11 jobs found in Milton Keynes

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Whitebridge is looking for a Oracle HCM Integration Delivery Lead to join a large transformation programme for our client. Role requirements: Business Knowledge Good understanding of HR Core Business Function and Business Processes. Experience of working on a large Digital Transformation change programme, preferably in relation to Corporate shared services. Experience Relevant Waterfall practitioner qualifications required ie Prince2 Shows a high level of planning aptitude. Demonstrable ability to negotiate timelines and reprioritisation of SI implementation activities. Experience in using Azure DevOps. Ability to develop countermeasures and contingency plans associated with significant project risks Demonstrable experience of Waterfall methodologies. 8+ years experience as a Senior Project Manager/Programme Manager. A proven track record of delivery based on required business outcomes. Experience of a working in a...

350-400 Outside IR35 City Staines Province Surrey Country United Kingdom Postal Code TW18 Job Description About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognized with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic. Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more. We specialize in user-centred design, agile delivery, and creating technology that truly makes a difference. Overview We are seeking an experienced Business Analyst to support and enhance a Risk Reporting platform. This role involves translating business requirements into...

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus on strengthening operational resilience, improving service stability, and ensuring regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. MTTR, engagement time) Design and optimise end-to-end Major Incident Management (MIM) processes from detection through to resolution and closure Establish incident severity...

Opening: Join the Mission At ByDesign Secure, we believe that world‑class security should not be an afterthought—it should be the foundation. We are an independent, outputs‑based consultancy delivering some of the UK public sector’s most complex and sensitive security‑critical systems. We are currently supporting a landmark, cross‑government secure IT transformation, architecting private cloud environments from the ground up and modernising end‑user services that underpin national decision‑making. Our model prioritises impact, autonomy, and technical excellence over hierarchy and utilisation. This is an opportunity for a Principal Security Architect to shape not only individual solutions, but the security posture, architectural standards, and strategic direction of nationally significant programmes. About the Opportunity As a Principal Security Architect, you will operate at the highest technical and strategic level within ByDesign Secure. You will...

Required Skills & Qualifications Technical Expertise Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM). Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub. Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication and stakeholder management skills. Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation...

AI Lead/Product Manager - AI & GenAI (Financial Markets) Consulting - Upto £1250 per day Inside IR35, Multi-Year programme. Join our leading Financial Markets practice to work with and investment banking client to help shape the future of AI across Trading, Sales, Operations, Risk and Technology. We're looking for an experienced AI Lead to own the end-to-end AI product domain, driving the strategy, roadmap and delivery of AI, GenAI and Agentic AI solutions that create measurable business impact. You'll lead cross-functional teams, prioritise a portfolio of AI use cases, and take initiatives from concept and proof-of-concept through to production at scale. Key Responsibilities Define and execute the AI product strategy and roadmap Drive AI, GenAI and Agentic AI adoption across Financial Markets Lead delivery of AI products from discovery to production Partner with Traders, business, data and engineering teams to embed AI into workflows...

Opening: Join the Mission At ByDesign Secure, we believe that world‑class security should not be an afterthought—it should be the foundation. We are an independent, outputs‑based consultancy delivering some of the UK public sector’s most complex and sensitive security‑critical systems. We are currently supporting a landmark, cross‑government secure IT transformation, architecting private cloud environments from the ground up and modernising end‑user services that underpin national decision‑making. Our model prioritises impact, autonomy, and technical excellence over hierarchy and utilisation. This is an opportunity for a Principal Security Architect to shape not only individual solutions, but the security posture, architectural standards, and strategic direction of nationally significant programmes. About the Opportunity As a Principal Security Architect, you will operate at the highest technical and strategic level within ByDesign Secure. You will...

Role: AI Data Architect (AI Data Structures, Taxonomy, Ontology & Power BI) Location: London Salary: 750 (Outside) Duration: Hybrid - 6 months Key Responsibilities Design enterprise-wide data architectures and information models Develop taxonomies, ontologies, and semantic data structures Define metadata standards and governance frameworks Structure data for AI, reporting, analytics, and operational use Support Power BI data models, reporting structures, and data flows Improve enterprise data quality, visibility, and usability Support AI readiness and data transformation initiatives Engage with stakeholders to translate business requirements into scalable data structures Experience working in Private Equity, Banking, Financial Services, Insurance or Fast-paced, transformation-led environments. Desirable Skills: Experience supporting AI or machine learning initiatives Knowledge of semantic web or knowledge...

Opening: Join the Mission At ByDesign Secure, we believe that world‑class security should not be an afterthought—it should be the foundation. We are an independent, outputs‑based consultancy delivering some of the UK public sector’s most complex and sensitive security‑critical systems. We are currently supporting a landmark, cross‑government secure IT transformation, architecting private cloud environments from the ground up and modernising end‑user services that underpin national decision‑making. Our model prioritises impact, autonomy, and technical excellence over hierarchy and utilisation. This is an opportunity for a Principal Security Architect to shape not only individual solutions, but the security posture, architectural standards, and strategic direction of nationally significant programmes. About the Opportunity As a Principal Security Architect, you will operate at the highest technical and strategic level within ByDesign Secure. You will...

Opening: Join the Mission At ByDesign Secure, we believe that world‑class security should not be an afterthought—it should be the foundation. We are an independent, outputs‑based consultancy delivering some of the UK public sector’s most complex and sensitive security‑critical systems. We are currently supporting a landmark, cross‑government secure IT transformation, architecting private cloud environments from the ground up and modernising end‑user services that underpin national decision‑making. Our model prioritises impact, autonomy, and technical excellence over hierarchy and utilisation. This is an opportunity for a Principal Security Architect to shape not only individual solutions, but the security posture, architectural standards, and strategic direction of nationally significant programmes. About the Opportunity As a Principal Security Architect, you will operate at the highest technical and strategic level within ByDesign Secure. You will...