2 customer service jobs found

Job Title: Service Designer Location: Remote (Bristol 1 day per week) Contract Length: 9 Months (Extension Potential) Rate: £400 - £440 per day (Inside IR35)   Key Responsibilities Lead end-to-end service design activities across Discovery, Alpha, Beta, and Live phases. Create and maintain service blueprints, service maps, customer journeys, and service ecosystem models. Work collaboratively within multidisciplinary delivery teams, aligning user needs, business objectives, and technical constraints. Provide expert service design guidance, supporting decision-making, prioritisation, and delivery planning. Coordinate service design activity across multiple teams and workstreams, ensuring delivery to agreed timelines and quality standards. Support and mentor colleagues, contributing to the development of service design capability and best practice.   Requirements Proven experience delivering...

Civiteq is a specialist consultancy working at the intersection of technology, change and public services. We support organisations delivering complex digital transformation programmes, including major ERP implementations. We help them to design, deliver and embed change that genuinely works for people.   We 're known for our collaborative culture, deep subject-matter expertise and practical, people-centred approach to delivery.   We are seeking an experienced Associate Test Manager to support a major ERP Programme. Working closely with client stakeholders, programme teams and technology suppliers, you will take ownership of the end-to-end testing strategy and delivery, ensuring solutions are thoroughly validated and ready for deployment.   This is a hands-on leadership role requiring strong test management expertise, stakeholder engagement skills and experience delivering testing within complex transformation programmes. What You 'll Be Doing...