108 customer service jobs found in London

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

Job Introduction Main Responsibilities Providing excellent customer service to the business – prioritise the answering of telephone calls, logging all tickets, regularly updating users and tickets with current status, chasing resolving teams and 3 rd parties for ticket progress Logging and prioritizing jobs from multiple contact channels – telephone calls/support portal/IT ServiceDesk mailbox 1 st Line technical support – use existing and gained technical knowledge, follow documented process and procedures to resolve technical issues Follow basic ITIL principles of Incident Management/Request Fulfilments/Problem Management Perform user password resets across multiple systems and applications Active Directory permissions – create and grant access to folders/applications Managing End User hardware life cycling Support for mobile technologies including iPhone and iPad Undertaking colleague IMACs (Installs, Moves, Adds,...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

  London UK No. of Positions 1 Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the...

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years. World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager.  Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role. This is a contract Role & Inside IR35 Service Desk Analyst Lead/Manager Contract Duration :  6 months...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office   The role of Deployment Engineer will form part of the Delivery Operations Team that sits under the Delivery Function of the organisation and works closely with the Delivery Managers.. You will also work in partnership with the other functions of CO Digital Enterprise Services Teams such as Cloud Service, Network Operations, End User Compute and Commercial, Finance and Training teams. This role is a unique role and you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You...

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Junior Product Manager to help us take vision to value and create lasting impact for our Managed Service major UK retail client. Please note, this is an initial 3-6 month inside IR35 PAYE Umbrella contract that will require onsite working in London 2 days per week. Summary As a Junior Product Manager, you will play a crucial role in delivering digital solutions that enhance customer experience and drive business value for our client, a leading supermarket chain. You will own the roadmap for service notifications across their multi-brand digital propositions, ensuring customers receive timely, relevant updates about their order journey via the right communication channels. You Will Develop...

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years. World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager.  Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role. This is a contract Role & Inside IR35 Service Desk Analyst Lead/Manager Contract Duration :  6 months...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

IT Service Desk Technician (6M Day Rate Contractor) Main Responsibilities  Providing excellent customer service to the business – prioritise the answering of telephone calls, logging all tickets, regularly updating users and tickets with current status, chasing resolving teams and 3 rd parties for ticket progress Logging and prioritizing jobs from multiple contact channels – telephone calls/support portal/IT ServiceDesk mailbox 1 st Line technical support – use existing and gained technical knowledge, follow documented process and procedures to resolve technical issues  Follow basic ITIL principles of Incident Management/Request Fulfilments/Problem Management Perform user password resets across multiple systems and applications Active Directory permissions – create and grant access to folders/applications Managing End User hardware life cycling Support for mobile technologies including iPhone and...

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years.   World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager. Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role.   This is a contract Role & Inside IR35   Service Desk Analyst Lead/Manager   Contract...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

About The Role Senior Applications Developer Contract: March 2026 Working Hours : Full-Time Salary : £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date : Monday 22nd December 2025 About The Role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team...

We're looking for a Contract Service Architect / Business Analyst with public sector experience to join a client project with us here at Softwire for an initial 6-month period - Outside IR35 - £400pd   Start Date: 22/12/2025 End Date: 19/06/2026   Softwire is one of the UK’s leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile, and data. We deliver high-profile and cutting-edge digital projects for household names across the public and private sectors.   Role Requirements:   Support the design and mapping of the operational model for a new digital service, with a particular focus on customer and business (internal) data and process flows. The professional will need strong analytical skills to enable them to break down complex business processes, identify gaps, and translate them into clear, actionable requirements. Support the development of roles...

Job Introduction Main Responsibilities As a Java Developer (6M day rate contract) you will be joining the IT team responsible for the delivery, support and maintenance of Handelsbanken PLC’s Core Banking systems encompassing Platforming, Risk, Payments, Lending and Customer Data. As a Java Developer you will be providing expertise in the full software development life cycle. Key Responsibilities Use your initiative to work with Senior Java Development, UI/UX Development and Agile Transformation to help shape, architect and deliver greenfield/brownfield/integration applications employing best design and development practice Positively effective at systems analysis, solving technical problems and development excellence given the constraints of the Bank’s environment Follow cross-functional development best practice, including but not restricted to, Functional and Non-Functional Analysis, Application Architecture, Design, Coding and Unit Testing,...

Intra-Group Service Management Lead - 12 m Contract Job Introduction Handelsbanken are looking to hire an Intra-Group Service Management Lead. This role will be responsible for all improvement activity associated with the Intra-Group Services Agreement (IGSA) Enhancement Programme, ensuring alignment with the Bank 's Third Party and Outsourcing Policy and associated regulation. It will also oversee the day-to-day management of the Bank 's Intra-Group Services Agreement, in line with the Bank 's Third Party and Outsourcing Policy and associated regulation. This role will instil a strong service management ethos culture aligned to the improvement programme. In all aspects of the role, there will be a strong reliance on sound improvement practices to ensure the Bank makes steady progress on its technology regulatory agenda whilst maintaining the stability and control of the existing services. Main Responsibilities • Lead the IGSA Enhancement Programme, ensuring it...

Information Security Consultant - 6M Contract Job Introduction We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery. The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This is a unique opportunity to work on an exciting technology change programme,...

IT Support (L1 and L2) South London 5 days on site £200-£250pd Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We’re looking for a proactive and hands-on Onsite IT Support Technician to join our team for a 6-month contract. In this role, you will provide critical,...

Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology - in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. What you'll...