4 jobs found in Cardiff

Civiteq is a specialist consultancy working at the intersection of technology, change and public services. We support organisations delivering complex digital transformation programmes, including major ERP implementations. We help them to design, deliver and embed change that genuinely works for people. We're known for our collaborative culture, deep subject‑matter expertise and practical, people‑centred approach to delivery. As an HCM / Payroll Solution Design Architect, you'd be the client-side design lead for HCM and Payroll, working closely with System Integrators and client teams to define, govern and assure end-to-end solution design within Oracle Cloud ERP programmes. You'd ensure the implemented solution: Meets agreed business, statutory and payroll requirements Aligns to Oracle Cloud best practice and design principles Is sustainable, scalable and supportable post go-live, avoiding unnecessary complexity You'd bring deep expertise across Oracle...

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus on strengthening operational resilience, improving service stability, and ensuring regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. MTTR, engagement time) Design and optimise end-to-end Major Incident Management (MIM) processes from detection through to resolution and closure Establish incident severity...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Whitebridge is looking for a Oracle HCM Integration Delivery Lead to join a large transformation programme for our client. Role requirements: Business Knowledge Good understanding of HR Core Business Function and Business Processes. Experience of working on a large Digital Transformation change programme, preferably in relation to Corporate shared services. Experience Relevant Waterfall practitioner qualifications required ie Prince2 Shows a high level of planning aptitude. Demonstrable ability to negotiate timelines and reprioritisation of SI implementation activities. Experience in using Azure DevOps. Ability to develop countermeasures and contingency plans associated with significant project risks Demonstrable experience of Waterfall methodologies. 8+ years experience as a Senior Project Manager/Programme Manager. A proven track record of delivery based on required business outcomes. Experience of a working in a...