5 customer service jobs found

Senior IT Service Delivery Manager Contract Reading - Hybrid   Assure service excellence. Enable secure, reliable enterprise IT services. The Senior IT Service Delivery Manager is responsible for ensuring the consistent, high‑quality delivery of MBNL’s enterprise IT services through strategic outsourced partners. Operating at the intersection of business priorities, technology strategy, and supplier delivery, you’ll hold Managed Service Partners to account for performance, security, and customer experience. This is a senior service leadership role requiring strong operational grip and commercial awareness. You’ll own service governance, performance insight, and escalation—while enabling the evolution of enterprise services to meet changing business and shareholder needs.   Why this role matters: Enterprise IT services underpin MBNL’s ability to operate, collaborate, and deliver for shareholders. This...

Our Vision: Continue to be the leading UK mobile infrastructure services company.   Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.   We are at an exciting time in our company’s development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.   We are looking for an Agile Business Analyst to work alongside Product Owners to design and deliver new revenue‑generating products within our business. The role will sit in a cross‑functional squad, helping turn strategic ideas into clear, testable features that can be delivered iteratively....

Mindera are currently looking for a Senior Software Deployment Engineer who can lead the delivery, configuration, testing, and rollout of applications and retail device solutions across complex, large-scale environments. In this role you will help shape deployment strategy, drive automation, improve reliability, mentor engineers, and work closely with product, platform, and engineering teams to ensure smooth, secure, and high-quality releases that reaches thousands of customers. This is a hybrid role and you will be expected to be on site in Bracknell 3 days per week. Requirements Deployment & Configuration Leadership Lead end-to-end deployment processes across Dev, Test, UAT, Pre-Prod, and Production. Design scalable, repeatable deployment workflows and environment strategies. Drive automation across CI/CD pipelines using scripting, IaC, and tooling improvements. Ensure environment readiness, configuration integrity, and release...

Mindera are currently looking for a Senior Software Deployment Engineer who can lead the delivery, configuration, testing, and rollout of applications and retail device solutions across complex, large-scale environments. In this role you will help shape deployment strategy, drive automation, improve reliability, mentor engineers, and work closely with product, platform, and engineering teams to ensure smooth, secure, and high-quality releases that reaches thousands of customers. This is a hybrid role and you will be expected to be on site in Bracknell 3 days per week. Requirements Deployment & Configuration Leadership Lead end-to-end deployment processes across Dev, Test, UAT, Pre-Prod, and Production. Design scalable, repeatable deployment workflows and environment strategies. Drive automation across CI/CD pipelines using scripting, IaC, and tooling improvements. Ensure environment readiness, configuration integrity, and release...

The Programme Manager will need to be able to define, in partnership with the relevant senior stakeholders, programme scope, benefits and business outcomes.  They will also need to coordinate any technology solution assessments, if required, and oversee commercial and procurement processes.  The Programme Manager will deliver the programme and/or project/s to the expected standards of time, quality and budget, including reporting of associated plans, risks and issues to Executive leadership. What you’ll be doing as a   Programme Manager Define and baseline the programme’s scope, plan and budget that will successfully deliver the business outcomes / objectives. Identify, engage and manage direct and indirect stakeholders appropriately in context of their role within the programme, up to and including Executive Director level. Identify and manage RAID items within the programme and escalate where appropriate Attend project initiation...