181 customer service jobs found

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

AI Engineer - 12 Month Day Rate Contract Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their...

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS Role Title: Power Platform Developer (SFIA Level 4) Location: Hybrid with 2 days on site in Manchester Sector: Government/Public Sector Rate: £440 pd Inside IR35 Role Overview We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the...

Role Purpose:  We're looking for a talented  Service Desk Analyst  to join our team and play a key role in delivering exceptional IT support services across the organisation. You'll be responsible for providing hands-on technical support, managing incidents and service requests, supporting a customer-facing Walk-In Clinic service, and ensuring employees have access to the technology and systems they need to work effectively. Working closely with internal technology teams, stakeholders and third-party suppliers, you'll help maintain a high-quality user experience while supporting business-critical services across the organisation.   As a  Service Desk Analyst , your main responsibilities will be: Deliver excellent customer service through the Walk-In IT Clinic, providing both face-to-face and remote technical support. Manage and resolve incidents and service requests, troubleshooting hardware,...

CRM Application Developer - £400/day via Umbrella (Inside IR35) - 6 Month Contract - Remote - SCC Flex Contract   We are looking for an experienced CRM Application Developer to join a team supporting and enhancing a highly customised CRM platform used within large-scale contact centre operations. This is an excellent opportunity for a hands-on CRM Application Developer who enjoys both software development and live service support in a complex enterprise environment.   Your responsibilities as the CRM Application Developer: Develop, test and deploy enhancements using C#, VB.NET, WinForms and WPF. Support desktop applications, Windows Services and IIS-hosted web services. Troubleshoot application, integration and data-flow issues across multiple business systems. Investigate incidents, perform root cause analysis and implement fixes. Work with Oracle databases and SQL to resolve data and application issues. Support releases...

AI Engineer - 12 Month Day Rate Contract Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers,...

Infotel UK Consulting is seeking an experienced Business Analyst with ServiceNow experience for an initial three-month contract based in Prestwick, Scotland. The successful candidate will work closely with business stakeholders, technical teams and project delivery colleagues to understand business needs, document requirements and support the delivery of ServiceNow-related initiatives. The role will involve analysing existing business processes, identifying opportunities for improvement and translating business requirements into clear, actionable specifications for technical implementation. This is an excellent opportunity for a proactive Business Analyst with strong stakeholder management, analytical and communication skills, and practical experience working on ServiceNow projects within a structured delivery environment.   Responsibilities: Gather, analyse and document business requirements for ServiceNow-related projects. Work with stakeholders and...

As a  Digital Delivery Manager , your main responsibilities will be to: Support the delivery and continuous improvement of complex digital and operational services. Facilitate discovery, service improvement and service transformation activities in line with Government Digital Service (GDS) standards and best practices. Work closely with service owners, product managers, technical specialists and business stakeholders. Manage risks, issues, dependencies and service impacts across teams and services. Establish and continuously improve team ways of working in Agile environments. Use delivery metrics and performance data to support decision making and service improvement. Support the adoption of Government Digital Service (GDS) standards, service delivery principles and service-oriented ways of working.   PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo...

Description de l'entreprise Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Description du poste We are looking for an...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance.    Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you...

Digital Customer Intelligence Business Analyst (Customer Data, CRM & Martech) Location: Reading (Hybrid - 1 to 2 days per week) Day Rate: Competitive (Inside IR35) Duration: Initial 6 Month Contract   We're looking for an experienced Digital Business Analyst to join a high-profile Customer Data & Intelligence initiative within Primark's Digital function. This role sits at the early stages of a major programme and will be part of a small, collaborative team responsible for shaping future customer data, CRM, Martech, and customer engagement capabilities. We're looking for someone who is comfortable operating in a discovery environment, assessing feasibility, defining requirements, and helping shape the future roadmap.   What You'll Be Doing Lead discovery and analysis activities across customer data, CRM, and Martech initiatives. Assess the feasibility of new capabilities, technologies, and customer engagement...

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site in Dunstable per week. This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow. What you'll be doing: Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management...

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Description du poste We are looking for an IT Proximity Engineer to join a...

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS Role Title: Power Platform Developer (SFIA Level 4) Location: Hybrid with 2 days on site in Manchester Sector: Government/Public Sector Rate: £440 pd Inside IR35 Role Overview We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the...

Please note: 3 month contract, Fully Remote, Outside IR35 Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Head of Architecture, you'll be a hands-on Senior Network Engineer for a focused 3-month engagement. The role has two parts: working alongside the Head of Architecture and our customers to make sure they get a reliable experience from our platform,...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

6 months Contract – inside IR 35, strong indication of continuous extension Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday   About the role The role plays a critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments and configuration changes to a large mixed-OS estate:   Responsibilities Manage and maintain system configuration files across 2,000+ targets, including validation of configuration sets containing up to 1,500 parameters using scripting, reporting, and deployment tools. Process and deploy 30+ types of customer-supplied operational data files (ODFs) to between 30 and 500 targets on a regular basis....

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS Role Title: Power Platform Developer (SFIA Level 4) Location: Hybrid with 2 days on site in Manchester Sector: Government/Public Sector Rate: £440 pd Inside IR35 Role Overview We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the...

Our background With our headquarters in Gloucester, Direct Online Services is a dynamic and progressive eCommerce-led omnichannel retailer of kitchen products. Founded in 2009, we have enjoyed consistent levels of profitable growth since inception, selling over 130,000 worktops per year; primarily through our flagship brand Worktop Express, the UK’s #1 online worktop retailer. The business is part of the €1bn+ global materials division of Broadview Holding (alongside Formica, Westag, Trespa, Arpa and Homapal), and is looking to invest towards the future. We have significant plans to accelerate our growth over the coming years, in existing and new product categories, both within Direct Online Services and also in collaboration with our Group companies Role Purpose Direct Online Services is undertaking Project APEX, a major ecommerce transformation programme that will replace our existing ecommerce platform with Shopify Plus. We are looking for an...