4 jobs found in Edinburgh

Business Analyst Rate: £651.13 per day (via umbrella) Duration: 6 months Location: Edinburgh – Hybrid working model (3 days on-site)   Provide business analysis expertise delivering a robust, scalable transaction management solution supporting a global operating model. The role gathers and translates business requirements, documents current and target-state processes, influences solution design, and supports delivery through working closely with business and technology.   Key Stakeholders Product owners Operations teams Project Managers Clients   Key Accountabilities / Responsibilities Business Analysis Capture, analyse and document end-to-end business processes (including IT processes). Participating in change management activities which can include tasks such as timeline planning, tracking progress and stakeholder engagement. Translate and clarify business requirements; define...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Whitebridge is looking for an interim Head of Enterprise Portfolio Management Office (EPMO) to establish and lead a new EPMO capability within a major client's Group IT function, supporting digital transformation delivery. Experience required: Proven experience leading or establishing enterprise PMO/EPMO Strong portfolio governance and demand management expertise Experience with ServiceNow SPM, Planview, or similar tools Strong commercial and financial management experience Experience managing large-scale IT budgets and investments Ability to influence senior stakeholders at executive level Knowledge of Agile, Waterfall, and hybrid delivery methods Experience in organisational transformation and operating models Strong leadership and team development capabilities Excellent communication and stakeholder management skills The successful applicant should be able to commit to starting ASAP. The role is hybrid, part home based and part at...

Whitebridge is looking for a Data Engineer with expertise in Microsoft Azure and Databricks Key experience required: Extensive experience in programming/query language skills including Python/PySpark and SQL. Data engineering experience - via data preparation, transformation & conversion to allow for rapid processing of system data across a number of different formats & structures Experience in Databricks, Azure, ADF (Azure Data Factory), Streamlit or alternatives. Excellent technical computing, analysis, design and development skills to a proven professional level. A good understanding of data modelling, ELT design patterns, data governance, and security best practices. A problem-solving mindset, curiosity, and adaptability - able to operate as a generalist across multiple data domains A strong background in delivering using cloud-based Microsoft Azure Data and Analytics capabilities, Microsoft DevOps and Agile delivery Experience with...