7 customer service jobs found

Digital Customer Intelligence Business Analyst (Customer Data, CRM & Martech) Location: Reading (Hybrid - 1 to 2 days per week) Day Rate: Competitive (Inside IR35) Duration: Initial 6 Month Contract   We're looking for an experienced Digital Business Analyst to join a high-profile Customer Data & Intelligence initiative within Primark's Digital function. This role sits at the early stages of a major programme and will be part of a small, collaborative team responsible for shaping future customer data, CRM, Martech, and customer engagement capabilities. We're looking for someone who is comfortable operating in a discovery environment, assessing feasibility, defining requirements, and helping shape the future roadmap.   What You'll Be Doing Lead discovery and analysis activities across customer data, CRM, and Martech initiatives. Assess the feasibility of new capabilities, technologies, and customer engagement...

Programme Manager | Customer Engagement & Digital Transformation | Location: Reading (Hybrid 2 – 3 days per week) Duration: Initial 6 Month Contract Day Rate: Inside IR35 Day Rate   We're looking for an experienced Programme Manager to lead large-scale Customer Engagement and Digital Transformation programmes .   This role is ideal for a senior programme leader with a proven track record delivering enterprise-scale transformation initiatives , bringing together business and technology teams to deliver strategic change. You'll be responsible for overseeing complex programmes spanning Customer Data Platforms (CDP), CRM, customer engagement, personalisation, digital propositions, and customer experience capabilities , ensuring delivery aligns with business objectives, budgets, timelines, and quality standards.   What You'll Be Doing Lead the end-to-end delivery of large, complex transformation programmes...

We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills, Self-Checkouts, peripherals,...

We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills, Self-Checkouts, peripherals,...

We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills, Self-Checkouts, peripherals,...

We’re looking for an EPOS & SCO Platform Engineer to build, configure, and support the in-store point of sale and self-checkout platforms across the estate. You’ll own the full lifecycle of Travel Money Kiosks, EPOS and Hospitality infrastructure, including till hardware, self-checkout units, peripherals, and backend systems—ensuring services are secure, compliant, resilient, and consistently deployed at scale. You’ll automate provisioning, configuration, updates, and monitoring so stores benefit from reliable transaction processing, seamless customer journeys, and minimal downtime. Success means stable retail operations, predictable performance, and confidence from store colleagues, product owners, and operations teams. This is a hybrid role where 3 days per week are expected on site in Bracknell. Requirements Role Responsibilities: Design, build, and maintain EPOS and SCO infrastructure (Tills, Self-Checkouts, peripherals,...

Job Purpose This role is a  Data Delivery Lead  position tackling a complex upgrade challenge. Over time, heavy customizations have made it difficult for customers to adopt new product versions. The lead will coordinate a strategic plan with engineering to streamline the upgrade path, ensuring customers can access the latest features, reducing churn.   Duration: 6 months (with possible extension)    About Product & Technology   Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in...