193 customer service jobs found in Manchester

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Title: IT Support / EUC Specialist - Backfill   Location: CV8 2TQ, Kenilworth, England, United Kingdom   SOW:   Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards. Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Experience in...

Whitebridge is looking for a ServiceNow Developer to support the implementation of a new system for our utilities client. Role Overview: Provides proactive administration, management, design, implementation, services and support for complete ServiceNow platform and solution. Provide technical advice in numerous areas of the business including deliveries in key Customer projects. Manages and resolves request & incidents against ServiceNow applications. Performs routine maintenance to include performance monitoring and error identification/remediation, as well as participating in ServiceNow upgrade planning and execution. Install and manage server/s and client endpoint installation and manage integrations with multiple systems of record. Design and implementation technical capability and governance, including writing required process documentation. What do I need? Certification as a ServiceNow Administrator (or similar), and a willingness...

Contract ERP Business Analyst (Business Central)   Company Lowe Rental is a globally recognised brand for innovation, ambition and high quality. Our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering sustainable rental solutions for our clients.   Role The ERP Business Analyst (Business Central) will play a key role in supporting the business through go-live and hypercare for an upcoming rollout within one of our UK entities. Following hypercare, the role will support the wider ERP team in delivering the D365 roadmap, ensuring a smooth transition across requirements gathering, implementation, testing, and data migration.   This is a 12 month contract with possibility of extension.   This is an exciting opportunity to join the ERP team at Lowe and contribute to the delivery of Microsoft Dynamics 365 Business Central, CRM, and Field Service...

About Bristol Groundschool Bristol Groundschool is a leading aviation training provider, delivering specialist digital learning platforms to pilots worldwide. Our software ecosystem include s ATPdigital , a Laravel-based CBT application, a large online question bank, an associated admin system, and an in-browser student portal. As our digital products grow, we are strengthening our internal quality assurance capability. We now have an internal QA tester stepping up into a more senior role and are looking for an experienced QA professional to support and mentor them during this transition. The Role We are seeking an experienced freelance QA Consultant to work with us on a temporary, part-time basis to help mature our QA processes and capability. This is a hands-on advisory and coaching role, not a delivery or line-management position . You will work closely with our internal QA tester and development team, providing guidance, feedback, and best-practice...

About Bristol Groundschool Bristol Groundschool is a leading aviation training provider, delivering specialist digital learning platforms to pilots worldwide. Our software ecosystem include s ATPdigital , a Laravel-based CBT application, a large online question bank, an associated admin system, and an in-browser student portal. As our digital products grow, we are strengthening our internal quality assurance capability. We now have an internal QA tester stepping up into a more senior role and are looking for an experienced QA professional to support and mentor them during this transition. The Role We are seeking an experienced QA Consultant to work with us on a temporary, part-time basis to help mature our QA processes and capability. This is a hands-on advisory and coaching role, not a delivery or line-management position . You will work closely with our internal QA tester and development team, providing guidance, feedback, and best-practice recommendations...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

Role: Windows 11 Migration Engineer Location: London Contract Duration: 6 months Key Essential Skills Proven experience supporting Windows 10 to Windows 11 migration projects Strong background working in a regulated financial environment (banking, trading, investment operations, etc.) Experience with troubleshooting and resolving migration-related technical issues Ability to support end users through transition activities, including familiarisation with the new Windows 11 look and feel Hands-on experience with Active Directory, including password resets, account updates, and access group management Confident with Microsoft 365 administration and basic mailbox/user configuration Strong understanding of device configuration, OS builds, profile migration, and application validation Ability to log, triage, and escalate issues effectively with clear documentation Able to take accountability and ownership of a project or additional work that...

Role title Senior BigQuery Data Engineer / Contract   Contract type Day rate contractor Initial term four to five months   Context The business is consolidating a growing number of data sources into BigQuery as a core enterprise data platform. Initial focus has been on DTC and ecommerce, with planned expansion across finance, operations, logistics, marketing and others. Current data sources include ecommerce platforms, subscription systems, customer service tools, personalisation platforms, and marketplace integrations. Data is actively consumed via SQL and AI assisted analysis to power internal reporting applications built in Laravel. The role is required to stabilise, structure, and future proof the BigQuery environment so it can support scale, governance, and enterprise wide adoption. Preference for IaC, such as Terraform Primary objectives BigQuery architecture and data model ownership Review the current BigQuery...

Role: Pega Developer Location: Leeds/ London, UK (Hybrid) Contract : 6+ Months contract     Share your CV at snehasingh@rezolve.com     Key Responsibilities: Experience: · Proven experience as a Pega Developer. · Hands-on project experience with Pega Customer Service Framework and Pega CLM/KYC implementations will be added benefit but not must. · Familiarity with SQL databases and their integration with the Pega Platform. Certifications: · Pega Certified Senior System Architect (CSSA) or Lead System Architect (v8 preferred). Technical Skills Core Technical Competencies: · Strong knowledge of Pega architecture, design patterns, and development tools. · Proficiency in Pega PRPC, BPM, and CRM platforms. · Experience with Java, JavaScript, HTML, CSS, and XML. · Understanding of databases like Oracle, SQL Server, and MySQL....

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

Details:   Role: Level 2 Desktop Support Engineer (Ad-hoc) Contract Duration: 6 Months Location: In and around London (Details below)   Locations: Kodak - Building 8, Hatters Lane, Watford, WD18 8PX Helpline - Helpline Accor UK Business and Leisure Hotels Ltd., 10 Hammersmith grove, Hammersmith, W6 7AP Accor UK Business and Leisure Hotels Ltd., 112 Bath Road, Hayes, London Heathrow Airport, UB3 5AL GIA - 104 Great Russell St, London, WC1B 3LA UA - 9th Avenue, London-Stansted Airport, Stansted, CM24 1QH Northolt Jet Centre, The Operations Building, RAF Northolt, West End Road, Ruislip, Middx, HA4 6NG     About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries....

As a test support analyst, you will be   Responsible For: Developing and delivering solutions for the within the Pre-School Education and Standardisation Programmes and responsible for the delivery of key milestones within the Workstream plan. Developing and delivering online service for Non-Statutory Pre-School and Statutory Nursery Schools to access the annual census returns and enable DE and EA to access to manage returns and provide administrative support in the tool to deliver a full digital service.   Job Purpose Successful capture and documentation of information required for the design and implementation of the new online system. Working in a small team within a project workstream and delivering key stages along the critical path. The Development and Support Officer will be responsible for monitoring and escalating the RAIDD (Risks, Assumptions, Issues, Dependencies and Decisions) profile of their work programme within the strand....

LEAN Analyst - Associate Location: Hybrid, office based in Southampton, SO16 7NS – Domestic and / or limited international travel involved in this role Salary: £35-50 per hour DOE Contract: Associate Basis / Self – Employed   We are DEKRA UK, part of a global organisation employing over 49,000 people in more than 60 countries! In the UK, we deliver a wide range of services spanning all industry types including but not limited to automotive, oil and gas, insurance, manufacturing, and chemical and process safety industries. We are one of the world’s most respected names in safety and risk management. We help organisations operate more efficiently, safely and sustainable – and we’re now looking for a highly skilled LEAN Analyst to join us on an associate basis! This is a unique opportunity to lead major process improvement projects that will directly influence our transformation journey, including the...

LEAN Analyst - Associate Location: Hybrid, office based in Southampton, SO16 7NS – Domestic and / or limited international travel involved in this role Salary: £35-50 per hour DOE Contract: Associate Basis / Self – Employed   We are DEKRA UK, part of a global organisation employing over 49,000 people in more than 60 countries! In the UK, we deliver a wide range of services spanning all industry types including but not limited to automotive, oil and gas, insurance, manufacturing, and chemical and process safety industries. We are one of the world’s most respected names in safety and risk management. We help organisations operate more efficiently, safely and sustainable – and we’re now looking for a highly skilled LEAN Analyst to join us on an associate basis! This is a unique opportunity to lead major process improvement projects that will directly influence our transformation journey, including the...