Contract Spy
Hybrid (Milton Keynes, UK)
The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.
The Senior Problem Manager is a role within the IT Service Management department of IDD, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood and impact of incidents by supporting Product Teams to identify underlying causes of persistent or repeat and potential incidents and managing workarounds and known errors.
As a Senior Problem Manager your main responsibilities will be:
Providing expertise and point of escalation for Product Teams in the root cause analysis and resolution of emerging and recurring...