4 jobs found in Newcastle upon Tyne

Whitebridge is looking for an interim Head of Enterprise Portfolio Management Office (EPMO) to establish and lead a new EPMO capability within a major client's Group IT function, supporting digital transformation delivery. Experience required: Proven experience leading or establishing enterprise PMO/EPMO Strong portfolio governance and demand management expertise Experience with ServiceNow SPM, Planview, or similar tools Strong commercial and financial management experience Experience managing large-scale IT budgets and investments Ability to influence senior stakeholders at executive level Knowledge of Agile, Waterfall, and hybrid delivery methods Experience in organisational transformation and operating models Strong leadership and team development capabilities Excellent communication and stakeholder management skills The successful applicant should be able to commit to starting ASAP. The role is hybrid, part home based and part at...

Whitebridge is looking for a Firewall Engineer with expertise in Check Point Firewalls. Required Skills & Experience: Proven experience working as a Firewall Engineer within a complex enterprise environment. Strong hands-on experience with Check Point Firewalls, including policy design, implementation, and operational support. Experience with both physical and virtual Firewall platforms, including cloud-hosted Firewall environments. Experience supporting Firewall services across both operational (BAU) and project-based workstreams. Strong documentation skills, with experience capturing as-is environments and producing clear, structured technical documentation. Good understanding of network security principles, Firewall architectures, and secure network design. Ability to work effectively during transition and change programmes, including engagement with third-party suppliers. Excellent problem-solving, communication, and stakeholder engagement skills....

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus on strengthening operational resilience, improving service stability, and ensuring regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. MTTR, engagement time) Design and optimise end-to-end Major Incident Management (MIM) processes from detection through to resolution and closure Establish incident severity...