission to urgently ensure a thriving future for all life on earth. We do this by providing an end-to-end service that delivers high-quality, thoroughly vetted climate projects which reduce carbon emissions, improve health and livelihoods, and enhance biodiversity. Together with our clients and project partners we have been responsible for the reduction or removal of more than 144 million tCO2e. Check out our Impact Report to learn more about us and some of the work you could help us drive forward. What sets us apart: Boundless, urgent ambition. We are accountable, relentless, resilient. Courage to innovate. We are courageous, creative, curious....

Role: FSS Enablement Lead (S4/Hana Transformation) Contract: 6 months (Inside IR35) Rate: £800-£1000 (per day) Location: London/Spalding (the role benefits from remote working with expectation to travel to different sites when required)   Why Greencore? Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots...