2 jobs found in Glasgow

Whitebridge is looking for an interim Head of Enterprise Portfolio Management Office (EPMO) to establish and lead a new EPMO capability within a major client's Group IT function, supporting digital transformation delivery. Experience required: Proven experience leading or establishing enterprise PMO/EPMO Strong portfolio governance and demand management expertise Experience with ServiceNow SPM, Planview, or similar tools Strong commercial and financial management experience Experience managing large-scale IT budgets and investments Ability to influence senior stakeholders at executive level Knowledge of Agile, Waterfall, and hybrid delivery methods Experience in organisational transformation and operating models Strong leadership and team development capabilities Excellent communication and stakeholder management skills The successful applicant should be able to commit to starting ASAP. The role is hybrid, part home based and part at...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...