113 customer service jobs found

Location: London, Marlow Business Function: Internal Technology Full time or Part time?: Full Time Vacancy Type: Day Rate Contract Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?     Join our IT Team!  IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems that are designed to ensure ease of doing business for our customers and employees. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. Success. The Softcat Way.   Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT...

Location: London, Marlow Business Function: Internal Technology Full time or Part time?: Full Time Vacancy Type: Day Rate Contract Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?     Join our IT Team!  IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems that are designed to ensure ease of doing business for our customers and employees. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. Success. The Softcat Way.   Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance...

Duration of Assignment: 3 months Rate: 200-300 GBP/day only inside IR35   Experience and Skills Graduate with at minimum of 6 years of experience working as Service Desk personnel in the UK , with a proven track record of handling complex technical issues and leading service desk operations. Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes. Strong expertise in Active Directory management , Microsoft 365 services , and network troubleshooting . Experience in mentoring junior team members and contributing to team development. Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust. Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction. Responsibilities Lead the Service Desk team in handling Incidents and...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical...

Position: Windows & EUC Support Engineer Experience: 7+ years Location: Canary Wharf, UK Hybrid (2 days a week) Inside IR35   Overview We are seeking an experienced Windows & End-User Computing (EUC) Support Engineer with strong expertise in managing and supporting Windows environments, modern endpoint devices, and Microsoft 365 services. The ideal candidate will bring over 7 years of hands-on experience delivering high-quality technical support, troubleshooting complex issues, and managing policies within enterprise environments. Key Responsibilities Provide excellent Windows support for end users, ensuring timely resolution of incidents and service requests. Manage and support EUC devices , including laptops, desktops, and related peripherals. Administer, configure, and troubleshoot Windows 11 operating systems. Create, manage, and maintain Group Policy Objects (GPO) to enforce security and configuration...

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service. Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way. So, if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in...

About the Role The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance...

Agentforce Trainer / Salesforce AI Consultant (Contract / Ongoing) Location: Remote (Global) Engagement: Ongoing | weekly Workshops + Advisory Company: MaxAccelerate Technology Group / Kompetenza Innovation   Overview We are building one of the most forward-thinking AI-powered Salesforce practices in the market. Our focus is simple: move organisations from traditional CRM delivery to AI-first operating models, powered by Agentforce, automation, and intelligent workflows. To support this, we are looking for a highly experienced Agentforce Trainer / Salesforce AI Consultant to work closely with our internal team of Salesforce developers, architects, and product leaders. This is not a standard consulting role. This is about shaping how a global team thinks, designs, and delivers AI-driven Salesforce solutions.   The Role You will act as a hands-on expert and trainer, delivering structured workshops and real-world guidance to enable our teams to:...

Position: Windows & EUC Support Engineer Experience: 7+ years Location: Canary Wharf, UK Hybrid (2 days a week) Inside IR35   Overview We are seeking an experienced Windows & End-User Computing (EUC) Support Engineer with strong expertise in managing and supporting Windows environments, modern endpoint devices, and Microsoft 365 services. The ideal candidate will bring over 7 years of hands-on experience delivering high-quality technical support, troubleshooting complex issues, and managing policies within enterprise environments. Key Responsibilities Provide excellent Windows support for end users, ensuring timely resolution of incidents and service requests. Manage and support EUC devices , including laptops, desktops, and related peripherals. Administer, configure, and troubleshoot Windows 11 operating systems. Create, manage, and maintain Group Policy Objects (GPO) to enforce security and configuration...

? Context & Objective We are looking for a Network & System Administrator (Level 2) to support and deliver a network infrastructure upgrade at the Winnersh site (UK), in alignment with group IT standards. You will contribute to the design phase with multiple IT stakeholders and lead the implementation of the new architecture on-site. ? Key ResponsibilitiesResolve and document Level 2 IT tickets (incident/request) Support installation and maintenance of operating systems, software and applications following standards and processes Manage communication with internal users from request opening to resolution Coordinate with external providers/vendors ensuring compliance with company standards Manage IT assets: network devices, servers, licenses, desktops, printers Manage access to IT tools ensuring security compliance Support server infrastructure, virtualization, communications and security to ensure availability Monitor and manage VMware infrastructure...

About us We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨ About the Roles The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial performance, ensuring traceability from problem...

Business Analyst - (Inside IR35 Contract Roles) About us We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨ About the Roles The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial...

Business Analyst - (Inside IR35 Contract Roles) About us We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨ About the Roles The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial...

Job Title: Product Manager – Golden Phoenix Data & AI Foundations Department: Technology Digital Delivery – Supply Trading & Shipping Contract: Inside IR35 Domain (Finance / Utilities.. etc): Finance Base location: London Hybrid work options (number of days on site) : 4 Days onsite needed at London office Role Overview: We are seeking a Product Manager to lead the strategy, development, and scaling of three foundational product areas within the Data & AI portfolio: Unstructured Data Service Variable Latency Streaming Core AI Components These capabilities form the backbone of next‑generation AI, and business intelligence across bp’s Supply, Trading & Shipping organisation. The Product Manager will define product strategy, prioritise outcomes, and work closely with delivery leads, engineers, data scientists, other delivery teams, and business stakeholders to deliver scalable,...

Information Security & Privacy Specialist (Day rate Contract) { ʺdescription ʺ: ʺ Job Introduction We are seeking a versatile and proactive Information Security & Privacy Specialist to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will a key member of the Secure Change Community of Practice, playing a critical role in ensuring that the Bank 's security and privacy processes, tooling and ways of working allow our Embedded Security Consultants to integrate security seamlessly into change initiatives from inception through delivery. The Bank operates a model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. An established Secure Change Community of Practice supports these embedded security consultants, facilitating knowledge sharing, owning & developing security and privacy processes/tooling, supporting embedded...

Infrastructure Technician (Day Rate Contractor) { ʺdescription ʺ: ʺ Job Introduction Please note: We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices. You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion. Main Responsibilities • Overspill 1st line hunt group • Managing customer ʺwalk ups ʺ • 2nd line support work - Incident and Problem Management • Software installs + software packaging • System responsible activities for specific applications • UK - New Branches/Branch Relocations • Projects/Assignments • Head Office Desk moves...

Senior ERP Transformation Business Analyst (day rate contract) { ʺdescription ʺ: ʺ Job Introduction The Senior Finance Transformation Business Analyst 's role will be responsible for working with both Business and IT to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance. Main Responsibilities • Leadership role in the e2e lifecycle delivery of an ERP system in a Financial Institution • Decomposition of as-is data elements used in Financial reporting and working with technical data modellers to construct target data models • Preparation for and leading participation in Discovery phase with ERP vendor to turn Business Requirements and TOM principles into implementable functional design • Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and...

Job Introduction We are seeking a versatile and proactive Information Security & Privacy Specialist to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will a key member of the Secure Change Community of Practice, playing a critical role in ensuring that the Bank’s security and privacy processes, tooling and ways of working allow our Embedded Security Consultants to integrate security seamlessly into change initiatives from inception through delivery.  The Bank operates a model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. An established Secure Change Community of Practice supports these embedded security consultants, facilitating knowledge sharing, owning & developing security and privacy processes/tooling, supporting embedded consultants to solve infosec and privacy problems and providing expert data privacy...

Job Introduction Please Note We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices. You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion. Main Responsibilities Overspill 1st line hunt group Managing customer “walk ups” 2nd line support work - Incident and Problem Management Software installs + software packaging System responsible activities for specific applications UK - New Branches/Branch Relocations Projects/Assignments Head Office Desk moves Asset Management and Hardware Reconciliations Colo/DR/BCP Testing and support Basic...