77 customer service jobs found in London

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

Job Introduction Main Responsibilities Providing excellent customer service to the business – prioritise the answering of telephone calls, logging all tickets, regularly updating users and tickets with current status, chasing resolving teams and 3 rd parties for ticket progress Logging and prioritizing jobs from multiple contact channels – telephone calls/support portal/IT ServiceDesk mailbox 1 st Line technical support – use existing and gained technical knowledge, follow documented process and procedures to resolve technical issues Follow basic ITIL principles of Incident Management/Request Fulfilments/Problem Management Perform user password resets across multiple systems and applications Active Directory permissions – create and grant access to folders/applications Managing End User hardware life cycling Support for mobile technologies including iPhone and iPad Undertaking colleague IMACs (Installs, Moves, Adds,...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

  London UK No. of Positions 1 Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the...

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years. World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager.  Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role. This is a contract Role & Inside IR35 Service Desk Analyst Lead/Manager Contract Duration :  6 months...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

About The Role Senior Applications Developer Contract: March 2026 Working Hours : Full-Time Salary : £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date : Monday 22nd December 2025 About The Role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team...

Operating within the heart of Government as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Norwich office providing our users face to face support at our Tech Hub.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT...

We're looking for a Contract Service Architect / Business Analyst with public sector experience to join a client project with us here at Softwire for an initial 6-month period - Outside IR35 - £400pd   Start Date: 22/12/2025 End Date: 19/06/2026   Softwire is one of the UK’s leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile, and data. We deliver high-profile and cutting-edge digital projects for household names across the public and private sectors.   Role Requirements:   Support the design and mapping of the operational model for a new digital service, with a particular focus on customer and business (internal) data and process flows. The professional will need strong analytical skills to enable them to break down complex business processes, identify gaps, and translate them into clear, actionable requirements. Support the development of roles...

Job Introduction Main Responsibilities As a Java Developer (6M day rate contract) you will be joining the IT team responsible for the delivery, support and maintenance of Handelsbanken PLC’s Core Banking systems encompassing Platforming, Risk, Payments, Lending and Customer Data. As a Java Developer you will be providing expertise in the full software development life cycle. Key Responsibilities Use your initiative to work with Senior Java Development, UI/UX Development and Agile Transformation to help shape, architect and deliver greenfield/brownfield/integration applications employing best design and development practice Positively effective at systems analysis, solving technical problems and development excellence given the constraints of the Bank’s environment Follow cross-functional development best practice, including but not restricted to, Functional and Non-Functional Analysis, Application Architecture, Design, Coding and Unit Testing,...

Intra-Group Service Management Lead - 12 m Contract Job Introduction Handelsbanken are looking to hire an Intra-Group Service Management Lead. This role will be responsible for all improvement activity associated with the Intra-Group Services Agreement (IGSA) Enhancement Programme, ensuring alignment with the Bank 's Third Party and Outsourcing Policy and associated regulation. It will also oversee the day-to-day management of the Bank 's Intra-Group Services Agreement, in line with the Bank 's Third Party and Outsourcing Policy and associated regulation. This role will instil a strong service management ethos culture aligned to the improvement programme. In all aspects of the role, there will be a strong reliance on sound improvement practices to ensure the Bank makes steady progress on its technology regulatory agenda whilst maintaining the stability and control of the existing services. Main Responsibilities • Lead the IGSA Enhancement Programme, ensuring it...

Information Security Consultant - 6M Contract Job Introduction We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery. The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This is a unique opportunity to work on an exciting technology change programme,...

IT Support (L1 and L2) South London 5 days on site £200-£250pd Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We’re looking for a proactive and hands-on Onsite IT Support Technician to join our team for a 6-month contract. In this role, you will provide critical,...

Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology - in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. What you'll...

To qualify for the role, you must have: 6 to 8 years of relevant experience in EPM implementation modules and should have completed 2+ implementation projects in either Oracle EPBCS/FCCS/EDMCS/ARCS/EPCM/PCMCS/TRCS/NR. Expertise in Oracle EPM cloud functionality such as data management, security, reporting, metadata, forms, task manager, task lists, smart lists, workflows, EPMAutomate etc. Proficient in designing and implementing EPM data integration solutions. Good understanding of financial statements and financial close/budgeting and forecasting processes Ideally, you’ll also have Exposure to key EPM technologies in the market and On-Premises Hyperion Suite, Essbase 21c, OAC etc. Strong functional understanding of FP&A processes, accounting standards and reporting requirements of a typical CFO function. Diverse experience working across sectors, regions, and clients. Proven track record of demonstrating end-to-end accountability, exceeding customer...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast. At Burendo, we believe that together, we can achieve incredible things. We’re gearing up to launch an exciting new project in the coming weeks and are looking for an experienced Delivery Manager to join the team. Given the fast turnaround, we’re particularly interested in candidates who are immediately available or have a short notice period. Please note: while we’re moving quickly, there’s a chance the project kickoff may be delayed. If you don’t hear from us right away, don’t worry — you’re still...

Contract Type  Day Rate Contractor Closing Date  02 January, 2026 Job Category  Tech, Data and Digital Business Unit  Information Security (UKTI) Location  London, United Kingdom Posted on  03 December, 2025   We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery.  The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role — you will be actively participating in solving information security problems, working closely with engineers, product managers, and...

Compensation: Competitive (Financial Services) About TradingHub Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation. With a team of over 140 experts based in London, Toronto, Singapore and Sydney, TradingHub combines global reach with deep markets expertise to help our customers protect themselves from financial, regulatory, and reputational risk. The Role We are seeking a Head of Information Security to join on a contract basis to provide cover whilst we hire the position permanently. This is a critical role with an expected duration of 3-6 months, and will see a broad set of responsibilities including managing risk, implementing new processes and systems and continuously monitoring our corporate estate. You can expect to work closely with our Engineering...

IT Support (L1 and L2) South London 5 days on site £200-£250pd Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We’re looking for a proactive and hands-on Onsite IT Support Technician to join our team for a 6-month contract. In this role, you will provide critical,...