Contract Spy
London, UK
About the role: We are launching the UK support team for our client ! As a Technical Support Agent , you will be the first point of contact for our UK users and play a key role in delivering high-quality technical assistance across our communication platform. You will join a fast-growing international support organization, working closely with senior support engineers, team leads, and technical teams across Europe. Major responsibilities : Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux. Familiar with supporting iOS, iPadOS, and Android mobile devices. Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues. Escalation point for Level 1 Technical Engineers Projects Assigned by Leads to help other teams excel....