47 customer service jobs found

Location: London, Marlow Business Function: Internal Technology Full time or Part time?: Full Time Vacancy Type: Day Rate Contract Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?     Join our IT Team!  IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems that are designed to ensure ease of doing business for our customers and employees. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. Success. The Softcat Way.   Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

Position: Windows & EUC Support Engineer Experience: 7+ years Location: Canary Wharf, UK Hybrid (2 days a week) Inside IR35   Overview We are seeking an experienced Windows & End-User Computing (EUC) Support Engineer with strong expertise in managing and supporting Windows environments, modern endpoint devices, and Microsoft 365 services. The ideal candidate will bring over 7 years of hands-on experience delivering high-quality technical support, troubleshooting complex issues, and managing policies within enterprise environments. Key Responsibilities Provide excellent Windows support for end users, ensuring timely resolution of incidents and service requests. Manage and support EUC devices , including laptops, desktops, and related peripherals. Administer, configure, and troubleshoot Windows 11 operating systems. Create, manage, and maintain Group Policy Objects (GPO) to enforce security and configuration...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance...

Position: Windows & EUC Support Engineer Experience: 7+ years Location: Canary Wharf, UK Hybrid (2 days a week) Inside IR35   Overview We are seeking an experienced Windows & End-User Computing (EUC) Support Engineer with strong expertise in managing and supporting Windows environments, modern endpoint devices, and Microsoft 365 services. The ideal candidate will bring over 7 years of hands-on experience delivering high-quality technical support, troubleshooting complex issues, and managing policies within enterprise environments. Key Responsibilities Provide excellent Windows support for end users, ensuring timely resolution of incidents and service requests. Manage and support EUC devices , including laptops, desktops, and related peripherals. Administer, configure, and troubleshoot Windows 11 operating systems. Create, manage, and maintain Group Policy Objects (GPO) to enforce security and configuration...

Job Title: Product Manager – Golden Phoenix Data & AI Foundations Department: Technology Digital Delivery – Supply Trading & Shipping Contract: Inside IR35 Domain (Finance / Utilities.. etc): Finance Base location: London Hybrid work options (number of days on site) : 4 Days onsite needed at London office Role Overview: We are seeking a Product Manager to lead the strategy, development, and scaling of three foundational product areas within the Data & AI portfolio: Unstructured Data Service Variable Latency Streaming Core AI Components These capabilities form the backbone of next‑generation AI, and business intelligence across bp’s Supply, Trading & Shipping organisation. The Product Manager will define product strategy, prioritise outcomes, and work closely with delivery leads, engineers, data scientists, other delivery teams, and business stakeholders to deliver scalable,...

Senior ERP Transformation Business Analyst (day rate contract) { ʺdescription ʺ: ʺ Job Introduction The Senior Finance Transformation Business Analyst 's role will be responsible for working with both Business and IT to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance. Main Responsibilities • Leadership role in the e2e lifecycle delivery of an ERP system in a Financial Institution • Decomposition of as-is data elements used in Financial reporting and working with technical data modellers to construct target data models • Preparation for and leading participation in Discovery phase with ERP vendor to turn Business Requirements and TOM principles into implementable functional design • Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and...

Job Introduction We are seeking a versatile and proactive Information Security & Privacy Specialist to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will a key member of the Secure Change Community of Practice, playing a critical role in ensuring that the Bank’s security and privacy processes, tooling and ways of working allow our Embedded Security Consultants to integrate security seamlessly into change initiatives from inception through delivery.  The Bank operates a model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. An established Secure Change Community of Practice supports these embedded security consultants, facilitating knowledge sharing, owning & developing security and privacy processes/tooling, supporting embedded consultants to solve infosec and privacy problems and providing expert data privacy...

QA Tester (Day rate Contract) { ʺdescription ʺ: ʺ Job Introduction Handelsbanken UK is embarking on a digital transformation programme to enhance the customer experience through increased choice and flexibility around our digital channel proposition. Working closely with Group colleagues, the UK Bank will deliver an ambitious programme of work to the core online and mobile platforms that will afford improved functionality and a more seamless user experience. The automation Test Analyst supports of our IT modernisation efforts who will be required to drive forwards the multi level testing of key system developments. This role will be responsible for testing a catalogue of new features, working collaboratively with UK and Swedish development teams, whilst focusing on the timely delivery of agreed outcomes that meet both business and customer needs. This role is to enable a fast feedback loop for the development teams working on business-critical features. You will be looking...

Job Title: Product Manager – Golden Phoenix Data & AI Foundations Department: Technology Digital Delivery – Supply Trading & Shipping Contract: Inside IR35 Domain (Finance / Utilities.. etc): Finance Base location: London Hybrid work options (number of days on site) : 4 Days onsite needed at London office Role Overview: We are seeking a Product Manager to lead the strategy, development, and scaling of three foundational product areas within the Data & AI portfolio: Unstructured Data Service Variable Latency Streaming Core AI Components These capabilities form the backbone of next‑generation AI, and business intelligence across bp’s Supply, Trading & Shipping organisation. The Product Manager will define product strategy, prioritise outcomes, and work closely with delivery leads, engineers, data scientists, other delivery teams, and business stakeholders to deliver scalable,...

Opening: Join the Mission At ByDesign Secure, we believe that world-class security shouldn't be an afterthought—it should be the foundation. We are an independent, outputs-based consultancy dedicated to solving the most complex data assurance challenges in the UK public sector. Currently, we working on a landmark transformation of a cross-government secure IT system. This is an exciting opportunity to help architect a private cloud environment from the ground up and modernize the end-user services that power national decision-making. We don't believe in "billing by the hour" or rigid hierarchies; we are a lean, expert team focused on delivering high-impact technical outcomes. If you are a self-starter who thrives on autonomy and wants to see your engineering or architectural decisions shape the future of sovereign security, we want to talk to you. Technical Product Manager Reference ID: BDS-TPM1 Are you a Technical Product Manager with a passion for delivering...

Senior Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Senior Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution....

QA Tester (Day rate Contract) { ʺdescription ʺ: ʺ Job Introduction Handelsbanken UK is embarking on a digital transformation programme to enhance the customer experience through increased choice and flexibility around our digital channel proposition. Working closely with Group colleagues, the UK Bank will deliver an ambitious programme of work to the core online and mobile platforms that will afford improved functionality and a more seamless user experience. The automation Test Analyst supports of our IT modernisation efforts who will be required to drive forwards the multi level testing of key system developments. This role will be responsible for testing a catalogue of new features, working collaboratively with UK and Swedish development teams, whilst focusing on the timely delivery of agreed outcomes that meet both business and customer needs. This role is to enable a fast feedback loop for the development teams working on business-critical features. You will be looking...

Salesforce Technical Architect (Day Rate Contract) { ʺdescription ʺ: ʺ Job Introduction Main Responsibilities As the Salesforce Architect this role will work closely with the Salesforce Lead Architect to help set the strategic direction and be accountable and lead the design, development and day to day operations of the CRM platform(Salesforce and Other customer platforms) by partnering with senior stakeholders across the business identifying opportunities to deliver business and customer value through the extension of CRM services. • Responsible for the end-to-end design of solutions on the Salesforce platform and other CRM technologies. • Own the architecture of the end-to-end solution. • Lead and mentor the development team in designing solutions for our strategic programmes. • Completion of solution architecture documents and artefacts in line with organisation standards. • Enforce best practices, development standards and ensure quality...

Senior Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Senior Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution....

Job Description We are seeking an experienced Operations Lead within Managed Services to oversee the integration, governance, and performance of Managed Service Providers (MSPs) within a complex, business-critical environment for our Customer. This role is focused on service governance, supplier/vendor management, and operational performance —acting as the key bridge between internal teams, vendors, and senior stakeholders. Key Responsibilities Lead integration of MSPs into internal service delivery models, ensuring alignment with ITIL processes Define clear roles, responsibilities, and escalation paths across internal teams and suppliers Own service governance, ensuring adherence to SLAs, contracts, and risk controls Manage supplier performance through KPIs, reporting, and structured service reviews Provide oversight of Major Incidents, Problem Management, and service risks Act as the primary escalation point for third-party...

Job Description We are seeking an experienced Operations Lead within Managed Services to oversee the integration, governance, and performance of Managed Service Providers (MSPs) within a complex, business-critical environment for our Customer. This role is focused on service governance, supplier/vendor management, and operational performance —acting as the key bridge between internal teams, vendors, and senior stakeholders. Key Responsibilities Lead integration of MSPs into internal service delivery models, ensuring alignment with ITIL processes Define clear roles, responsibilities, and escalation paths across internal teams and suppliers Own service governance, ensuring adherence to SLAs, contracts, and risk controls Manage supplier performance through KPIs, reporting, and structured service reviews Provide oversight of Major Incidents, Problem Management, and service risks Act as the primary escalation point for third-party...

About CACI From our headquarters in London, we're busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 Full time employees and an annual turnover of £179m. Our expertise spans industries, from retail and education to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don't just deliver solutions; we build for the tomorrow's world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers. About Network Services CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a...

Senior Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer Hybrid working. We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. The opportunity: Senior Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution....