Contract Spy
Hybrid (Reading, England, United Kingdom)
Senior IT Service Delivery Manager
Contract
Reading - Hybrid
Assure service excellence. Enable secure, reliable enterprise IT services.
The Senior IT Service Delivery Manager is responsible for ensuring the consistent, high‑quality delivery of MBNL’s enterprise IT services through strategic outsourced partners. Operating at the intersection of business priorities, technology strategy, and supplier delivery, you’ll hold Managed Service Partners to account for performance, security, and customer experience.
This is a senior service leadership role requiring strong operational grip and commercial awareness. You’ll own service governance, performance insight, and escalation—while enabling the evolution of enterprise services to meet changing business and shareholder needs.
Why this role matters:
Enterprise IT services underpin MBNL’s ability to operate, collaborate, and deliver for shareholders. This...