23 customer service jobs found in Leeds

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Liverpool office providing our users face to face support at our Tech Hub. As a Service Desk Analyst you will: Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and...

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.   Our Purpose: We work with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.   The Role We’re looking for a Dynamics 365 CE Solution Architect to lead the design and delivery of customer engagement solutions that drive meaningful outcomes. You’ll work closely with senior stakeholders to understand their goals, translate them into scalable solution designs, and guide delivery teams through successful implementation. This is a hands-on, client-facing role for someone who can balance strategic thinking with delivery who thrives in...

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

A Software Engineer II owns the execution of technical elements in the Booking.com tech stack, products and processes. They are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. A Software Engineer II understands the quality of test automation is as important as the production code and spends time refactoring both to ensure ease of change enabling a sustainable pace of development. Software Engineer II are expected to work together with colleagues in other job roles to design, prioritise and implement technical tasks. Because the required technical skills and commercial knowledge can vary from one business unit to another, a Software Engineer II can focus on multiple types of work from product features to infrastructure automation, frameworks, tooling or services. This role may require to be on an on-call rotation....

Information Security Consultant - Privacy Specialist (Contract) Job Introduction We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery. The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This is a unique opportunity to work on an exciting technology...

Business Process Architect   We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operating model and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric, efficient, scalable, and compliant. We offer a hybrid working arrangement with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the target operating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN), Drive process standardisation, simplification, and automation....

We are currently seeking a Salesforce Trainer/Business Analyst to join our team on a 12-month contract. This role is based in the Midlands and will require you to be in the office twice a week. The opportunity: You will help drive our training programme for the SalesForce Cloud suite of tools and carry out detailed training sessions on site at our client. The role is hybrid with office working at least two days a week in the client's UK office based in the Midlands and our office based in London. This role will require you to audit the current training material, identify gaps and opportunities, and build upon this creating new and improved training material (E-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the client business teams. You will deliver both onsite & online training across the SalesForce Cloud Suite to our UK based customer. You will also help develop a Training Centre of Excellence...

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.   Our Purpose We work with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.   The Role As a Dynamics 365 CE Functional Lead, you’ll play a pivotal role in delivering customer engagement solutions that drive real business impact. You’ll lead from the front guiding clients through discovery, shaping functional designs, and configuring D365 CE to meet strategic goals. This is a contract opportunity for someone who thrives in delivery environments, brings deep product expertise, and enjoys collaborating with purpose-led teams.  ...

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our...

Company Description Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is...

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our...

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our...

Contract Business Analyst   We’re looking for a contract Business Analyst to join our Technology team within Connells Group for an exciting Telephony transformation project for an initial 5-month contract (Outside IR35). We offer a hybrid working arrangement with 1 or 2 days per week in our Milton Keynes office and/or Wakefield. Key Responsibilities: Vendor & Delivery Management: Act as the primary functional liaison between Connells Group and our 3rd party software supplier. You will challenge vendor estimates, clarify requirements before they reach development, and ensure "out-of-the-box" functionality is maximized to avoid unnecessary customization. Process Re-engineering: Map complex "As-Is" operational workflows and design efficient "To-Be" processes. Data Migration & Integrity: Lead the analysis for data migration. This includes defining data mapping rules between legacy systems and the new CRM, establishing data cleansing...

Senior Backend / Full-Stack Developer (React Native Experience Preferred)   ** You have to be a UK-based business (grant requirements) **   Commitment: 1–2 days per week (2 days preferred) Contract Length: 12–16 weeks Start Date: ASAP Remuneration: Competitive / TBA   Summary   CalCoach is seeking an experienced senior backend or full-stack developer to join our product team on a part-time contract. You will report directly to the CTO and take ownership of architecting, securing, and delivering the backend for our rebuilt mobile and web platform.   You’ll design and implement scalable backend systems, build our API, handle authentication, integrate LLM workflows, set up cloud infrastructure, implement DevOps pipelines, and ensure the system is production-ready and capable of scaling reliably. The frontend will be handled in-house; your role is to provide the backend foundation and,...

Description The role involves leading end-to-end Shopify development across multiple brands and geographies, ensuring consistent theme architecture, scalable feature implementations, and robust documentation. The candidate will define technical solutions, build custom integrations, and establish an automation testing strategy for all Shopify implementations. Requirements Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 8+ years of experience with Shopify development and e-commerce architecture. Extensive experience in designing and implementing scalable e-commerce solutions on Shopify Plus. Proficient in Shopify Liquid, HTML, CSS, JavaScript, and front-end frameworks. Strong experience with API integrations, third-party apps, and custom development in Shopify. Expertise in e-commerce best practices, payment gateways, security, and performance optimization. Knowledge of modern...

We are GlobalLogic, a Hitachi Group Company and leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise – we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses.   We are seeking an experienced and motivated Contract Shopify Software Developer - this is a contract role for 6 months   The role involves leading end-to-end Shopify development across multiple brands and geographies, ensuring consistent theme architecture, scalable feature implementations, and robust documentation. The candidate will define technical solutions, build custom integrations, and establish an automation testing strategy for all Shopify implementations.   Required Skills and Experience 6–8 years of experience in...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

Role: Business Analyst - Customer Communications Location : Hybrid, 2 -4 days per week in East London or Manchester Start: ASAP, likely early 2026 Duration: 6 months initially, plus likely extension (Inside IR35) This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. Are you a strategic thinker with a flair for customer communications? Do you enjoy turning complex project change in to clear, actionable messaging that engages customers? We are seeking a Business Analyst to join our customer communications workstream, driving communication strategies, planning and tracking activity. You understand the power of clear communication and can translate complex changes into simple, engaging messaging. Key Responsibilities · Drafting, maintaining and managing customer communication plans, ensuring clarity and consistency. · Tracking all communication activity across channels, maintaining...