Contract Spy
Hybrid (London, UK)
The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.
As a Service Architect, your main responsibilities will be:
Key Responsibilities
Design and deliver the end-to-end service architecture for LEO connectivity services
Develop Service Design Packages, operating models, process flows and support models
Define and implement Incident, Problem, Change and Request Management processes aligned to ITIL best practice
Ensure alignment with ServiceNow workflows, reporting and service management principles
Lead service transition activities, operational readiness reviews and BAU handover
Design multi-supplier operating models across internal teams and external partners
Establish SLA,...