Service Designer at RC Fornax, Greater Bristol Area, 9 Months, £400-£440 per day

Job Title: Service Designer

Location: Remote (Bristol 1 day per week)

Contract Length: 9 Months (Extension Potential)

Rate: £400 - £440 per day (Inside IR35)

Key Responsibilities

• Lead end-to-end service design activities across Discovery, Alpha, Beta, and Live phases.
• Create and maintain service blueprints, service maps, customer journeys, and service ecosystem models.
• Work collaboratively within multidisciplinary delivery teams, aligning user needs, business objectives, and technical constraints.
• Provide expert service design guidance, supporting decision-making, prioritisation, and delivery planning.
• Coordinate service design activity across multiple teams and workstreams, ensuring delivery to agreed timelines and quality standards.
• Support and mentor colleagues, contributing to the development of service design capability and best practice.

Requirements

• Proven experience delivering end-to-end service design within complex digital or operational environments.
• Strong understanding of the DDaT service design lifecycle across Discovery, Alpha, Beta, and Live phases.
• Experience producing service artefacts including service blueprints, journey maps, service maps, and ecosystem diagrams.
• Strong capability in insight synthesis, problem framing, prioritisation, and evidence-based design decision making.
• Excellent facilitation, workshop leadership, communication, and stakeholder management skills.
• Ability to balance user needs, business goals, and technical constraints when designing services.
• Experience coaching, mentoring, or supporting other designers is highly desirable.
• Experience within Defence, Government, National Security, or other highly regulated environments is advantageous.
• Exposure to service management frameworks, including ITIL, SLAs, or operational support models, would be beneficial.