2 management jobs found in Swindon

DV Site Reliability Engineer (Contract outside of IR35) About Us   In 2019, the founders were working as engineers solving complex cross-domain problems within government organisations.   TwinStream was formed to bring together their collective expertise and experience into a single business, focused on delivering technical excellence and high-quality service to clients.   Since then, the company has grown to over 100 team members across the UK, with colleagues working both on-site with clients,  hybrid  and remotely from home.     Day Rate: £500 - £650 Location: Hybrid working in Cheltenham (3-4 days) with possible 24/7 call out when on rota   Security Clearance: Must have live DV Clearance      About the role:   Our cross-domain services are used in high-profile government organisations. The demand for these services...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...