23 customer service jobs found in Bolton

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

ob Information Date Opened 16/02/2026 Job Type Contract About Scrumconnect Consulting Scrumconnect Consulting is a UK national SME award-winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award-winning digital services that improve millions of lives. We take as much pride in our people, culture and work-life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem-solving, we bring the step change our customers need to sustain innovation. 3 ways we are different We're not just a consultancy. We're a community. Our knowledge-sharing, learning/unlearning, problem-solving culture benefits our consultants and our clients. All our people are highly experienced. Our consultants typically have at least 10 years' experience solving complex business problems. Handpicked high-performing teams with high...

Job Reference hbuk/TP/158/2315 Contract Type Day Rate Contractor Closing Date 14 March, 2026 Job Category Tech, Data and Digital Business Unit Handelsbanken Digital (UKC) Location London or Manchester, United Kingdom Posted on 12 February, 2026   Main Responsibilities  Discovery and Research Lead discovery across the current Wealth Digital Platform, including understanding existing customer journeys, touchpoints, constraints, and dependencies. Plan and conduct qualitative research with Wealth customers to understand how they currently view portfolios, funds, and performance, and where pain points and unmet needs exist. Conduct competitive research on current wealth digital platforms to inform future state Synthesize research findings into clear insights, problem statements, and opportunity areas that align customer needs with business objectives. Collaborate with internal stakeholders across Wealth,...

Information Security Consulting Lead (Day Rate Contract) Job Introduction We are looking for a dynamic and experienced 'Information Security Consulting Lead ' to join our Information Security team. This is a critical and high-impact role supporting a large portfolio of change initiatives across the bank. This role requires strong technical breadth, excellent problem-solving skills, and the ability to context-switch rapidly. You 'll be the go-to person for resolving a wide range of security and privacy issues across the change lifecycle. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This role is all about helping technology teams deliver securely. You 'll act as the first (and often final) point of call for your...

Daily rate: £500 inside IR35 Duration : 12 months Location : Mainly remote with adhoc travel to Leeds and Manchester - expenses paid Methods are looking for a team of User Researcher with experience working on public sector/GDS work.   Skills: Knowledge, experience and passion for user centered design practices Experience undertaking user research and gathering user requirements Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services Confidence developing user personas and journey maps   Your responsibilities: Championing the user Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings Collaborating with the product team to turn research findings into prototypes and features that meet the user need Presenting research findings, user insight and recommendations to the product team...

6 Month Contract   London or Manchester     We are seeking a highly skilled Senior Product Develope r to join our team and play a key role in building and enhancing our Intranet Product. This position requires deep expertise in SharePoint development and integration, combined with strong proficiency in modern web technologies and cloud services.  This role sits within our award-winning Fresh team, which creates beautiful, personalised intranets that empower people to do their best work. You can find out more about our Fresh business here About Fresh | Fresh Intranet    Recent MSP winners of the UK MSP of the year at 2025 MSP Channel Awards Join an award-winning Microsoft partner and leading technology provider for mid-market businesses. Read more about our Microsoft Designations and Awards here we are also one of the first to achieve the newly launched Microsoft Support Services Designation       Salary...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation. Help people to plan and save for later life, while providing a safety net for those who need it now. Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society. Improve experience of our services while...

Posting ID PSR1JP00099429 Type of employment Contract Organisation Department for Work & Pensions Contract duration 12 months Location Manchester Workplace Type Hybrid   The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Working with DWP, you will be helping us to drive our priorities to: Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while maximising value for...

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SV clearance.    The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and...

About The Role About Car Finance 247 Car Finance 247 is the UK’s leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We’re building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. Join us as we redefine the future of car finance and dealer technology. About the Role We are looking for a talented Mid-Level Developer to join our growing digital team in Manchester. In this role, you’ll be instrumental in building and evolving the platform that powers our template websites. You’ll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience...

About The Role About Car Finance 247 Car Finance 247 is the UK’s leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We’re building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. Join us as we redefine the future of car finance and dealer technology. About the Role We are looking for a talented Mid-Level Developer to join our growing digital team in Manchester. In this role, you’ll be instrumental in building and evolving the platform that powers our template websites. You’ll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience...

About The Role About Car Finance 247 Car Finance 247 is the UK’s leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We’re building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. Join us as we redefine the future of car finance and dealer technology. About the Role We are looking for a talented Mid-Level Developer to join our growing digital team in Manchester. In this role, you’ll be instrumental in building and evolving the platform that powers our template websites. You’ll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience...

About The Department Our Cars business is one of the cornerstones of the connected trip. We aim to offer the best and most convenient car rental and ground transport options to every customer – whether they start their trip by booking a car or complement an existing journey with one. We do this by delivering a best-in-class user experience and building products that remove friction from finding, comparing, and booking the right car, at the right time, for every kind of traveller. Cars Content Experience (CCX) Team The Cars Content Experience (CCX) team focuses on how content and user-generated feedback build trust, reassurance, and confidence throughout the Cars journey at Booking.com. We look after user-generated content (UGC) in the Cars vertical and the key content experiences that support discovery, comparison, and booking – from post-trip feedback and ratings to pre-book information that helps customers choose the right car for their needs. The team is...

Work at Sellafield Ltd, and you're not just building a career. You're embarking on a mission. Joining 11,000 people on a 100-year project transforming the Sellafield site for all the generations that follow. Join us and you'll work shoulder-to-shoulder with industry-leading - sometimes world-leading - experts. There are generations and generations of knowledge here and people are only too willing to share it. Our culture of continuous improvement is underpinned by commitment to professional and personal development few can match. Our relentless pursuit of excellence is reflected in our health, safety, security, resilience, and environmental performance standards as well as the quality of the products and services we deliver to our customers.   Scope of work: Sellafield Ltd (SL) requires interim expertise to accelerate strategic cyber security transformation in support of the Deputy CISO and the Cyber Security & Information Assurance function. The appointed...

Working as a contractor for HM Land Registry    Our ambition is to become the world's leading land registry for speed, simplicity, and an open approach to data. Our award-winning digital team is the in-house directorate at the heart of our transformation into a digital, data driven organisation. We are playing a pivotal role in ensuring that we are able to respond swiftly to our current challenges. We are providing a robust and resilient technical infrastructure to support our workforce. We are enabling our customers to interact with us in increasingly digital and automated ways and delivering our transformation portfolio which will revolutionise the way that we operate and provide services.   Our Digital teams are at the core of our plans for digital transformation for the future. At HM Land Registry we have a vision of a fully connected, digital system for buying and selling property that enables a more secure and more efficient land registration...

Posting ID PSR1JP00099429 Type of employment Contract Organisation Department for Work & Pensions Contract duration 12 months Location Manchester Workplace Type Hybrid   The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later...

Area Operations Manager, CTOi. The Chief Technology Office Infrastructure organisation (CTOi) manages IT services and infrastructure critical for employees and customers, such as compute platforms, storage, database, data centers, voice, video and data networks, infrastructure security, cloud hosted infrastructure, and end user services such as devices, collaboration and workspace technologies. The CTO organisation is made up of multiple Areas. Each Area provides different products and services to meet our customer requirements and deliver objectives for the bank. The purpose of operations management is to partner with CTOi Areas, to: Enable delivery of strategic objectives Effectively manage CTO day-to-day financial and workforce operations Provide robust governance and challenge to optimise customer value Support prioritisation to deliver against constraints and targets The role is expected to initially support Cloud and Data Centre Services, however the...