136 customer service jobs found

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

About Bristol Groundschool Bristol Groundschool is a leading aviation training provider, delivering specialist digital learning platforms to pilots worldwide. Our software ecosystem include s ATPdigital , a Laravel-based CBT application, a large online question bank, an associated admin system, and an in-browser student portal. As our digital products grow, we are strengthening our internal quality assurance capability. We now have an internal QA tester stepping up into a more senior role and are looking for an experienced QA professional to support and mentor them during this transition. The Role We are seeking an experienced QA Consultant to work with us on a temporary, part-time basis to help mature our QA processes and capability. This is a hands-on advisory and coaching role, not a delivery or line-management position . You will work closely with our internal QA tester and development team, providing guidance, feedback, and best-practice recommendations...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

Details:   Role: Level 2 Desktop Support Engineer (Ad-hoc) Contract Duration: 6 Months Location: In and around London (Details below)   Locations: Kodak - Building 8, Hatters Lane, Watford, WD18 8PX Helpline - Helpline Accor UK Business and Leisure Hotels Ltd., 10 Hammersmith grove, Hammersmith, W6 7AP Accor UK Business and Leisure Hotels Ltd., 112 Bath Road, Hayes, London Heathrow Airport, UB3 5AL GIA - 104 Great Russell St, London, WC1B 3LA UA - 9th Avenue, London-Stansted Airport, Stansted, CM24 1QH Northolt Jet Centre, The Operations Building, RAF Northolt, West End Road, Ruislip, Middx, HA4 6NG     About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries....

Contract ERP Business Analyst (Business Central)   Company Lowe Rental is a globally recognised brand for innovation, ambition and high quality. Our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering sustainable rental solutions for our clients.   Role The ERP Business Analyst (Business Central) will play a key role in supporting the business through go-live and hypercare for an upcoming rollout within one of our UK entities. Following hypercare, the role will support the wider ERP team in delivering the D365 roadmap, ensuring a smooth transition across requirements gathering, implementation, testing, and data migration.   This is a 12 month contract with possibility of extension.   This is an exciting opportunity to join the ERP team at Lowe and contribute to the delivery of Microsoft Dynamics 365 Business Central, CRM, and Field Service...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

About Us Zero Plus Ltd is a trusted technology services partner to the UK Government and corporate sectors. We deliver secure, reliable, and scalable solutions to multiple UK public sector organisations.   Supporting more than 20,000 end users, our mission is to enable secure cloud and end user services guided by our Zero Trust Security Model. Our teams specialise in Identity Verification, Managed Endpoints, Threat Detection, Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security.   We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence.   Why join Zero Plus? Great Location: Our modern offices in the Strand, London, place you at the heart of one of the city’s most vibrant areas, surrounded by history, culture, and excellent transport links High Impact...

Company Description   IT Scotland, based in Glasgow, specializes in security, business continuity, and modern recovery systems, ensuring businesses can efficiently recover from IT challenges. We provide IT support and services tailored to enable our clients to focus on their business while we manage their technical needs, reducing costs and minimizing downtime. With a flexible and customer-focused approach, our solutions prioritize client satisfaction by addressing unique business IT requirements. Our expertise allows businesses to operate seamlessly while we handle IT issues, offering services such as fixed-price support contracts to simplify IT budgeting.   Role Description   We are seeking an Engineer for an on-site contract role based in Glasgow. The Engineer will be responsible for maintaining, troubleshooting, and optimizing IT systems to ensure seamless business operations. Day-to-day responsibilities involve diagnosing and resolving...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team...

LEAN Analyst - Associate Location: Hybrid, office based in Southampton, SO16 7NS – Domestic and / or limited international travel involved in this role Salary: £35-50 per hour DOE Contract: Associate Basis / Self – Employed   We are DEKRA UK, part of a global organisation employing over 49,000 people in more than 60 countries! In the UK, we deliver a wide range of services spanning all industry types including but not limited to automotive, oil and gas, insurance, manufacturing, and chemical and process safety industries. We are one of the world’s most respected names in safety and risk management. We help organisations operate more efficiently, safely and sustainable – and we’re now looking for a highly skilled LEAN Analyst to join us on an associate basis! This is a unique opportunity to lead major process improvement projects that will directly influence our transformation journey, including the...

Duratiion : 2-3 Months   Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.   Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT...

Job Summary We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will provide exceptional technical assistance and support for various IT issues at our clients' homes and businesses, ensuring that their systems run smoothly and efficiently. This role requires a strong understanding of computer hardware, networking, and customer service skills to effectively assist users with their IT needs. Responsibilities Provide support for IT-related issues, including hardware and software troubleshooting. Repair hardware faults and perform tasks such as replacing laptop screens and keyboards. Able to work under pressure and to deadlines. Assist users with computer networking issues, including LAN and VPN connectivity. Ensure timely resolution of technical problems while maintaining high levels of customer satisfaction. Perform routine maintenance on computer equipment and assist with the installation of new hardware and...

Who are we: In 2019, our founders were working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.   Details: £550 - £650 (6month contract outside of IR35) Must have DV-Clearance Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required.   About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service...

Company Description General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of more than 13,000 top professionals, we partner with the best in industry to expand the bounds of innovation in the defence and scientific arenas. In the UK, we are leading the way in avionics and communication systems. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. Job Description Work tasks include: Manage and execute projects from Bid phase, Development projects, Production, Support Including Spares and Repairs and Disposal). Accountability for projects performance (schedule, milestones and financial metrics). Prepare and implement project work schedules and project planning, liaising with specialist areas across the organisational matrix. Provide exception...

. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and...

Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer's web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to deal confidently with customers, manage and motivate a team of web engineers, plan workloads & priorities, interact with 3rd parties, analyse/plan workload, deal with hosting providers and help manage software releases & deployments. Additionally, you will be required to work within the support processes (reporting, SLA's, incident & problem management etc). A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. What you'll be doing: Co-ordinate & facilitate...