34 customer service jobs found in Glasgow

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance   The Role Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   Main Responsibilities As a Service Desk...

About the Role Are you passionate about technology and helping people? We’re looking for a Service Desk Analyst to provide first-line technical support to our managed service customers. If you thrive in a fast-paced environment and enjoy solving problems while delivering great customer service, we’d love to hear from you. Working pattern: Monday – Friday, Day Shift (Remote, UK) What you’ll do: Provide first-line support via phone, email, and self-service channels Take ownership of incidents and service requests from start to resolution Troubleshoot issues across Windows, MS Office, Active Directory, and mobile devices Escalate complex issues while keeping users updated Log and manage tickets through ITSM tools and maintain accurate documentation What we’re looking for: Experience in a Service Desk or MSP environment Strong customer service and communication...

Job Title: Implementation Specialist E-Invoicing Location: London- 1 day Job Type: 6 months- Inside IR35 Role overview Are you looking for a role that will use your problem-solving skills, technical interests, and client communication skills to their full potential? We are seeking Implementation Specialists to join our e-invoicing Professional Services team and lead the technical implementation of our e-invoicing platform with global clients.This is the perfect role for a well-organised, collaborative, and analytical person who wants to grow their career within the software implementation space and work with a varied portfolio of multinational clients. You'll use your technical aptitude, excellent communication skills, and problem-solving abilities to tackle client configuration challenges and ensure the highest level of service. Note: Prior experience with e-invoicing platforms is not required. Comprehensive training on the platform will be provided prior to...

Whitebridge is looking for a ServiceNow Developer to support the implementation of a new system for our utilities client. Role Overview: Provides proactive administration, management, design, implementation, services and support for complete ServiceNow platform and solution. Provide technical advice in numerous areas of the business including deliveries in key Customer projects. Manages and resolves request & incidents against ServiceNow applications. Performs routine maintenance to include performance monitoring and error identification/remediation, as well as participating in ServiceNow upgrade planning and execution. Install and manage server/s and client endpoint installation and manage integrations with multiple systems of record. Design and implementation technical capability and governance, including writing required process documentation. What do I need? Certification as a ServiceNow Administrator (or similar), and a willingness...

As UX Designer / Researcher, you will be embedded within project teams to deliver user-centred insight and design practice. This work focuses on internal user experiences but must remain meaningful to the organisation’s wider customer outcomes. You will help validate usability, support accessibility, and contribute to building a brand-new UCD function. 📍  Location:  Hybrid Working, Central Scotland 🔁Contract Type : Contract or Permanent considered What you’ll do Conduct user research to understand internal user needs and pain points Carry out usability testing to validate new or existing solutions Ensure accessibility standards are met across project deliverables Produce UCD artefacts such as user journeys, service maps, personas, or insights Support internal teams and vendors responsible for UI component delivery Help socialise and embed UCD ways of working into project delivery Collaborate with UX Leads to...

Waracle is looking for a Lead or Senior Backend Developer for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation. We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations. This role is open to permanent or contract (Inside IR35) candidates and is a hybrid working role based from any Waracle office (Glasgow, Edinburgh, Dundee or London). Are you a technical expert who enjoys solving complex puzzles and helping others grow? We are looking for a Lead or Senior Developer who values collaboration and technical excellence in equal measure. Whether you are already...

IAM Engineer - Day Rate Contractor Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?     Join our IT Team!    Join a dynamic team at Softcat, one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. Our team is passionate about delivering secure, scalable identity and access management solutions, supporting both internal operations and customer environments.   As an IAM Engineer, you will design, implement, and maintain identity and access management solutions, ensuring robust security and seamless user experiences. You'll work closely with stakeholders across IT, security, and business units to automate and optimise IAM processes, leveraging modern technologies and best practices.      As...

Company Description Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of...

Waracle is looking for a Lead or Senior Backend Developer for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation. We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations. This role is open to permanent or contract (Inside IR35) candidates and is a hybrid working role based from any Waracle office (Glasgow, Edinburgh, Dundee or London). Are you a technical expert who enjoys solving complex puzzles and helping others grow? We are looking for a Lead or Senior Developer who values collaboration and technical excellence in equal measure. Whether you are already...

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity! We are a collaborative, delivery focused team supporting large, high profile change across Pensions and Savings and with industry partners. Our mission is to ensure external organisationssuch as ISA providers, trade and professional bodies, and representative groups have the information, support and confidence they need to be ready on time for numerous ISA changes including digital reporting. We work...

Want to be a part of a company that’s making a difference? We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers. 🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. 💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed. 📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious...

Contract Software Developer – AI‑Powered Portal Overview: Join us as a Contract Software Developer to build and optimize an AI‑powered portal. You will design, develop, and integrate secure, scalable features and APIs across cloud platforms in a fast‑paced, collaborative environment. Duties: Develop, test, and deploy high‑quality web applications and RESTful APIs for the portal. Integrate third‑party and custom APIs, ensuring secure, real‑time data exchange. Build intuitive front‑end interfaces and dashboards for AI‑driven features. Optimize performance and reliability on AWS/Azure and maintain existing services. Use Git‑based version control and Agile practices to deliver features iteratively. Skills: Strong experience with modern languages and web technologies (e.g., Java, C#, Python, JavaScript, SQL). Hands‑on experience with RESTful APIs, front‑end frameworks, and cloud platforms (AWS/Azure). Familiarity with CI/CD, version...

Contract Software Developer – AI‑Powered Portal Overview: Join us as a Contract Software Developer to build and optimize an AI‑powered portal. You will design, develop, and integrate secure, scalable features and APIs across cloud platforms in a fast‑paced, collaborative environment. Duties: Develop, test, and deploy high‑quality web applications and RESTful APIs for the portal. Integrate third‑party and custom APIs, ensuring secure, real‑time data exchange. Build intuitive front‑end interfaces and dashboards for AI‑driven features. Optimize performance and reliability on AWS/Azure and maintain existing services. Use Git‑based version control and Agile practices to deliver features iteratively. Skills: Strong experience with modern languages and web technologies (e.g., Java, C#, Python, JavaScript, SQL). Hands‑on experience with RESTful APIs, front‑end frameworks, and cloud platforms (AWS/Azure). Familiarity with CI/CD, version...

Project Manager Edinburgh (Hybrid) Contract – Part time or full time Duration – 3 months £450-500 per day DoE, outside IR35   Storm ID is an award-winning Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact. What sets us apart is our commitment to long-lasting, data-driven, user-centred change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both. We work with a range of clients across the Scottish and UK public and private sector....

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity! HMRC's ServiceNow Team is looking for x4 Front-End Developers. Requirement:  HR, ITOM, ITSM, workflow automation, test automation HMRC is undergoing one of the largest digital transformations in the UK, and our ServiceNow Team sits at the heart of it. We’re modernising how 66,000+ colleagues access digital services, using the ServiceNow platform to drive automation, improve user...

IT Integration Project Manager Initial 6 months 3 days per week (PART TIME POSITION) Office presence across various UK Sites £525pd Inside IR35 IT Integration Project Manager Initial 6 months 3 days per week (PART TIME POSITION) Office presence across various UK Sites £525pd Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our...

Join Kainos and Shape the Future   At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.   Ready to make your mark? Join us and be part of something bigger.   Kainos is a leading partner of Workday, specializing in Workday Adaptive Planning. We’re looking for a Presales Consultant to join our Sales team. This is your chance to join a cross-functional team of software presales experts who are also subject matter experts in SaaS Budgeting, Planning and Forecasting...

Location: Remote (must have access to a physical Mac) Fluent Language Skills Required: English Why This Role Exists Supporting a high-priority data collection initiative aimed at improving how AI systems understand complex software interfaces and real-world, multi-step workflows. Current datasets lack the fidelity and expert grounding needed to reflect authentic professional software usage. This project addresses that gap by collecting high-quality screen annotations and screen recordings performed by experienced domain experts working in real digital environments. What You’ll Do Depending on the task phase, you may be asked to complete one or both of the following: Record screen sessions demonstrating specific tasks, accompanied by clear verbal narration explaining each step Annotate screenshots of professional software by drawing precise bounding boxes around relevant UI elements Follow provided staging...

Job Title:  Principal Consultant Service Now Tech Lead Job Type:  Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary: In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Mentor and lead a team of developers. Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. Reviews design and code per sprint to ensure quality. Creation and customization...

Job Title: Project Manager E-Invoicing Implementation Location: London- 1 day Job Type: 6 months- Inside IR35 Role overview Are you a results-driven project manager looking to lead high-impact digital transformation projects? We are seeking experienced Project Managers to join our growing e-invoicing Professional Services team. In this role, you will act as a trusted consultant, leading the successful implementation of our e-invoicing platform for large, multinational clients across diverse industries and geographies.You will be responsible for driving both internal and external project teams - from project initiation through to completion - ensuring delivery within scope, timeline, and budget. Collaborating closely with stakeholders across Europe, the UK, and India, you'll showcase your exceptional communication and organizational skills across a range of simultaneous projects.This is a great role for a proactive, highly organized, and client-focused project manager who...