Contract Spy
Hybrid (Birmingham, UK)
Job Title: Service Designer
Location: London or Birmingham (Hybrid)
Position Type: Contract
Job Description:
We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences.
Key Responsibilities:
- Lead Service Design Projects
Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives.
- Design Digital-First Experiences
Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes.
- Apply Research...