3 customer service jobs found in London, hybrid

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

About Billigence Billigence is a boutique data consultancy with global reach, transforming the way organisations work with data. We design, tailor, and implement advanced Business Intelligence solutions that create measurable value across cloud analytics, data governance, data architecture, data warehousing, visualisation, AI & ML Ops, data modelling, and more. Headquartered in Sydney, Australia, with offices worldwide, we help clients streamline processes, remove inefficiencies, and adopt scalable analytics cultures.   About the Role We are expanding our UK capability and looking for a Solution Architect who can lead the design of an enterprise-grade Amazon Connect environment. This role suits someone who combines deep cloud contact-centre expertise with structured solution design and the ability to influence business and technology stakeholders.     What You’ll Do Architect the full Amazon Connect environment including...

Role: Business Analyst - Customer Communications Location : Hybrid, 2 -4 days per week in East London or Manchester Start: ASAP, likely early 2026 Duration: 6 months initially, plus likely extension (Inside IR35) This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. Are you a strategic thinker with a flair for customer communications? Do you enjoy turning complex project change in to clear, actionable messaging that engages customers? We are seeking a Business Analyst to join our customer communications workstream, driving communication strategies, planning and tracking activity. You understand the power of clear communication and can translate complex changes into simple, engaging messaging. Key Responsibilities · Drafting, maintaining and managing customer communication plans, ensuring clarity and consistency. · Tracking all communication activity across channels, maintaining...