1 test solution architect jobs found

CCaaS Data Analytics Engineer Duration: 18 month contract - approximately May 2026 to Oct 2027 Location: Any HMRC Regional Centre - Hybrid Role Description and Responsibilities HMRC is delivering an enterprise‑wide Omni‑Channel Contact Centre as a Service capability. Previous implementations of customer contact services were delivered across disparate platforms, resulting in fragmented data sources and significant complexity in extracting, structuring, and consuming contact centre data across the wider organisation. This role exists to address that challenge directly.   The CCaaS Data Analytics Engineer will provide specialist expertise focused on how customer contact data is extracted, structured, accessed, and used across the organisation. While the role will engage closely with CCaaS platforms, its primary focus is on influencing the design and build of enterprise data solutions that consume CCaaS data, ensuring that data is accessible,...