Contract Spy
City of London, London, UK
Business Analyst - Customer Identity & Access Management (CIAM)
City of London, United Kingdom | Posted on 09/06/2026
Overview
We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme.
Working across business and technology teams, you will play a key role in gathering requirements, defining customer identity journeys, supporting migration activities and ensuring successful implementation of modern identity solutions.
Key Responsibilities
• Gather, document and manage business and technical requirements.
• Facilitate workshops with business and technical stakeholders.
• Map current and future-state customer identity processes.
• Support customer identity migration and implementation activities.
• Produce high-quality business analysis artefacts including requirements, process maps and impact...