64 customer service jobs found

Job Introduction The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Artificial Intelligence, Agentic Automation and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The Bank's strategy is centred around delivering operational efficiencies that create capacity to support increased business volumes and profitability, while improving customer satisfaction and outcomes. The Efficiency and Automation team supports this...

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain 's best employers and believe this starts with placing the candidate at the heart of everything we do!   Job Purpose This role will leverage advanced analytics and machine learning to deliver data-driven insights that improve operational efficiency and inform strategic decisions across the organisation. The role is responsible for developing innovative analytical models, utilising cutting-edge technologies, and contributing to transformative initiatives within the railway sector. Through collaboration with cross-functional teams, the AI & Data Science Specialist supports GBRX in driving meaningful,...

Location London Business Line Enabling Functions Job Type Contract Date published 10-Aug-2026 Req # 24569 Job description   Job Title: IT Asset Management Engineer (Hardware) Location: London (full-time on-site) Duration: 12 months Contract Start Date: ASAP August 2026 Day Rate: Competitive (Inside IR35)   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   The Role We are looking for a proactive and customer-focused IT Engineer...

Contract Type Day Rate Contractor Closing Date 14 August, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location London OR Manchester, United Kingdom Posted on 31 July, 2026 The opportunity  The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Agentic Automation, Predictive and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The...

Contract Type Day Rate Contractor Closing Date 14 August, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location London OR Manchester, United Kingdom Posted on 31 July, 2026 The opportunity  The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Agentic Automation, Predictive and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The...

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.   SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.    As a Lead IT Service Manager , your main responsibilities will be: Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery Accountable for the execution of Continual Service...

Change Lead - Global Retail Technology Programme (Contract) Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate   We're looking for an experienced Change Lead to lead business change activities for a major global Point of Sale (POS) transformation programme .   This is an exciting opportunity for someone who has successfully delivered change on a large-scale POS implementation, upgrade, or similar retail technology transformation , driving adoption across multiple markets and business functions.   What you'll be doing Leading end-to-end change delivery across a global retail technology programme Developing and executing change, communications and stakeholder engagement strategies Conducting change impact and business readiness assessments Driving user adoption and organisational readiness through deployment and go-live Managing change risks, resistance and...

We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy. At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage. In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development. Start your journey with us today. Title: IT Engagement Project Lead Location: Aberdeen (Westhill), GB #job-location.job-location-inline { display: inline; } Job Closing Date: 19 Aug 2026 Overview Subsea7 is seeking an IT Engagement Project Lead Consultant on a 6-month contract based in Aberdeen or London. The IT Engagement...

We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy. At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage. In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development. Start your journey with us today. Title: IT Engagement Project Lead Location: Aberdeen (Westhill), GB #job-location.job-location-inline { display: inline; } Job Closing Date: 19 Aug 2026 Overview Subsea7 is seeking an IT Engagement Project Lead Consultant on a 6-month contract based in Aberdeen or London. The IT Engagement...

Enterprise AI Lead Product Owner Inside IR35 4-5 days on site in London Initial 6 month engagement   emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.   We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.   We are seeking an exceptional Enterprise Wide AI Lead Product Owner to lead the evolution, adoption and governance...

Job Title: Service Designer Location: Remote (Bristol 1 day per week) Contract Length: 9 Months (Extension Potential) Rate: £400 - £440 per day (Inside IR35)   Key Responsibilities Lead end-to-end service design activities across Discovery, Alpha, Beta, and Live phases. Create and maintain service blueprints, service maps, customer journeys, and service ecosystem models. Work collaboratively within multidisciplinary delivery teams, aligning user needs, business objectives, and technical constraints. Provide expert service design guidance, supporting decision-making, prioritisation, and delivery planning. Coordinate service design activity across multiple teams and workstreams, ensuring delivery to agreed timelines and quality standards. Support and mentor colleagues, contributing to the development of service design capability and best practice.   Requirements Proven experience delivering...

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   As a User Researcher your main duties will be to:   Uncover the needs of buyers across the UK public sector, such as in Government departments, education, health & NHS, local authorities, charities, police, fire and other public bodies, along with the needs of suppliers and colleagues. Plan user research in collaboration with other user researchers and teams to ensure efficient collection, documentation, storage and access to user research assets Plan and conduct research to ensure the user need is fully understood for new...

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   As a User Researcher your main duties will be to:   Uncover the needs of buyers across the UK public sector, such as in Government departments, education, health & NHS, local authorities, charities, police, fire and other public bodies, along with the needs of suppliers and colleagues. Plan user research in collaboration with other user researchers and teams to ensure efficient collection, documentation, storage and access to user research assets Plan and conduct research to ensure the user need is fully understood for new...

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   As a User Researcher your main duties will be to:   Uncover the needs of buyers across the UK public sector, such as in Government departments, education, health & NHS, local authorities, charities, police, fire and other public bodies, along with the needs of suppliers and colleagues. Plan user research in collaboration with other user researchers and teams to ensure efficient collection, documentation, storage and access to user research assets Plan and conduct research to ensure the user need is fully understood for new...

About This Role Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.   Job Description – Change Management Lead 6 Months contract Role Overview We are seeking an experienced Change Management Lead to drive the people, process and organisational change agenda across complex business and technology transformation programmes within the telecommunications sector. The role will be responsible for developing and executing an...

We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy. At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage. In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development. Start your journey with us today. Title: IT Engagement Project Lead Location: Aberdeen (Westhill), GB #job-location.job-location-inline { display: inline; } Job Closing Date: 19 Aug 2026 Overview Subsea7 is seeking an IT Engagement Project Lead Consultant on a 6-month contract based in Aberdeen or London. The IT Engagement...

We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy. At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage. In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development. Start your journey with us today. Title: IT Engagement Project Lead Location: Aberdeen (Westhill), GB #job-location.job-location-inline { display: inline; } Job Closing Date: 19 Aug 2026 Overview Subsea7 is seeking an IT Engagement Project Lead Consultant on a 6-month contract based in Aberdeen or London. The IT Engagement...

Safran Engineering Services is seeking an experienced Programme Delivery Manager to lead a major engineering and quality services programme supporting Safran Electrical & Power. This is not a traditional project management role. You will be responsible for the successful mobilisation, deployment and ongoing management of a multi-disciplinary engineering team, ensuring customer satisfaction, resource availability, delivery performance and effective programme governance. The role will oversee a team of up to 22 engineers, quality professionals and PMO resources supporting critical aerospace programmes.   Key Responsibilities Lead the mobilisation and ramp-up of engineering and quality resources. Manage customer demand, capacity planning and resource forecasting. Act as the primary customer interface for service delivery activities. Coordinate recruitment, onboarding and deployment of resources. Monitor service performance, utilisation and...

Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful...

DevOps and Automation Engineer Contract: Outside IR35 Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment will be to work with the DevOps and Automation Manager to create and deliver the DevOps and Automation roadmap with a heavy focus on “Everything Ephemeral” including Agentic AI and ephemeral environments.   Key responsibilities and deliverables: Liaise closely with IT Delivery Managers, including...