Contract Spy
Remote
We are looking for a Business Analyst - ITSM for a 3 months contract.
This is a remote opportunity, however, you must reside in UK.
You should have work authorization for UK.
Job Responsibilities -
-Assess each existing ITSM process and the transformation to the global
guideline and target state.
- Ensure the technical set up to enable ServiceNow discovery is completed within a specified time
frame.
- Oversee training and knowledge enablement, ensuring new resources fully understand the group
processes and way of working.
- Co-ordinate between project resources, local technical teams and internal functions to ensure
work packages are delivered in a streamlined manner.
- Produce documentation to compliment procedures and process designs from local as-is ITSM to
target ITSM.
- Work with the local teams and internal SMEs to ensure each entity is information domain
compliant based on DORA guidelines.
- Support decision making...