151 customer service jobs found

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.   A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.   This role is subject to Baseline Personnel Security Standard and financial credit checks.   As a Service Development Owner / Product Owner (Customer Experience) your main responsibilities will be: Represent the voice of the customer across assigned services and customer journeys. Develop a strong understanding of customer needs, behaviours and pain points using research, analytics and feedback. Identify, shape and prioritise service improvement opportunities that deliver measurable customer and business value....

Third Line Citrix SME Preston UK Rate: 250 – 280/day inside   fully transferrable SC clearance.   We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives.   The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base.   The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our...

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and user facing assistance at deskside. Track all incidents and service requests, prioritising as necessary and resolving within...

Job Introduction The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Artificial Intelligence, Agentic Automation and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The Bank's strategy is centred around delivering operational efficiencies that create capacity to support increased business volumes and profitability, while improving customer satisfaction and outcomes. The Efficiency and Automation team supports this...

Description Role Profile: AWS Connect Developer Duration: 12 Months+   Who We Are: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or 'Clubs') so that our partners are always prioritized by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,500 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world's digital skills gap.   Role Overview We are seeking an experienced AWS Connect Developer to design, develop,...

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain 's best employers and believe this starts with placing the candidate at the heart of everything we do!   Job Purpose This role will leverage advanced analytics and machine learning to deliver data-driven insights that improve operational efficiency and inform strategic decisions across the organisation. The role is responsible for developing innovative analytical models, utilising cutting-edge technologies, and contributing to transformative initiatives within the railway sector. Through collaboration with cross-functional teams, the AI & Data Science Specialist supports GBRX in driving meaningful,...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

Location London Business Line Enabling Functions Job Type Contract Date published 10-Aug-2026 Req # 24569 Job description   Job Title: IT Asset Management Engineer (Hardware) Location: London (full-time on-site) Duration: 12 months Contract Start Date: ASAP August 2026 Day Rate: Competitive (Inside IR35)   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   The Role We are looking for a proactive and customer-focused IT Engineer...

Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.ai/) and build conversational bots and messaging-platform integrations for real-world applications. In this role, you 'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.   What We Do The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.   About the Role This is a freelance role for a Tendem...

Principal/Lead Dynamics 365 F&SCM Consultant - Finance - Day Rate Contract - Outside IR35 Company Description At Telefónica Tech  (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, AI Business Solutions, and Modern Workplace. Telefónica Tech, AI Business Solutions is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 33 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us.   Key responsibilities: Provide 2nd Line on-site desktop and application support services to end users...

Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.ai/) and build conversational bots and messaging-platform integrations for real-world applications. In this role, you 'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.   What We Do The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.   About the Role This is a freelance role for a Tendem...

Contract Type Day Rate Contractor Closing Date 14 August, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location London OR Manchester, United Kingdom Posted on 31 July, 2026 The opportunity  The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Agentic Automation, Predictive and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The...

Contract Type Day Rate Contractor Closing Date 14 August, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location London OR Manchester, United Kingdom Posted on 31 July, 2026 The opportunity  The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Agentic Automation, Predictive and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The...

Job Title: Desktop Support Engineer Hours: 37 per week Location : Hereford (Hybrid) Salary: up to £20 per hour Contract: Agency for 3 months (September - November) An exciting opportunity is now available to join the Hoople Desktop team, where you'll support a diverse range of public and private sector clients, including Herefordshire Council and Wye Valley NHS Trust. As part of a large, collaborative support team, you'll tackle a variety of ICT challenges, resolving customer issues related to desktop hardware/peripherals, and software both remotely and on-site at over 100 locations across Herefordshire. We’re seeking someone with strong desktop support skills who thrives in delivering excellent customer service and is experienced in working to service level agreements (SLAs). You’ll also play a key role in supporting important projects, such as hardware and software deployments. This full time role is specifically looking for a flexible approach as...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance...

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.   SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.    As a Lead IT Service Manager , your main responsibilities will be: Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery Accountable for the execution of Continual Service...

Change Lead - Global Retail Technology Programme (Contract) Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate   We're looking for an experienced Change Lead to lead business change activities for a major global Point of Sale (POS) transformation programme .   This is an exciting opportunity for someone who has successfully delivered change on a large-scale POS implementation, upgrade, or similar retail technology transformation , driving adoption across multiple markets and business functions.   What you'll be doing Leading end-to-end change delivery across a global retail technology programme Developing and executing change, communications and stakeholder engagement strategies Conducting change impact and business readiness assessments Driving user adoption and organisational readiness through deployment and go-live Managing change risks, resistance and...

Senior User Researchers Multiple Contract Opportunities | UK Remote/Hybrid | Competitive Day Rates RedRock Consulting are currently supporting a number of exciting digital transformation programmes and are looking to speak with experienced Senior User Researchers for a range of upcoming contract opportunities. With multiple projects due to commence across the coming weeks and months, we are building a network of talented User Researchers who can support complex, user-centred digital delivery programmes across a variety of sectors. These opportunities will suit experienced researchers who enjoy working within multidisciplinary Agile teams and are passionate about delivering services that genuinely meet user needs. Key Responsibilities Plan and deliver user research activities across Discovery, Alpha, Beta and Live phases. Select and apply appropriate qualitative and quantitative research methods. Conduct user interviews, usability testing, surveys,...