Freelance - Technical Support Agent at Sqwad, London, £Contract Rate

About the role:

We are launching the UK support team for our client !
As a Technical Support Agent, you will be the first point of contact for our UK users and play a key role in delivering high-quality technical assistance across our communication platform.

You will join a fast-growing international support organization, working closely with senior support engineers, team leads, and technical teams across Europe.

Major responsibilities :

• Must have strong experience with the most recent versions of Microsoft
  Windows, and MacOS & Linux.

• Familiar with supporting iOS, iPadOS, and Android mobile devices.

• Acts as a technical point of contact for all employees and assists in analyzing
  problems and coordinating resolutions for end users and IT teams; utilizes ticket
  tracking systems to document, track and monitor issues.

• Escalation point for Level 1 Technical Engineers

• Projects Assigned by Leads to help other teams excel.

• Responsible for our client's IT services.

• Be available off hours for scheduled maintenance, critical update releases...

Required skills and attributes:

• Experience with Zendesk or support ticketing system, CRMs and ATS
  software/webapps

• Experience with integrating software and troubleshooting defects

• Experience escalating to development/technical leads

• Understands chain of command within a corporate structure

• Experience conducting thorough research into technical defects

• Understanding of API Basics such as POST and GET for research.

• Overall strong technical background and project management skills are
  required.

• Demonstrates ability to learn new software, understand technical information,
  and communicate it to others using clear, concise, and user-friendly language.

• Understands networks, firewalls, server dependencies, TCIP, subnets, and databases...

• Must speak English

This position is for you if:

• You are tech-savvy.

• You are autonomous and you like to take initiative to learn.

• You are very organized by nature and like to work with ambition.

• You strive to exceed your goals.

• Based in the UK (near to London)

• Available starting July 6, 2026

About Sqwad
Sqwad is a Paris-based company operating across Europe, Canada, North Africa — and now rapidly expanding in the U.S.
In just 2.5 years, we’ve partnered with 150+ brands, from global enterprises to high-growth startups.
We believe freelancers deserve: Fair, transparent pay
Real skill development
Opportunities to be part of international growth projects
This Is a Ground-Floor Opportunity
Early hires will secure the best territories, earn the highest bonuses, and grow fast with the market.

Apply now and start earning immediately !

• Location: UK (London area or nearby – hybrid presence in London office 1x every 1–2 months)

• Job Type: Contract / Freelance