87 customer service jobs found in London

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

London UK No. of Positions 1 Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As...

Job Title: Freelance - IT Support Technician - London, UK (Onsite) Job Description: The IT Service Desk Technician is responsible for providing technical support and troubleshooting assistance to end-users across hardware, software, and network systems. This role involves managing and resolving incidents, service requests, and system alerts through ticketing tools while ensuring minimal downtime and high user satisfaction. The technician collaborates with cross-functional IT teams to maintain service quality, implement best practices, and support IT infrastructure improvements. Key Responsibilities: Provide L1/L2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware, software, network connectivity, and printer issues via remote and onsite support. Manage and resolve tickets within defined SLA timelines using ITSM tools (e.g., ServiceNow, Jira, Freshservice). Install, configure, and maintain Windows, macOS, and Office...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

London UK No. of Positions 1 Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

Job Introduction Main Responsibilities Providing excellent customer service to the business – prioritise the answering of telephone calls, logging all tickets, regularly updating users and tickets with current status, chasing resolving teams and 3 rd parties for ticket progress Logging and prioritizing jobs from multiple contact channels – telephone calls/support portal/IT ServiceDesk mailbox 1 st Line technical support – use existing and gained technical knowledge, follow documented process and procedures to resolve technical issues Follow basic ITIL principles of Incident Management/Request Fulfilments/Problem Management Perform user password resets across multiple systems and applications Active Directory permissions – create and grant access to folders/applications Managing End User hardware life cycling Support for mobile technologies including iPhone and iPad Undertaking colleague IMACs (Installs, Moves, Adds,...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

About The Role Senior Applications Developer Contract: March 2026 Working Hours : Full-Time Salary : £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date : Monday 22nd December 2025 About The Role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team...

10 week contract Start date Monday 19th January Joining a cross functional team of Red Badger Consultants The project if for a major UK bank Building a customer facing portal from scratch Role will be about rapid prototyping using Figma and Tailwind Immediate interviews Ltd company outside IR35 or Umbrella contract. £Competitive day rate 2 days / week in person working         About Red Badger       Founded in 2010 by Stuart, Cain and David, we help large organisations improve their speed to market whilst focusing on delivering value to their users and customers. We work with our clients to understand their problems and validate ideas in order to deliver improved process efficiencies, strategic enhancements and new digital products and services (or make significant improvements to existing ones).     The best bit about Red Badger is,...

Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology - in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. This is a...

To qualify for the role, you must have: 6 to 8 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...

Job Title: Service Designer Location: London or Birmingham (Hybrid) Position Type: Contract   Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences.   Key Responsibilities: - Lead Service Design Projects Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives. - Design Digital-First Experiences Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes. - Apply Research...

Job Introduction Handelsbanken are looking to hire an Intra-Group Service Management Lead. This role will be responsible for all improvement activity associated with the Intra-Group Services Agreement (IGSA) Enhancement Programme, ensuring alignment with the Bank’s Third Party and Outsourcing Policy and associated regulation. It will also oversee the day-to-day management of the Bank’s Intra-Group Services Agreement, in line with the Bank’s Third Party and Outsourcing Policy and associated regulation. This role will instil a strong service management ethos culture aligned to the improvement programme. In all aspects of the role, there will be a strong reliance on sound improvement practices to ensure the Bank makes steady progress on its technology regulatory agenda whilst maintaining the stability and control of the existing services. Main Responsibilities Lead the IGSA Enhancement Programme, ensuring it delivers successfully within the agreed...

Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology - in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. This is a...

Job Introduction We are seeking a versatile and proactive ‘Application Security Consultant’’ to join Handelsbanken UK which is currently undergoing a major technology transformation programme. We are modernising our tech stack whilst preserving trust and security. You will act as the security lead in an application development delivery team working across a complex hybrid tech stack including Java/React, J2EE microservices, RPG/JSP hosted on z/OS and an API driven architecture. A key focus of this role will involve uplifting our application development security processes to enable the team to deliver quickly and securely. You will operate our existing secure change process whilst helping revise and uplift the application development security assurance operating model. Your work will cover metrics, templates, controls, automation, secure code practices and workflows. The Bank operates an model where information security consultants are embedded into...

We are looking for an experienced and strategic Principal Product Manager on a contract (London , Hybrid , INSIDE IR35) to to lead a platform migration in the sports betting space. You will work across cross-functional teams and client stakeholders to define the product vision, roadmap, and delivery plans that embed customer experience and platform performance. Skills:- 10–15 years of product management experience , operating at Senior or Principal level , with proven platform migration experience Provide strategic leadership for a critical sports betting platform migration , ensuring product performance is maintained or improved , while deprecating underperforming capabilities and adopting new platform features Own product vision and roadmap , leading the end-to-end delivery of digital products and services on the target platform Collaborate closely with platform leads, business stakeholders, and technical teams to identify, define,...

Contract: 4–8 weeks (possible extension) Location: Holborn Start Date: ASAP Rate: £250 - £300 per day About the Role We need an experienced Power BI Specialist to design and deliver clear, accurate reports that help us analyse Sales, Volume, Price, Costs, Margin, and Churn. These reports will show Actuals, Forecast, and Budget and allow users to slice the data by Channel, Customer Size, Waste Type, and Collection Type. You’ll work with data from an SQL database (customer transactions) and Excel sheets, and turn it into easy-to-use Power BI reports for our team. What You’ll Do Build Power BI reports that show key metrics for Sales, Volume, Price, Costs, Margin, and Churn. Include views of Actual vs. Forecast vs. Budget, with clear variance analysis. Make sure reports can be filtered by Channel, Customer Size, Waste Type, and Collection Type. Connect and combine data from SQL Server and Excel. Create a solid...

THE BIG PICTURE Bernadette is a digital experience agency and part of VCCP Group. VCCP is the challenger agency for challenger brands, with over 1500 people around the world. We offer full-service marketing and brand experience solutions from advertising to media buying, content production to data science, customer mapping to platform design & build.   Bernadette is a friendly and knowledgeable team of 80 specialists across Strategy & Data, UX, Design, Motion, Technology & Engineering, Project & Account Management and Operations, all dedicated to creating great work across all digital channels.   Bernadette means ‘Brave as a bear’. Being brave as a bear is having the confidence to face any challenge. It’s having a relentless curiosity. Fearlessly breaking new ground and having a passionate pioneering digital spirit.   OUR CULTURE VCCP Group has a unique culture, and we are looking for people who will...

To qualify for the role, you must have: 6 to 8 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...