138 customer service jobs found in Leeds

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Liverpool office providing our users face to face support at our Tech Hub. As a Service Desk Analyst you will: Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and...

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.   Our Purpose: We work with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.   The Role We’re looking for a Dynamics 365 CE Solution Architect to lead the design and delivery of customer engagement solutions that drive meaningful outcomes. You’ll work closely with senior stakeholders to understand their goals, translate them into scalable solution designs, and guide delivery teams through successful implementation. This is a hands-on, client-facing role for someone who can balance strategic thinking with delivery who thrives in...

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.   Accountabilities:   ● Timely answering of support queries from multiple channels ● Promptly escalating issues to the relevant party to ensure progression ● Communicate relevant updates in daily 'stand ups' and as requested ● Share knowledge with team members   Responsibilities:   ● Provide consistent high-quality support to internal and external...

Operating within the heart of Government as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Norwich office providing our users face to face support at our Tech Hub.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT...

Location: Edinburgh (Hybrid – 2–3 days onsite) Type: Contract   About the Role We’re looking for a Pega Lead System Architect (LSA) with strong insurance industry experience, hands-on expertise in Pega AI (including Knowledge Buddy and Blueprint), and proven cloud delivery skills . You’ll lead solution design, guide delivery teams, and ensure Pega applications meet business and technical needs.   Key Responsibilities Lead the architecture and delivery of Pega applications across insurance functions (claims, underwriting, policy servicing, customer service). Translate insurance business processes into scalable, maintainable Pega solutions. Apply Pega AI capabilities such as Knowledge Buddy and Blueprint to accelerate design and knowledge-driven automation. Define and oversee cloud-based deployments (Pega Cloud, AWS, Azure, or GCP). Mentor developers and architects, review designs, and ensure...

About The Role Senior Applications Developer Contract: March 2026 Working Hours : Full-Time Salary : £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date : Monday 22nd December 2025 About The Role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team...

About Legal 500 Legal 500 was founded by John Pritchard in 1987 as the original clients’ guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide. Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels. We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market. On the supply side of the legal market, every year Legal 500’s team of over 150 researchers, technologists, data...

London UK No. of Positions 1 Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

Job Introduction Main Responsibilities Providing excellent customer service to the business – prioritise the answering of telephone calls, logging all tickets, regularly updating users and tickets with current status, chasing resolving teams and 3 rd parties for ticket progress Logging and prioritizing jobs from multiple contact channels – telephone calls/support portal/IT ServiceDesk mailbox 1 st Line technical support – use existing and gained technical knowledge, follow documented process and procedures to resolve technical issues Follow basic ITIL principles of Incident Management/Request Fulfilments/Problem Management Perform user password resets across multiple systems and applications Active Directory permissions – create and grant access to folders/applications Managing End User hardware life cycling Support for mobile technologies including iPhone and iPad Undertaking colleague IMACs (Installs, Moves, Adds,...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

  London UK No. of Positions 1 Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the...

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years. World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager.  Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role. This is a contract Role & Inside IR35 Service Desk Analyst Lead/Manager Contract Duration :  6 months...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

Information Security Consultant - Privacy Specialist (Contract) Job Introduction We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery. The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This is a unique opportunity to work on an exciting technology...

Business Process Architect   We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operating model and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric, efficient, scalable, and compliant. We offer a hybrid working arrangement with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the target operating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN), Drive process standardisation, simplification, and automation....